Muizen Posted March 24, 2012 Share #1 Â Posted March 24, 2012 Advertisement (gone after registration) Jaapv wrote in response to my earlier thread about the Walter eyepiece: However, understandable as it is that you try to gather user experiences here, would it not be far more productive to mail your prescription to the company and simply ask whether their product is suitable for you? Â I responded as follows but did not get much follow up: Jaap, this is what I did: I did send prescription details (Sph +2,00; Cyl -1,25; Axis 112; Addition 2,50; Prisma 2,12; Basis 62; Visus 1,20.) to Walter, asking them and I quote: "My main question remains whether my astigmatics is such that the Walter Eyepiece will indeed improve my focusing ability substantially?" Walter refuses to answer this specific question, saying: a.o. "I have answered your question a number of times to the best of our ability". Yes, we had an exchange of quite a number of e-mails. But they never answered my above question based on the prescription details I did send them March 1st. There must be a misunderstanding, because I can not believe that Walter could have a material reason for not answering my request for information? When Walter wants me to pay $479 for their product I consider it to be normal that I like to be informed, as detailed as is possible about the effectiveness of their product. I wonder very, very much why they refuse doing so! I can absolutely not imagen that they have something to hide! Link to post Share on other sites More sharing options...
Advertisement Posted March 24, 2012 Posted March 24, 2012 Hi Muizen, Take a look here Walter eye piece refuses information?. I'm sure you'll find what you were looking for!
jneilt Posted March 24, 2012 Share #2 Â Posted March 24, 2012 Hmmm. Your asking a company a subjective question. Â The objective answer is: You have an astigmatism, their eyepieces can adjust for that. So can a pair of glasses (I prefer glasses because I can't see jack unless I have them on). The eyepieces cannot make you focus the lens better, nor will they make you a better photographer. Seeing your frame lines should be akin to what you get when you read the newspaper with and without glasses. Â My astigmatism is 2.50l and 3.00r and I can focus most of my lenses without an eyepiece using my glasses. I can also see my 35mm lines easy. Â I don't really understand your issue. As for 'material reasons', can't help you with that either other than maybe they don't really understand why your pressing the issue? Â Best luck. Link to post Share on other sites More sharing options...
gpwhite Posted March 24, 2012 Share #3 Â Posted March 24, 2012 Muizen, I would like to be helpful here, so I offer a few comments toward that aim. You may note from earlier posts that I have a Waletrrxeyepiece on my M9 and found it improved my focusing and visibility through the viewfinder substantially. Â I would guess that Jean-Louis (the sales guy at Walter from what I can tell) is very reluctant to make what seems like a guarantee about performance when there are so many variables beyond his control. The adjustment of your camera, your lenses and your own abilities to read the Leica rangefinder focus patch come into play, and Walter cannot guess or control those variables. If I were in their shoes, what I would do is guarantee that the eyepiece they make for you matches the Rx you provide-- exactly. Â Of course there is some risk in buying a product, even when it is strongly recommended by independent reviewers such as the members of this forum. Relative to your particular concern, my cylinder value is similar to yours, and I have been told this is the significant issue with my achieving optimal visibility through the Leica focus patch. But, I have been using a rangefinder for decades and understand that some times focus will be accurate, and sometimes not (read Lloyd Chambers or Ken Rockwell). My threshold for satisfaction might be easier than yours regarding focus and my equipment might be better matched too... who knows? Â An idea would be to remove any diopters or magnifiers you have on your M9 and try focusing while wearing your existing Rx eyeglasses. For example, if you have a 50mm, shoot it wide open or one stop down (on a tripod) with focus using your eyeglasses and focus using the viewfinder diopters. If you are pleased with the results from a few scenes using the eyeglasses, versus the diopters, then that evidence would strongly support the benefit of the Waterrxeyepiece for you... I think. Link to post Share on other sites More sharing options...
erlingmm Posted March 24, 2012 Share #4 Â Posted March 24, 2012 Agree with the above answers and comments. You are asking for a guarantee that this product will work for you personally, they can't give that. Â I bought the Walter eyepiece a few months ago, and I am very happy with it. I have sold my 1,4x magnifier plus 2 diopters, which basically pays for the Walter. Â Before I bought it, I was in doubt whether I should use my prescription as is, or somehow subtract the built in -0,5 in the finder of the M9. Walter insisted I should use the prescription as is, and the result is very satisfying. Link to post Share on other sites More sharing options...
jneilt Posted March 25, 2012 Share #5 Â Posted March 25, 2012 I spend A LOT of time looking through telescopes with diopter eyepieces sans glasses. To be honest I cannot tell +/- of correction until it is over .5. Keep in mind that I am observing a field with very fine points of light and no correction elongates and twists the points. Â You want to know how bad your astigmatism is, look through a telescope with an uncorrected eyepiece. Link to post Share on other sites More sharing options...
jaapv Posted March 25, 2012 Share #6 Â Posted March 25, 2012 As we have not seen the answers to your previous mails, It is impossible to comment, but obviously the company feels they have answered your question to the best of their ability. Now it is up to you to decide if that is sufficient basis to buy the product or not. Link to post Share on other sites More sharing options...
Muizen Posted March 25, 2012 Author Share #7 Â Posted March 25, 2012 Advertisement (gone after registration) As we have not seen the answers to your previous mails, It is impossible to comment, but obviously the company feels they have answered your question to the best of their ability. Now it is up to you to decide if that is sufficient basis to buy the product or not. Jaap in your earlier advise you suggested: to mail your prescription to the company and simply ask whether their product is suitable for you. This is what I did on March 1st by sending a prescription that has been specially made for this purpose. Never before did Walter receive such a detailed professional prescription from me. With this prescription I wrote them: "My main question remains whether my astigmatics is such that he Walter eye piece will indeed improve my focusing ability substantially. I am ready to order your eye piece depending on what your specialist can tell me" The requested information has not been made available. Â I am not asking guarantees, as some of you suggested, but professional advise, which I feel to be normal when requested to pay $479,00 for their product! Â If the Walter eye piece is indeed effective at my level of astigmatics, why don't they answer my above totally reasonable question? Their refusal to do so can only make me wonder how effective this expensive eye piece really is! Link to post Share on other sites More sharing options...
Double Negative Posted March 25, 2012 Share #8 Â Posted March 25, 2012 I have astigmatism, which makes regular diopter correction and magnifiers less than useful. The Walter RX Eyepiece worked perfectly for me. It might not suit everyone but I'm a happy customer. Link to post Share on other sites More sharing options...
algrove Posted March 25, 2012 Share #9 Â Posted March 25, 2012 So I appears the OP does not believe all the Walter Eye Piece users on this forum who say it has improved their focusing ability somewhat or considerably. Â What more can be said except that I have posted on here numerous times that the Walter Eye Piece improved my focusing ability considerably, even with a 0.50 astigmatism. Â If I were a retailer and had someone hound me for nearly month about "Will it improve my focusing ability?", I would not even want to sell my product to this person. There is nothing to hide except that maybe they are thinking what I just said. Â OK, so $479 is not a small sum, but if it helps one focus a $10,000+ camera/lens setup, it is easily worth the $479 to make the $10,000+ camera/lens combo work well, assuming an M9 with a $3k lens. Link to post Share on other sites More sharing options...
Double Negative Posted March 25, 2012 Share #10 Â Posted March 25, 2012 ^ To take that to the extreme, how about with the latest Noctilux? Â I can't read for sh!t without my glasses, but with the Eyepiece I can nail focus with it no problem (among all my other lenses, up to 135mm). I don't use magnifiers anymore (since all they did was magnify the blur) nor diopter correction (which helps but doesn't take into account astigmatism). Â I'd post a link to a full review I did of it, but some folks are apparently touchy about that... Link to post Share on other sites More sharing options...
Muizen Posted March 25, 2012 Author Share #11 Â Posted March 25, 2012 Algrove and Double Negative have been sending positive messages on various forums regarding the Walter eye piece on many many occasions. So the content of their response to my thread does not surprise me. However regrettably they do not address at all my question "why Walter refuses to answer a reasonable request for information?" Link to post Share on other sites More sharing options...
Double Negative Posted March 25, 2012 Share #12 Â Posted March 25, 2012 Algrove and Double Negative have been sending positive messages on various forums regarding the Walter eye piece on many many occasions.So the content of their response to my thread does not surprise me. However regrettably they do not address at all my question "why Walter refuses to answer a reasonable request for information?" Â Â Because you're asking them a subjective question. If you provide them with your prescription and they make your eyepiece to that prescription - there's no reason your focusing ability shouldn't be as good as when you're wearing glasses. Â I'm not sure what you expect them to say. Link to post Share on other sites More sharing options...
pico Posted March 25, 2012 Share #13 Â Posted March 25, 2012 Â Because you're asking them a subjective question. If you provide them with your prescription and they make your eyepiece to that prescription - there's no reason your focusing ability shouldn't be as good as when you're wearing glasses. Â I'm not sure what you expect them to say. Â +1 there. I'll bet they have found customers who could not focus under ideal circumstances and they come back with demands and complaints: they just don't want to get into that again. Â I wouldn't get the product even if it worked because I'd have to have three because that's how many Ms I take in high-stakes jobs. Â OP - You might consult with an optician to find if you can use contact lenses that correct for astigmatism. Link to post Share on other sites More sharing options...
jneilt Posted March 25, 2012 Share #14 Â Posted March 25, 2012 OP, could you give us a quantitative measurement of :... Walter Eyepiece will indeed improve my focusing ability substantially"? Â or... Â Maybe you just can't focus?!? Link to post Share on other sites More sharing options...
spydrxx Posted March 26, 2012 Share #15 Â Posted March 26, 2012 Saying a product is suitable for your circumstances and saying it "will improve" your capabilities are two different things. As others related to you, no manufacturer of a custom product is going to guarantee that the product will improve your capabilities, no matter how hard you demand an answer. And badgering them isn't going to change things. Get over it and either give their product a whirl or take a pass. Making an informed decision means you assess available information, which it appears they have already provided to you to the best of their abilities. Link to post Share on other sites More sharing options...
thetoness Posted March 26, 2012 Share #16 Â Posted March 26, 2012 I think the OP is being a tad unreasonable. Jean-Louis, of WalterRX eyepieces, although a gentlemen and wonderful to deal with, does not market it himself as an ophthalmologist. If you want a professional opinion, show the website to your ophthalmologist and ask him. As an owner of the product, all I can say is that it is wonderful product that has helped me immensely. This is especially true now that they have redesigned the product making a good product great. Link to post Share on other sites More sharing options...
Double Negative Posted March 26, 2012 Share #17 Â Posted March 26, 2012 I think the OP is being a tad unreasonable. Jean-Louis, of WalterRX eyepieces, although a gentlemen and wonderful to deal with, does not market it himself as an ophthalmologist. If you want a professional opinion, show the website to your ophthalmologist and ask him. As an owner of the product, all I can say is that it is wonderful product that has helped me immensely. This is especially true now that they have redesigned the product making a good product great. Â Well, Walter is the optometrist - Jean-Louis is the PR guy. Â What do you mean redesigned? Link to post Share on other sites More sharing options...
algrove Posted March 26, 2012 Share #18 Â Posted March 26, 2012 I think the OP is being a tad unreasonable. Jean-Louis, of WalterRX eyepieces, although a gentlemen and wonderful to deal with, does not market it himself as an ophthalmologist. If you want a professional opinion, show the website to your ophthalmologist and ask him. As an owner of the product, all I can say is that it is wonderful product that has helped me immensely. This is especially true now that they have redesigned the product making a good product great. Â So how long ago did they redesign the product? Link to post Share on other sites More sharing options...
jaapv Posted March 26, 2012 Share #19 Â Posted March 26, 2012 There is a cultural thing here. Even without knowing the background I would be able to tell that the questioner is from NW Europe, the answerer from South Africa. Link to post Share on other sites More sharing options...
Muizen Posted March 26, 2012 Author Share #20 Â Posted March 26, 2012 I thank you all for your thoughts and advises with respect to my question regarding the Walter eye piece. I just simply liked to know what kind of effect or results I could expect of this eye piece based on the prescription I did send to Walter. Walter and some of its enthusiasts and "promotors" on this forum, apparently misunderstood my question as an attempt on my part to be able to put in a claim to Walter in case I would not be happy with their product? This is regrettably and somewhat ridiculous! However the refusal by Walter to answer my question about their product could indicate that they themselves do not have too much trust in the effectiveness of their eye piece on a Leica M9? As far as I am concerned: "case closed" Thank you all again! Link to post Share on other sites More sharing options...
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