Silver Efex Pro 2 & Mavericks

[spylaw4]

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Hi all,

 

I have the complete Nik collection from 2011/12 or thereby.

 

I opened up SFEX for the first time after changing computer and upgrading to Mavericks.

 

Now Sfex comes up with the set up screen asking for my License code. When I enter that it then says the code is invalid.

 

Any thoughts as to what I should do? I have used Nik's Help but it could be a few days before they get back to me.

[wilfredo]

I just tried getting their help on a different issue and this is the e-mail I got from them. To me the spells crappy customer service:

 

Thank you for contacting Nik by Google. We have received your question and due to new software releases, our response time is currently 1-2 business days. Our office hours are Monday through Friday 8:30 am to 5:00 pm PST.

 

For more information about our products, or for technical support questions, please visit support.google.com/nikcollection.

 

Best Regards,

 

Customer Service

 

Nik by Google, Inc. | Photography first®

[andybarton]

So, working standard office hours and suggesting that they can get back to you in a couple of days is crappy service?

 

I wonder how many people Nik have on their Customer Service team and how many people have downloaded their free suite?

[wilfredo]

As it turns out I was able to get through to them via the telephone with a better than expected outcome. Persistence paid off. I did not have to wait a couple of days. That in my book is good customer service, thus they have redeemed themselves in my book.

[erudolph]

What was the fix Wilfredo?