jaapv Posted September 25, 2013 Share #1 Â Posted September 25, 2013 Advertisement (gone after registration) On 17/9 my M developed an LCD fault, concentric purple rings. I called Leica CS Solms and explained that the last day I could receive it back could be Thursday 26, as I am leaving on a long trip through Africa this weekend. Not to worry, I was told, we will have a camera in your hands whatever happens. The camera was in Solms on Wednesday 18, evaluated the same day and sent to Quality Control on Thursday as this was an unknown fault. Back early Friday, repaired Friday and Monday, sent out on Tuesday and in my hands on Wednesday. Hats off!! :). Link to post Share on other sites More sharing options...
Advertisement Posted September 25, 2013 Posted September 25, 2013 Hi jaapv, Take a look here Customer Care Solms does it again.. I'm sure you'll find what you were looking for!
philipus Posted September 26, 2013 Share #2 Â Posted September 26, 2013 Impressive. It is nice when a manufacturer takes its customers' needs seriously. There's quite a lot of CS bashing here, but I've so far been very happy. They serviced and repaired my M4 in an amazing way. I am expecting my TTL and Summilux 35 Asph back any day now so I hope they'll have done the same great job with them. Â Have fun in Africa Philip Link to post Share on other sites More sharing options...
TheGodParticle/Hari Posted September 28, 2013 Share #3 Â Posted September 28, 2013 On 17/9 my M developed an LCD fault, concentric purple rings. I called Leica CS Solms and explained that the last day I could receive it back could be Thursday 26, as I am leaving on a long trip through Africa this weekend. Not to worry, I was told, we will have a camera in your hands whatever happens.The camera was in Solms on Wednesday 18, evaluated the same day and sent to Quality Control on Thursday as this was an unknown fault. Back early Friday, repaired Friday and Monday, sent out on Tuesday and in my hands on Wednesday. Hats off!! :). Â This is awesome service! Do you pay any premium/do they have premium programs for this level of support? Â If yes, what are the price ranges? Link to post Share on other sites More sharing options...
jaapv Posted September 28, 2013 Author Share #4 Â Posted September 28, 2013 No cost, this was a guaranty repair. Â For paid repairs they have an expedited and an express service. Details and prices are on the website. http://en.leica-camera.com/service/service_and_repair/express/ Link to post Share on other sites More sharing options...
wda Posted September 28, 2013 Share #5 Â Posted September 28, 2013 It is good to read a positive story. Well done Leica and Jaapv. Link to post Share on other sites More sharing options...
FlashGordonPhotography Posted September 29, 2013 Share #6 Â Posted September 29, 2013 Well my warranty M9 went in early May. Not expected back until late October. So it's not all roses an champagne. Â Gordon Link to post Share on other sites More sharing options...
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