wattsy Posted November 4, 2016 Share #121 Posted November 4, 2016 Advertisement (gone after registration) Yes, I agree, but we have members who love to verbalize and subsequently see their name on a Post. Presumably some kind of self-deprecating joke? Link to post Share on other sites More sharing options...
Advertisement Posted November 4, 2016 Posted November 4, 2016 Hi wattsy, Take a look here Price increase. I'm sure you'll find what you were looking for!
jaapv Posted November 4, 2016 Share #122 Posted November 4, 2016 – but rather the nub of the problem here seems to be that LFI continue to send the magazine when someone is no longer paying for it and then take action to recover the subsequent debt. You are correct - that is the essence of an automatic renewal. You continue to receive the magazine unless cancelled and then you have to pay for the renewed subscription. If the subscriber fulfills the obligation, as the magazine has already done there will be no debt to recover. In the UK it is normally the other way around - you cease to receive the magazine and have to pay to reinstate the subscription. Link to post Share on other sites More sharing options...
Manoleica Posted November 4, 2016 Share #123 Posted November 4, 2016 Presumably some kind of self-deprecating joke? No, not really, just an observation.. Link to post Share on other sites More sharing options...
Robert M Poole Posted November 4, 2016 Share #124 Posted November 4, 2016 I have plenty of subscriptions to services and products, for example Spotify, Adobe CC, my car insurance (to name three off the top of my head) which auto-renew, theoretically forever Be careful with car insurance, a friend of mine ended up in the back of a police car with his car seized for driving with no insurance. He presumed it would auto renew at the end of the year, he'd even been sent a schedule for the next year. It seems that now you have to actively contact them if you wish to renew (may not be the same for all companies) Link to post Share on other sites More sharing options...
Manoleica Posted November 4, 2016 Share #125 Posted November 4, 2016 Be careful with car insurance, a friend of mine ended up in the back of a police car with his car seized for driving with no insurance. He presumed it would auto renew at the end of the year, he'd even been sent a schedule for the next year. It seems that now you have to actively contact them if you wish to renew (may not be the same for all companies) Surely he checked his bank account to see if the insurance company had taken his premium!! The company we are with (10years+) send us a new insurance certificates a month before the renewal date.. we have go onto their website or phone to actually pay/renew.. Link to post Share on other sites More sharing options...
pop Posted November 4, 2016 Share #126 Posted November 4, 2016 .... good customer treatment, which is a universal concept understood by businesses and customers across the globe. .... So you mean to say that because it's usual in your corner of the world it's the only decent way to do business? I would think that reading the terms of a contract and abstaining from entering a contract with unacceptable terms would be an even more universal business concept. Again: I do not like self-renewing subscriptions, either, and usually avoid them. However, I don't whinge once I do enter such a contract, and I don't close any contracts with the intent of not upholding my end. Provincial and tribal, I know. Link to post Share on other sites More sharing options...
Robert M Poole Posted November 4, 2016 Share #127 Posted November 4, 2016 Advertisement (gone after registration) Surely he checked his bank account to see if the insurance company had taken his premium!! The company we are with (10years+) send us a new insurance certificates a month before the renewal date.. we have go onto their website or phone to actually pay/renew.. He didn't, he admits that he should have but TBH I don't check my bank account as often as I should either. He has a solicitor working on it to try and claim mitigation as he honestly believed that he was insured, which is probably going to cost him more than the fine would be... I usually change each year as renewal quotes are often hundreds of pounds more than new deals with other companies so ti doesn't usually affect me. Link to post Share on other sites More sharing options...
wattsy Posted November 4, 2016 Share #128 Posted November 4, 2016 Be careful with car insurance, a friend of mine ended up in the back of a police car with his car seized for driving with no insurance. He presumed it would auto renew at the end of the year, he'd even been sent a schedule for the next year. It seems that now you have to actively contact them if you wish to renew (may not be the same for all companies) Thankfully, it seems not all. I always read the renewal letter (from LV) to check the premium seems ok but have never had to proactively do anything to renew (same with my home insurance from John Lewis). You had me slightly worried for a moment (just checked my online bank statement ) thinking I might have overlooked some new rule about actively renewing and might have been driving around without insurance since February! Link to post Share on other sites More sharing options...
Manoleica Posted November 4, 2016 Share #129 Posted November 4, 2016 He didn't, he admits that he should have but TBH I don't check my bank account as often as I should either. He has a solicitor working on it to try and claim mitigation as he honestly believed that he was insured, which is probably going to cost him more than the fine would be... I usually change each year as renewal quotes are often hundreds of pounds more than new deals with other companies so ti doesn't usually affect me. Here we found the companies that claim to save you 100's are more expensive! My wife Cindy, usually does a few comparisons, ours (The Hartford) are always substantial more cost effective + they are our Home and Camera insurers...I wish your friend luck with his Plea.. L Link to post Share on other sites More sharing options...
jaapv Posted November 4, 2016 Share #130 Posted November 4, 2016 Pop & Jaap, is this working for you? Yes - I tend to adhere to contracts. Link to post Share on other sites More sharing options...
jaapv Posted November 4, 2016 Share #131 Posted November 4, 2016 Thankfully, it seems not all. I always read the renewal letter (from LV) to check the premium seems ok but have never had to proactively do anything to renew (same with my home insurance from John Lewis). You had me slightly worried for a moment (just checked my online bank statement ) thinking I might have overlooked some new rule about actively renewing and might have been driving around without insurance since February! Yes, but what would happen if you did not cancel and didn't pay? Let me guess: You would get increasingly nasty letters and eventually be taken to court. Link to post Share on other sites More sharing options...
willeica Posted November 4, 2016 Share #132 Posted November 4, 2016 So you mean to say that because it's usual in your corner of the world it's the only decent way to do business? I would think that reading the terms of a contract and abstaining from entering a contract with unacceptable terms would be an even more universal business concept. Again: I do not like self-renewing subscriptions, either, and usually avoid them. However, I don't whinge once I do enter such a contract, and I don't close any contracts with the intent of not upholding my end. Provincial and tribal, I know. Not correct. I have worked in a number of different parts of the world in this field. I was also a member, and at one stage chairman, of an international group of consumer regulators whose focus was on international marketing supervision which grew out of the OECD. It included representatives from Europe, North America, Australia etc. So I have quite a deal of knowledge of what international practice is in this field. I might add that I do not approve of breaching contracts and always honour them myself. In this case LFI has a ready and simple redress for breach which it chooses not to follow. I believe that the argument on this matter is getting 'circular' and the different sides seem to be based on a geographic distribution which seems to be quite obvious. Neither side will ever be convinced about the other side of the argument. William Link to post Share on other sites More sharing options...
Guest Posted November 4, 2016 Share #133 Posted November 4, 2016 Apparently not. Just in case anyone from the LFI admin staff read this forum I would like to say that in about 20 years of subscribing : I have never had other than the odd minor hitch. All communication has always been very pleasant Cancelling is very easy,just tell them and you get a reply by return. Aileen Ryan who works in the office or did a while ago is always or was a pleasure to deal with. No wonder the UK voted for Brexit if the admin of the LFI office causes a problem Link to post Share on other sites More sharing options...
Manoleica Posted November 4, 2016 Share #134 Posted November 4, 2016 Not correct. I have worked in a number of different parts of the world in this field. I was also a member, and at one stage chairman, of an international group of consumer regulators whose focus was on international marketing supervision which grew out of the OECD. It included representatives from Europe, North America, Australia etc. So I have quite a deal of knowledge of what international practice is in this field. I might add that I do not approve of breaching contracts and always honour them myself. In this case LFI has a ready and simple redress for breach which it chooses not to follow. I believe that the argument on this matter is getting 'circular' and the different sides seem to be based on a geographic distribution which seems to be quite obvious. Neither side will ever be convinced about the other side of the argument. William Wow, all that to say, each other's views have no authenticity. Don't you love education and the pomposity it produces.. Link to post Share on other sites More sharing options...
wattsy Posted November 4, 2016 Share #135 Posted November 4, 2016 Yes, but what would happen if you did not cancel and didn't pay? Let me guess: You would get increasingly nasty letters and eventually be taken to court. Perhaps. I'd imagine that my insurance would be nullified before there's any question of legal action. But that's insurance, it involves more serious matters and larger sums of money than a magazine subscription. I think there is some arguing at cross purposes in this thread. I know that you will contort yourself in any direction to defend anything Leica related but I'm not sure why you feel you have to defend LFI's honour in this regard. Leaving aside the merits or otherwise of auto-renew subscriptions, I don't think anyone is suggesting LFI are in breach of a moral or legal contract or acting dishonestly. I think the criticism is of the manner in which LFI are apparently choosing to deal with subscriptions which the customer has unilaterally decided to allow to lapse. Rather than sending a few reminder letters of increasing urgency (incidentally, LFI aren't shy about constantly spamming me with emails about their product), my understanding is that LFI quite quickly elevate matters by referring the matter to a debt recovery agency or similar. Link to post Share on other sites More sharing options...
ianman Posted November 4, 2016 Share #136 Posted November 4, 2016 ... (incidentally, LFI aren't shy about constantly spamming me with emails about their product) ... Not wishing to get into this discussion for one side or another, if you don't want any emails you can just unsubscribe with a single click on the link at the bottom of the email. Link to post Share on other sites More sharing options...
wattsy Posted November 4, 2016 Share #137 Posted November 4, 2016 Not wishing to get into this discussion for one side or another, if you don't want any emails you can just unsubscribe with a single click on the link at the bottom of the email. I'm pretty sure I've already done that more than once. I get them at least twice: first in German, and then a short while later, another in English. Link to post Share on other sites More sharing options...
willeica Posted November 4, 2016 Share #138 Posted November 4, 2016 Wow, all that to say, each other's views have no authenticity. Don't you love education and the pomposity it produces.. No. You don't know me. I am not pompous in any way. I was just answering an unwarranted assumption about the basis for my views. I believe that the 'discussion' on this matter has run its course. William Link to post Share on other sites More sharing options...
Manoleica Posted November 4, 2016 Share #139 Posted November 4, 2016 No. You don't know me. I am not pompous in any way. I was just answering an unwarranted assumption about the basis for my views. I believe that the 'discussion' on this matter has run its course. William You might, others might not..your is a truly pompous assumption... Sit under a Rowan tree and relax with a Guinness... Link to post Share on other sites More sharing options...
wattsy Posted November 4, 2016 Share #140 Posted November 4, 2016 You might, others might not..your is a truly pompous assumption... Sit under a Rowan tree and relax with a Guinness... Do you really think this is an appropriate response? Link to post Share on other sites More sharing options...
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