ibramr Posted April 16, 2016 Share #21 Posted April 16, 2016 Advertisement (gone after registration) Greetings. I sent the M9 to NJ mid December 2015, and it came back first week of April 2016. Within a week or so, NJ provided an estimated return time of February 5, but was moved back to end of March. The entire transaction was handled through Leica Store in DC, and as always, they were very courteous and efficient. The time was slightly a longer period than what I would have really liked, but acquiring an M240 at the same time helped a lot. Enjoy in good health. Link to post Share on other sites More sharing options...
Advertisement Posted April 16, 2016 Posted April 16, 2016 Hi ibramr, Take a look here Sensor replacement turn around time?. I'm sure you'll find what you were looking for!
40mm f/2 Posted April 18, 2016 Share #22 Posted April 18, 2016 I have to send mine in for the second time and Leica NJ quoted 3 month turnaround. The first time was less than 1 month (2014). At least I got a Q but I am not so sure what to do with the M9 when it comes back. It will be close to Photokina time and possibly i find something which will replace the M9 and likely will be not from Leica. Link to post Share on other sites More sharing options...
Gregm61 Posted April 21, 2016 Share #23 Posted April 21, 2016 The M9 replacement is already available to buy now, the M262. I love mine. I currently have two M9's, but that's about to change. I'm giving the grey one to a friend this weekend. The black paint M9, converted to M9-P has been with Leica NJ since January for sensor replacement. Was quoted April 5 as the approximate return date, but not a word has been said and no M9 has returned. Once back, it's going to be my second body for another year or two....assuming I have it back by then, LOL... Link to post Share on other sites More sharing options...
joshtpa Posted April 23, 2016 Share #24 Posted April 23, 2016 I just received my M9 with the new sensor on Monday of this week. It was sent in on Oct. 1, 2015. Be sure to follow up with them and keep all records of discussions. It took way longer than anyone told me it would take, but the camera seems to be in good working order now after some test shots. We will see. Link to post Share on other sites More sharing options...
Geoffrey James Posted April 24, 2016 Share #25 Posted April 24, 2016 Mine took a little over the forecast three months, but I have a backup and a Q. Braces and suspenders. Link to post Share on other sites More sharing options...
Herman. Posted May 12, 2016 Share #26 Posted May 12, 2016 Brought it in myself at Wetzlar two months ago,on a thursday,got it back the next wednesday . I live about 2 hours driving from Wetzlar. Regards Herman. Link to post Share on other sites More sharing options...
uhoh7 Posted May 12, 2016 Share #27 Posted May 12, 2016 Advertisement (gone after registration) I just received my M9 with the new sensor on Monday of this week. It was sent in on Oct. 1, 2015. Be sure to follow up with them and keep all records of discussions. It took way longer than anyone told me it would take, but the camera seems to be in good working order now after some test shots. We will see. Wow, that is a long time. I had a shutter replaced on my M9 in NJ in 2015, which took about 2 months. My impression is NJ is not well organized as I would get various estimates depending on who I talked with. Despite my entreaty to email the original estimate right away, they mailed it LOL I don't have the newest sensor, but mine is the second gen, new in 2013. So far, knock on wood, no corrosion. Link to post Share on other sites More sharing options...
Gregm61 Posted May 13, 2016 Share #28 Posted May 13, 2016 Update on my above post on April 21, still no word. Tried calling once to check and was told the reps were in an all day training session. Left a voice mail and no return call. Link to post Share on other sites More sharing options...
tobey bilek Posted May 16, 2016 Share #29 Posted May 16, 2016 I don`t know if it is killing trade in values or not, but I was considering a ME or M9 backup. Then I think of the line read out issue and sensor problems and decided no. Link to post Share on other sites More sharing options...
Gregm61 Posted May 16, 2016 Share #30 Posted May 16, 2016 If you get one wherr the new sensor has been installed, you should be ok. I just returned to my office after a two week vacation, and the box containing my new sensor installed M9 was waiting for me after two weeks short of 4 months. Link to post Share on other sites More sharing options...
rebelfocus Posted May 20, 2016 Share #31 Posted May 20, 2016 I sent mine directly to Wetzlar in mid April and was told 3-4 weeks but they have already had it for 5 weeks. I emailed them today and was told it is still in the workshop awaiting sensor replacement as they they not have sensors in stock currently so it will be another 2 to 3 weeks at least. Link to post Share on other sites More sharing options...
Frase Posted May 22, 2016 Share #32 Posted May 22, 2016 I sent mine directly to Wetzlar in mid April and was told 3-4 weeks but they have already had it for 5 weeks. I emailed them today and was told it is still in the workshop awaiting sensor replacement as they they not have sensors in stock currently so it will be another 2 to 3 weeks at least. What is the repair tracking status at the moment, just wondering as mine says in repair and has done since last week. Is it actually in repair or sitting on a work bench next to another two dozen m9s!!!! Link to post Share on other sites More sharing options...
rebelfocus Posted May 23, 2016 Share #33 Posted May 23, 2016 What is the repair tracking status at the moment, just wondering as mine says in repair and has done since last week. Is it actually in repair or sitting on a work bench next to another two dozen m9s!!!! My camera can been showing as 'IN REPAIR' since 25.04.2016 (nearly 1 month) ... so that doesn't necessarily mean it is actively being worked on. You camera is now keeping it company at least. Link to post Share on other sites More sharing options...
clmusic Posted May 23, 2016 Share #34 Posted May 23, 2016 I am located in Ottawa, Canada and would like to send my M9 for sensor replacement. Could anyone suggest me where to contact to send my camera in? I emailed Leica customer service and are still waiting for their response. Thanks in advance. Link to post Share on other sites More sharing options...
Frase Posted May 24, 2016 Share #35 Posted May 24, 2016 My camera can been showing as 'IN REPAIR' since 25.04.2016 (nearly 1 month) ... so that doesn't necessarily mean it is actively being worked on. You camera is now keeping it company at least. Its nice to know that its not all alone............... Cheers. Link to post Share on other sites More sharing options...
Jean-Michel Posted May 24, 2016 Share #36 Posted May 24, 2016 I am located in Ottawa, Canada and would like to send my M9 for sensor replacement. Could anyone suggest me where to contact to send my camera in? I emailed Leica customer service and are still waiting for their response. Thanks in advance. Hi, I am also in Ontario. Here is contact info for Leica in N: William M Weier Customer Care Manager Leica Camera USA / Customer Care 1 Pearl court Unit A Allendale N.J. 07401 (201) 995-0051 Ext. 9947 bill.weier@leicacamerausa.com Link to post Share on other sites More sharing options...
clmusic Posted May 25, 2016 Share #37 Posted May 25, 2016 Thank you. I will contact them. Did they provide you a shipping label? Hi, I am also in Ontario. Here is contact info for Leica in N: William M Weier Customer Care ManagerLeica Camera USA / Customer Care1 Pearl court Unit AAllendale N.J. 07401(201) 995-0051 Ext. 9947bill.weier@leicacamerausa.com Link to post Share on other sites More sharing options...
JonPB Posted May 26, 2016 Share #38 Posted May 26, 2016 I am located in Ottawa, Canada and would like to send my M9 for sensor replacement. Could anyone suggest me where to contact to send my camera in? I emailed Leica customer service and are still waiting for their response. Thanks in advance. Note that Leica NJ's response might be delayed. I wrote to the general service email at Leica US in New Jersey, which was forwarded to an appropriate person in customer service. However, they appear to be undergoing substantial technical challenges with a transition to a new system. Original email sent on April 15; one reply on May 10 saying that they could indeed clean (and service, if necessary) my M9, to which I replied the next day or so asking for an estimated timeline and shipping instructions; haven't heard back yet about the timeline, although I expressly said that I was in no hurry. They did provide basic shipping instructions, but no label -- again, I didn't indicate a determination to get this done as soon as possible, so that might be why. I'm just going to wait for a while and possibly acquire a backup camera before embracing the black-hole of slow but otherwise reputedly excellent service. My guess is that communicating with Leica Germany might be more expedient. Is anyone aware of whether they are still offering discounted upgrades in lieu of sensor replacement? That might make the difference between me buying a first or second generation Monochrom as a second camera. Cheers, Jon Link to post Share on other sites More sharing options...
taosantamonica Posted June 9, 2016 Share #39 Posted June 9, 2016 sent my m9p to new jersey the middle of dec 2015 called in march and they said april, called the beginning of may (after numerous calls that i was told i was next to be answered and then i was disconnected) and they said the next friday may 6....called monday and they said it was sent the previous friday june 3 but they didn't have tracking info....still waiting and not too happy with new jersey customer service. Link to post Share on other sites More sharing options...
rebelfocus Posted June 11, 2016 Share #40 Posted June 11, 2016 I just got my M9 back today and it took 8 weeks in total sent from Ireland directly to Wetzlar. It was a bit longer that I would have liked but still a top quality service and I'm very grateful to Leica for honouring their commitment to quality by replacing the sensor on a good-will basis on a camera many years out of warranty. Link to post Share on other sites More sharing options...
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