andybarton Posted July 15, 2015 Share #41 Posted July 15, 2015 Advertisement (gone after registration) As i did explain in comment #12 i have already been trying those options, you mention. Since i need five different items it's easier said than done finding a store. In which case I think that you are either beyond help, or will have to buy from different stores if one doesn't stock everything you need. Link to post Share on other sites More sharing options...
Advertisement Posted July 15, 2015 Posted July 15, 2015 Hi andybarton, Take a look here Billingham: Customer service. I'm sure you'll find what you were looking for!
BjarniM Posted July 15, 2015 Author Share #42 Posted July 15, 2015 In which case I think that you are either beyond help, or will have to buy from different stores if one doesn't stock everything you need. Which also explains, why i in the first place contacted Billingham directly - just because all of the five items could be bought directly from them. I simply don't want to buy from several stores, since it's making things more expensive, when i have to pay for shipping in each place, and further pay a fee at the customs office for each shipment. I will simply set my mind on another brand, since this is so complicated, even in a world where there should better options to buy online than it ever has been before. Link to post Share on other sites More sharing options...
philipus Posted July 15, 2015 Share #43 Posted July 15, 2015 As i did explain in comment #12 i have already been trying those options, you mention. Since i need five different items it's easier said than done finding a store. Well you didn't say which shops. Though I can relate to your frustration as I've been in similar situations, I'm afraid attitude towards those who try to assist you won't help. Good luck. Link to post Share on other sites More sharing options...
BjarniM Posted July 15, 2015 Author Share #44 Posted July 15, 2015 Well you didn't say which shops. Though I can relate to your frustration as I've been in similar situations, I'm afraid attitude towards those who try to assist you won't help. Good luck. Sorry if you did feel the answer offensive. That wasn't the meaning, if that's the way you did interpret it. English is a foreign language for me, so maybe that explains my "wrong" use of words. Anyways. I rest my case in this, and don't want to use more time on trying to reach the company, nor trying to buy the brand at other stores. I just wanted to share a first hand user experience with a company that survives and is dependent on customers. Link to post Share on other sites More sharing options...
andybarton Posted July 15, 2015 Share #45 Posted July 15, 2015 I have just spoken with Harry Billingham on your behalf. They have had very bad telephone problems over the last 10 days. They were without any voice lines for several days last week and their broadband service was down at the end of the week and over the weekend. They have a 4G back-up but that was intermittent and they decided to close their in-house mail servers to prevent customers thinking that email had been delivered when in fact it hadn't. Their systems are now up and running and they are getting through the back-log of emails from customers. This includes yours. As soon as I said "Faroes" they knew all about you. They are working through your queries and as I understand it have been responding to you on Twitter via DM and Facebook (?) and working out delivery charges for you as the destination is not a regular delivery spot for them. Presumably, you have been responding back to them via these channels. Harry Billingham is now dealing with your query personally. I don't think customer service gets much better than that, to be honest. Link to post Share on other sites More sharing options...
philipus Posted July 15, 2015 Share #46 Posted July 15, 2015 I have just spoken with Harry Billingham on your behalf. They have had very bad telephone problems over the last 10 days. They were without any voice lines for several days last week and their broadband service was down at the end of the week and over the weekend. They have a 4G back-up but that was intermittent and they decided to close their in-house mail servers to prevent customers thinking that email had been delivered when in fact it hadn't. Their systems are now up and running and they are getting through the back-log of emails from customers. This includes yours. As soon as I said "Faroes" they knew all about you. They are working through your queries and as I understand it have been responding to you on Twitter via DM and Facebook (?) and working out delivery charges for you as the destination is not a regular delivery spot for them. Presumably, you have been responding back to them via these channels. Harry Billingham is dealing with your query personally. I don't think customer service gets much better than that, to be honest. This is the understatement of the week Excellent stuff, Andy. Link to post Share on other sites More sharing options...
BjarniM Posted July 15, 2015 Author Share #47 Posted July 15, 2015 Advertisement (gone after registration) I have just spoken with Harry Billingham on your behalf. They have had very bad telephone problems over the last 10 days. They were without any voice lines for several days last week and their broadband service was down at the end of the week and over the weekend. They have a 4G back-up but that was intermittent and they decided to close their in-house mail servers to prevent customers thinking that email had been delivered when in fact it hadn't. Their systems are now up and running and they are getting through the back-log of emails from customers. This includes yours. As soon as I said "Faroes" they knew all about you. They are working through your queries and as I understand it have been responding to you on Twitter via DM and Facebook (?) and working out delivery charges for you as the destination is not a regular delivery spot for them. Presumably, you have been responding back to them via these channels. Harry Billingham is now dealing with your query personally. I don't think customer service gets much better than that, to be honest. Thank you. That's very kind of you I do know that every business company can experience problems of all kinds at times, but just in this case i simply don't understand, why Billingham didn't put a note and text on their website explaining the problems they were having, since clear communication is so valuable - also for business companys. Once again. Thank you for your effort. Link to post Share on other sites More sharing options...
LocalHero1953 Posted July 15, 2015 Share #48 Posted July 15, 2015 Perhaps the OTT thread title could be changed now? I have experienced worse customer service elsewhere in this world, even if this case hadn't come to a satisfactory conclusion. Link to post Share on other sites More sharing options...
BjarniM Posted July 15, 2015 Author Share #49 Posted July 15, 2015 Perhaps the OTT thread title could be changed now? I have experienced worse customer service elsewhere in this world, even if this case hadn't come to a satisfactory conclusion. The thread title isn't a definitive truth. Yes, a bit provocative maybe, but i was also provocated by the company not answering my emails or messages. It was just a plain and simple question from me, since i never have experienced such a thing before, that a company that i have been contacting three times over a period of five days doesn't answer my emails nor messages, at the time i started the thread. EDIT: The original title of this thread was: Billingham: The worst customer service in the world? but some moderator just changed this. Link to post Share on other sites More sharing options...
andybarton Posted July 15, 2015 Share #50 Posted July 15, 2015 Perhaps the OTT thread title could be changed now? I have done that Link to post Share on other sites More sharing options...
andybarton Posted July 15, 2015 Share #51 Posted July 15, 2015 The thread title isn't a definitive truth. It was just a plain and simple quesion from me, since i never have experienced such before, that a company that i have been contacting three times doesn't answer my emails nor messages. The reason why has been explained to you and they HAVE been in contact with you via Twitter (and maybe Facebook too). Link to post Share on other sites More sharing options...
pico Posted July 15, 2015 Share #52 Posted July 15, 2015 Andy Barton: "I have just spoken with Harry Billingham on your behalf." That is above and beyond consideration and kindness, Andy. Thanks for being there, especially for this sticky situation. We might never had learned of Billingham's communication lines issue. So, are we back to a state of confidence, BjarniM? Link to post Share on other sites More sharing options...
Manoleica Posted July 15, 2015 Share #53 Posted July 15, 2015 Someone knows "People" Link to post Share on other sites More sharing options...
andybarton Posted July 15, 2015 Share #54 Posted July 15, 2015 Someone knows "People" Not at all. All I did was pick up the phone. I said that I knew someone who wanted to know whether they shipped to the Faroes. As soon as I said that she knew who I was talking about and put me through to the MD. Billingham is a small, family run firm. It's not Apple. Or Amazon. Or even Leica. If you call small, family run firms, you can get to speak to the boss very easily. It's not difficult. Link to post Share on other sites More sharing options...
Manoleica Posted July 15, 2015 Share #55 Posted July 15, 2015 With Apple I have a 1 on 1 with a "face" in the upper echelon .. With Leica I have a "Contact" @ The Mothership .. Amazon - Anyone who answers the phone - L Link to post Share on other sites More sharing options...
earleygallery Posted July 15, 2015 Share #56 Posted July 15, 2015 All I did was pick up the phone. It's not difficult. Which is what the OP should have done. Well done for stepping in Andy. Link to post Share on other sites More sharing options...
Manoleica Posted July 15, 2015 Share #57 Posted July 15, 2015 Which is what the OP should have done. Well done for stepping in Andy. The OP is many many more miles away - No excuses though" Link to post Share on other sites More sharing options...
BjarniM Posted July 15, 2015 Author Share #58 Posted July 15, 2015 So, are we back to a state of confidence, BjarniM? Yes, thanks to Andy's help But i still stand by every word i said earlier in this thread, and what also triggered this thread; that i think it's very insufficient customer service, and lack of clear (or any) communication from a company not giving customers clear information that they (after what i've being told) had an issue with their communication/telephone company, and therefore not responding to emails and/or messages. If they really wanted, they could have put a banner, some text, a note or just something useful on the frontpage on the webpage, saying they had some problems with the regular communication channels, saving me (and possibly others?) from wasting time trying to reach them. Link to post Share on other sites More sharing options...
BjarniM Posted July 15, 2015 Author Share #59 Posted July 15, 2015 Which is what the OP should have done. As i did write in an earlier post in this forum, that wasn't an option for me, since i found out that calling UK was an additional service at my phone company, that would take some days to activate. Link to post Share on other sites More sharing options...
BjarniM Posted July 15, 2015 Author Share #60 Posted July 15, 2015 The OP is many many more miles away - No excuses though" I don't really know, what you mean saying this, but if you refer to me, i totally disagree. I tried four different communication channels spanning over five days trying to reach the company, but without luck, so in my mind it's the company that should be sorry - not me. Link to post Share on other sites More sharing options...
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