soloforce Posted July 5, 2015 Author Share #21 Posted July 5, 2015 Advertisement (gone after registration) Hi Peter The camera is superb, I have sold my M240 and lenses and feel this will do me, I also have a D Lux 109 as a back up and the two together could not be better, I did put my D Lux up for sale but I feel I need to keep it now, but the Q is certainly worth the funds. Link to post Share on other sites More sharing options...
Advertisement Posted July 5, 2015 Posted July 5, 2015 Hi soloforce, Take a look here Leica Mayfair NOT SO GOOD. I'm sure you'll find what you were looking for!
AlanJW Posted July 5, 2015 Share #22 Posted July 5, 2015 I would take the advice to call Leica directly and explain what happened. You may get a pouch after all, just not from Mayfair. But it wasn't Mayfair that packed the box without a battery. When I first got a digital Leica the battery was a dud. I called Leica (USA) and without even requiring me to send in the old battery, sent me a new one. But my suggestion is to call without anger in your voice. You may be a CEO used to having things your way automatically but I have found that getting angry on the phone is counterproductive. Instead call Leica in Wetzlar and say "I have a problem here and I am hoping you can advise me on how we can solve it". I'd also say you are entitled to an apology and a pouch but not necessarily any additional swag. Link to post Share on other sites More sharing options...
soloforce Posted July 5, 2015 Author Share #23 Posted July 5, 2015 Hi Alan Not quite true, I am not used to automatically getting my own way and the title does not come with that type of privileges, and as for getting angry, well not my style I am afraid to say, out of work I am a normal guy like all the rest and I do not expect or require preferential treatment. But your advice is most appreciated and thank you for that. And New York a great place to be (jealous) Kind regards Link to post Share on other sites More sharing options...
IkarusJohn Posted July 5, 2015 Share #24 Posted July 5, 2015 In a (Leica) world where some people have sensor faults, lens problems and far more disturbing problems than a missing and largely worthless piece of cloth, I'm wondering what the "matter of principle" is. It looks, I'm afraid, like you don't feel you were taken seriously. A missing battery (or anything from Leica) is incredibly rare. The most likely explanation is that it was taken from the box and given to someone else and not replaced. When my EVF failed, the Leica dealer just took a replacement out of the display cabinet and gave it to me - no questions asked. Somewhere, there will be a red face at Leica. A battery was sent to you immediately (if I understand you). That sounds like good service. A a cloth pouch? I don't think any battery came in a cloth pouch for me (I don't have a Q though). Give me your address, and I'll post you some white gloves, if you like. Take some pictures; your camera works, doesn't it? Link to post Share on other sites More sharing options...
soloforce Posted July 5, 2015 Author Share #25 Posted July 5, 2015 Adress on its way, thanks for the gloves Link to post Share on other sites More sharing options...
Jeff S Posted July 5, 2015 Share #26 Posted July 5, 2015 Since you missed the experience... Jeff Link to post Share on other sites More sharing options...
earleygallery Posted July 5, 2015 Share #27 Posted July 5, 2015 Advertisement (gone after registration) CEO's are usually very detatched from the actual customer experience. That's why every company claims to provide excellent customer service - very few do. Link to post Share on other sites More sharing options...
Colin Barnes Posted July 5, 2015 Share #28 Posted July 5, 2015 The missing battery and the pouch that was never received is all well and good but surely the most sickening thing on this thread is the grilled aubergine!... Link to post Share on other sites More sharing options...
sls Posted July 5, 2015 Share #29 Posted July 5, 2015 I was very disappointed with my pouches. The poorest quality pouch I have ever seen. What were they thinking? They should have been hand-stitched leather. All the accessories I've ever had in Leica boxes have come in plastic bags, so the pouch idea was just asking for trouble. I've never had anything other than exemplary service from David and Jimmy. I've bought from Classic Camera, mostly. Ivor at RedDot seems a very decent chap, but his second hand prices seem to be a bit high. The only problem I have with Leica Mayfair is the risk attached to engaging in conversation with Jimmy that involves him sharing his erudition on numerous matters. One Saturday I was hosting a family party at the nearby Mayfair Hotel. I was obliged to arrive early, so with a few hours to kill decided to wander down Piccadilly for a coffee. As luck would have it, Jimmy emailed me that a lens had arrived back from Germany and could I come in to collect it. To his surprise, I emailed back that I'd be there in 5 minutes. One thing led to another and 90 minutes later I get an angry text to the effect that the photographers had arrived and would I kindly make an appearance at my own party. Especially with regard to Mr J M Hughes, however big or small the issue, or often stupid/ignorant in my case, I cannot think of a brand overall that provides such good service in London, at least. That said, the pouches could be the beginning of the end. Link to post Share on other sites More sharing options...
Jennifer Posted July 6, 2015 Share #30 Posted July 6, 2015 I was very disappointed with my pouches. The poorest quality pouch I have ever seen. What were they thinking? They should have been hand-stitched leather. All the accessories I've ever had in Leica boxes have come in plastic bags, so the pouch idea was just asking for trouble. I've never had anything other than exemplary service from David and Jimmy. I've bought from Classic Camera, mostly. Ivor at RedDot seems a very decent chap, but his second hand prices seem to be a bit high. The only problem I have with Leica Mayfair is the risk attached to engaging in conversation with Jimmy that involves him sharing his erudition on numerous matters. One Saturday I was hosting a family party at the nearby Mayfair Hotel. I was obliged to arrive early, so with a few hours to kill decided to wander down Piccadilly for a coffee. As luck would have it, Jimmy emailed me that a lens had arrived back from Germany and could I come in to collect it. To his surprise, I emailed back that I'd be there in 5 minutes. One thing led to another and 90 minutes later I get an angry text to the effect that the photographers had arrived and would I kindly make an appearance at my own party. Especially with regard to Mr J M Hughes, however big or small the issue, or often stupid/ignorant in my case, I cannot think of a brand overall that provides such good service in London, at least. That said, the pouches could be the beginning of the end. LOL. I know this to my cost i.e. a parking ticket. There is no such thing as just popping in to the Leica centre on the south side of Bruton Place (the Leica Academie & repairs center) for some quick advice. That being said the time that the staff in general and Jimmy in particular is prepared to spend chatting with customers about all matters photographic harks back to a long lost era of customer relations, which I for one welcome in a world where speed is of the essence and time has become a premium and highly rationed commodity. Link to post Share on other sites More sharing options...
Manoleica Posted July 6, 2015 Share #31 Posted July 6, 2015 soloforce, I gotta be honest, over the years I've had bad service from Car Dealers & their Service Departments, various local stores and even some high end stores. Leica though have always been top notch, sometimes they are slower than we would like but my experience has always been 110%. When I could not register my new Safari, I telephoned the Mother Ship, within 10minutes the matter had been sorted. What we expect is not always what is offered, whether by choice or circumstance. IMHO you are acting like a well healed spoilt brat! A crummy cloth bag the size of a matchbox and made of something less than the highest quality materials. Give me a break! Link to post Share on other sites More sharing options...
sls Posted July 6, 2015 Share #32 Posted July 6, 2015 LOL. I know this to my cost i.e. a parking ticket. There is no such thing as just popping in to the Leica centre on the south side of Bruton Place (the Leica Academie & repairs center) for some quick advice. That being said the time that the staff in general and Jimmy in particular is prepared to spend chatting with customers about all matters photographic harks back to a long lost era of customer relations, which I for one welcome in a world where speed is of the essence and time has become a premium and highly rationed commodity. I left my car outside 34 Bruton Street for an hour as I waited to inspect the Leica Q - and did not get a parking ticket - which I took to be the Camera Gods (or Westminster City Council) telling me that I was destined to buy the Q. It's saves on reading reviews. That said, I did very much like Thorsten's review, but I had the Q by then. Manoleica: it is regrettable that you can't take your car to Leica for an MOT and an oil change. I'm thinking of putting my pouches on eBay - they've got to be worth £50 each. Link to post Share on other sites More sharing options...
Manoleica Posted July 6, 2015 Share #33 Posted July 6, 2015 also, Manoleica: it is regrettable that you can't take your car to Leica for an MOT and an oil change.. It is, but the wait plus shipping - lol My Dodge dealer is first rate..L Link to post Share on other sites More sharing options...
soloforce Posted July 6, 2015 Author Share #34 Posted July 6, 2015 My MY My I really thought that individuals on this forum were pleasant,polite, and of all intelligent, you really do not get the point here, its nothing to do with the bag, its the service, and for our American audience its what one would expect They Call It Friendly Fire but thats what you would expect from them, but as Europeans, come on we are after all somewhat better than this aren't we so guys try and read before you comment, as they say assumption is the mother of All F---ps Link to post Share on other sites More sharing options...
sls Posted July 6, 2015 Share #35 Posted July 6, 2015 soloforce - we are having a little fun at your expense, but don't take it personally. In the cold light of day, the CCD sensor issue is possibly one of the worst PR mistakes - and a protracted one - that I can recall a company making since Gerald Ratner. It didn't stop me buying a Q or an MM1 with a CCD sensor. (My M9 sensor with over 25,000 actuations was absolutely fine.) Tragically, the CCD issue probably contributed to the closing of a Leica dealer, R G Lewis, after 155 years in business. Germans don't get Stoicism as a philosophical concept (it being Greek, they don't seem to get anything Greek these days), but I can heartily recommend it as an approach to dealing with the minor vicissitudes of life. Manoleica: I have photos somewhere taken in Ladakh (Himalayas) in the 1980's. They painted warnings on the road to try and prevent fatal accidents. One of them was "Hurry and worry". Whoever painted it probably worked for Leica and it's not a bad rule for life. Link to post Share on other sites More sharing options...
Manoleica Posted July 6, 2015 Share #36 Posted July 6, 2015 My MY My I really thought that individuals on this forum were pleasant,polite, and of all intelligent, you really do not get the point here, its nothing to do with the bag, its the service, and for our American audience its what one would expect They Call It Friendly Fire but thats what you would expect from them, but as Europeans, come on we are after all somewhat better than this aren't we so guys try and read before you comment, as they say assumption is the mother of All F---ps I believe the above statement is called Side Stepping' All peoples are Equal, just bag it"" Link to post Share on other sites More sharing options...
Peter H Posted July 6, 2015 Share #37 Posted July 6, 2015 This is an odd thread isn't it? Entertaining in a strange sort of way. Ionescu anyone? Link to post Share on other sites More sharing options...
soloforce Posted July 6, 2015 Author Share #38 Posted July 6, 2015 Very True Peter, now I hope we can just draw a line under all this and discuss the Q Link to post Share on other sites More sharing options...
earleygallery Posted July 6, 2015 Share #39 Posted July 6, 2015 I get it. It's not just the bag, it's the tarnished experience of paying quite a lot of money for a new Leica, from their flagship store no less, to find an essential part of the package missing, and the hassle of sorting that out. I'd be a bit miffed too but I'd probably have taken the whole lot back and asked for a replacement camera. Getting a replacement battery posted out to you may resolve the actual problem, putting the missing pouch aside, but it doesn't count as 'excellent customer service'. Mistakes happen, but it's how the situation is handled that matters. Link to post Share on other sites More sharing options...
soloforce Posted July 6, 2015 Author Share #40 Posted July 6, 2015 James at last common sense good on you mate Link to post Share on other sites More sharing options...
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