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Is this normal behavior?


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Last week I stupidly dropped my new Q, while fumbling with my gloves in subzero temperatures. The camera sustained a little bruising on the back in a couple of places and the knurled thumb knob doesn't turn as smoothly as it did before but the camera otherwise works flawlessly. I've noted , however, that if I move the camera back and forth in my hand either while it's on or off there is a feeling like something heavy is shifting inside. This is very subtle and I'm left to wonder if it always did this or if this is new since I dropped the camera.

 

I'm aware of the optical stabilization issue, where there is a faint clicking sound when the camera is shaken lightly while off. This is not that issue. Can someone try and shake their undropped Q lightly while on and tell me if there's a subtle thunk from inside the camera? 

 

Thanks in advance!

 

Peter

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Sorry to hear of your misfortune. Yes, I'd send it in. And, though I'm not sure if it's applicable in this case, I always have an additional insurance policy for my camera equipment. It's pretty cheap. I have never ended up using it, but it's worth the peace of mind that it brings.

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Okay, thanks for the feedback. I will send it in to Leica for repair. I realize it will be months before I have the camera back, based on past experience. It's so frustrating considering I just got the camera!

 

Bear in mind that if you paid/part paid by credit card, you may be able to claim the cost of repair from the card company. Worth checking your T&C's. 

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Peter,

 

oh, that is a bad mishap. But if the lens did not get any harm, then everything else can be fixed. I would also recommend to send it to Leica. I once dropped my Canon 5D MKII and since then it has a Guffar Tape to cover  the cracked body. But it works very well, the lens was protected by ist metal hood. But since then I use a solid Sun Sniper or Black Rapid Strap and never let it off the camera. I wish you to get your camera back soon!!

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Guest jvansmit

Okay, thanks for the feedback. I will send it in to Leica for repair. I realize it will be months before I have the camera back, based on past experience. It's so frustrating considering I just got the camera!

 

Mine's just gone back to the factory for repair....the local HK distributor called me yesterday to let me know that turnaround time will be approx 3 months :(

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