Service, Leica and DAG - oh yea!

[cbretteville]

Advertisement (gone after registration)

About a month ago I became the new owner of a 1959 50 'lux in excellent condition. The glass is pristine. It had, however, one set screw missing from the mount.

 

I sent DAG Camera, Sherry Krauter and Leica the same email asking about if it was important to plug it and how I should go about finding one.

 

Sherry answered after a week - not speedy but I did get an answer.

 

I had an answer from Don Goldberg at DAG when I woke up in the morning explaing the what's and hows illustrated by a photo of a lens mount and yes he had one I could have for $5. That was easily sorted with Paypal.

 

I got an answer from Leica just a few hours after I sent them the email. The answer was rather omnious and simply asked for my address "for further information". I replied, thinking they'll tell me to contact the Norwegian distributor. Then nothing, silence for three weeks.

Last friday I get a letter from Leica with an invoice for five set screws priced at €0. Today a shoe box sized package arrived with a tiny Ziplock in which there were five silver set screws.

 

So, this isn't a lot, five screws at less than a penny each but:

a) they have spare parts for a lens from 1959.

they know which screw I needed (ok I sent a photo of the lens, but still) and

c) they sent them to me free of charge

 

They may have growing pains with the M8, but they still know how to live up to their commitment to and reputation for supporting customers.

 

Go Leica!

 

- Carl

[george +]

Good news. I am just having a similar experience with one of the Swiss watchmakers. Not much support from their remote reps but when you contact the factory you get plenty of help. Isn't this one of the main reasons to keep buying from them?

[carstenw]

I love Leica. I sent my M6--which I bought while my M8 was in having its focus adjusted--in to have its focus adjusted, since it was off too (excusable, given that it is vintage '92), and they sent it back with a Leica seal, a full factory adjustment and a 1-year warranty, at zero cost. When they realise that something went wrong, they make up for it. Wonderful company!

[brunom]

Carl

 

I also think you get a much better response from them if you treat them in a civil manner, and not shout and scream at them as if you own their soul [ for a few thousand pounds etc] They are human just like us and do make mistakes, just like us.

 

Please let us know what you think of your 50mm lux v1. I have one 1689....as well, and really like it [ was going to say love it but it's not that bad yet !] and am really interested in also finding out how it works on an M8. Maybe someone with an M8 will comment.

 

Bruno

[farnz]

The BEST possible way to answer your critics! Well done, Leica, and thanks for posting this Carl.

 

Pete.

[cbretteville]

Please let us know what you think of your 50mm lux v1. I have one 1689....as well, and really like it [ was going to say love it but it's not that bad yet !] and am really interested in also finding out how it works on an M8. Maybe someone with an M8 will comment.

 

Bruno,

Give me a few days and I can offer a comment as to how the lens works on an M8 my self.

- C

[brunom]

Advertisement (gone after registration)

Carl

 

Thanks - I look forward to that !

 

Bruno

[joern]

I have used my D-Lux 2 at our skiing vacation January 2007. First day it works fine. Next day i noticed that the display was broken. No falling on it or something similar. Because the camera is so good i sent it for repair only if it makes sense in relation to the repair costs / new D-Lux 3.

 

2 days later i recieved an email that they will repair.

 

Another 4 days later the package arrieved with my repaired D-Lux 2. First i thought they forget to send me back the battery but they have packed it solo in a second box.

 

The reciept shows 00,00 €. Wow.

 

They know how to make life time friends.