k-hawinkler Posted April 22, 2012 Share #41 Posted April 22, 2012 Advertisement (gone after registration) Welcome to the forum! Why don't you make your case to Leica CS in Solms. I cannot believe you are stuck with that bill. I once sent in a non-functional D40 to Nikon on my last day of warranty. The camera came back as good as new - no charge. Also, there is a promise by Leica that cracked sensor will be replaced - free of charge IIRC. Good luck. Link to post Share on other sites More sharing options...
Advertisement Posted April 22, 2012 Posted April 22, 2012 Hi k-hawinkler, Take a look here IR-absorbing cover glass broken for second time!. I'm sure you'll find what you were looking for!
jaapv Posted April 22, 2012 Share #42 Posted April 22, 2012 a.A cracked sensor is not the sensor but the IR cover glass. b.It does not create " bubble like anomaly" c. Replacing a sensor+motherboard cannot cost as much as 2000 $, considerably less d. Cleaning your sensor in an accepted manner does not invalidate your warranty, nor does it damage the sensor. e.There is an official undertaking by Leica in this forum to relace any cracked sensor for free. Dear Friends of the Leica M9, Thanks a lot for reporting the broken sensor cover glasses in the forum. We have registered some very few cases and are actually evaluating the root cause together with our suppliers. In any case, if such a problem may occur to you, Leica will replace the camera or the sensor free of charge in our very best delays. Stefan Daniel, Leica Camera AG . Michael Reid , Apr 22, 2012; 01:36 a.m. (edit ) Please be aware of Leica M9. On April 9th 2012 I discovered to my horror that I had a cracked infrared sensor. This created a bubble like anomaly in the sky of my photographs. I travel a lot and had not used this particular camera for some time. The warranty expired on April 9th 2012. Coincidentally...! I took the camera in for repair at Schmidt Marketing (HK) Ltd. They refused to honour my two year warranty. My Leica M9 was originally purchased in New Zealand from Lacklands. Warranty is recognised worldwide, when one travels to foreign destinations. The cost for the repair US$2000 +. Frankly, I am disgusted with the way I was treated by the above. Thinking it was dust and being duly worried I very lightly cleaned the sensor. This action of 15 seconds in durations disqualified me for making use of my warranty. MJR: mad: In answer to your question... I would be very wary of cleaning the sensor if the camera is still in warranty. The sensor can be mistaken for the glass cover (greenish colour) Link to post Share on other sites More sharing options...
hoppyman Posted April 23, 2012 Share #43 Posted April 23, 2012 In the duplicate thread, Kiwireid mentioned cleaning the sensor cover glass with cotton wool. Cotton wool is definitely not recommended for any optical surface. Dry cotton wool could create very fine scratches and of course any grit or particles not removed first could cause larger scratches. Much worse is using a finger to rub any material across the surface. This can easily fracture the very thin cover glass. Notes: • As far as possible, both inspection and cleaning of the sensor should be performed in a dustfree environment to prevent further soiling. • An 8x or 10x magnifying glass is very useful for the inspection and after cleaning. • Lightly adhering dust can be blown off the sensor cover glass using clean and, if necessary ionized gases such as air or nitrogen. It makes sense to use a (rubber) bellows with no brush for this purpose. Special, low pressure cleaning sprays such as „Tetenal Antidust Professional“ can also be used in line with their specified usage. • If the particles cannot be removed from the sensor in this way, please refer the matter to your Leica Information Service (address: see p. 177). • If the battery capacity falls to less than 4 0% while the shutter is open, a warning message ntion Battery low Switch off camera will appear in the monitor. At the same time a sustained beep tone will sound, which continues until the camera is switched off. Switching the camera off will cause the shutter to be closed again. Be absolutely sure in this case that the shutter widow is clear, i.e. that no object can obstruct the closing movement of the shutter, otherwise damage may occur! Important: • Leica Camera AG accepts no liability whatsoever for damage caused by the user when cleaning the sensor. • Do not attempt to blow dust particles off the sensor cover glass using your mouth; even tiny droplets of saliva can cause marks that are difficult to remove. • Compressed air cleaners with high gas pressure may not be used as they can also cause damage. • Take care to avoid touching the sensor surface with any hard objects during inspection and cleaning. Link to post Share on other sites More sharing options...
jaapv Posted April 23, 2012 Share #44 Posted April 23, 2012 I hadn't seen that, Geof. Cottonwool? And dry? I'm sure the coating is covered in scratches, and it is no more than logical that Schmidt will not extend guaranty on this. He has probably been polishing in circles, and the "Bubble-like" alledged fracture is infact is most likely a deep scratch. Link to post Share on other sites More sharing options...
Guest jvansmit Posted May 7, 2012 Share #45 Posted May 7, 2012 Michael Reid , Apr 22, 2012; 01:36 a.m. (edit ) Please be aware of Leica M9. On April 9th 2012 I discovered to my horror that I had a cracked infrared sensor. This created a bubble like anomaly in the sky of my photographs. I travel a lot and had not used this particular camera for some time. The warranty expired on April 9th 2012. Coincidentally...! I took the camera in for repair at Schmidt Marketing (HK) Ltd. They refused to honour my two year warranty. My Leica M9 was originally purchased in New Zealand from Lacklands. Warranty is recognised worldwide, when one travels to foreign destinations. The cost for the repair US$2000 +. Frankly, I am disgusted with the way I was treated by the above. ) I'm ticked off at Schmidt Marketing HK too. I took my M9 into them today as neither the date/time or menu control wheel are working. Schmidt said that the warranty is void since there's a very shallow dent on the top plate and the edge of the bottom plate is slightly dented too. I freely admit that my M9 is looking shabby (very brassed and half the M9 white lettering fallen out) as I use it in quite rough conditions but fail to see how that would cause the faults enough to void the warranty. I spent an hour insisting that they send it back to the factory and let Leica make the warrany call. Link to post Share on other sites More sharing options...
jtorrents Posted May 7, 2012 Share #46 Posted May 7, 2012 Just bypass them and call Leica directly. Link to post Share on other sites More sharing options...
k-hawinkler Posted May 7, 2012 Share #47 Posted May 7, 2012 Advertisement (gone after registration) +1 Link to post Share on other sites More sharing options...
jaapv Posted May 7, 2012 Share #48 Posted May 7, 2012 +2 Link to post Share on other sites More sharing options...
George Furst Posted September 26, 2013 Share #49 Posted September 26, 2013 My good friend from the Leica Club here in Korea had his IR filter on the detector of his M9-P break on the first day of his trip to Iceland last week. He lost all the opportunities to take pictures with the camera and his 21mm f2.8 ASP lens. He was so disappointed! Is this related to serial numbers? Are some camera batches more susceptible to this problem. In case they are his serial number is in the batch starting with 4206XXX. How common is this a problem. He was not able to take any pictures as the crack was through the middle of the filter and blocked that area completely! Link to post Share on other sites More sharing options...
jaapv Posted September 26, 2013 Share #50 Posted September 26, 2013 We had a bunch of them break some time ago, but it is a rare occurrence now. http://www.l-camera-forum.com/leica-forum/leica-m9-forum/133186-cracked-sensor-serial-numbers-only.html Link to post Share on other sites More sharing options...
paulsydaus Posted September 27, 2013 Share #51 Posted September 27, 2013 Could this issue affect the M240? From what I read elsewhere on the forum, the cover glass is a bit thicker and therefore stronger? Link to post Share on other sites More sharing options...
jaapv Posted September 27, 2013 Share #52 Posted September 27, 2013 Completely different sensor, completely different design, different manufacturer. As likely as being stricken by lightning twice. Link to post Share on other sites More sharing options...
amansjeanphilippe Posted July 10, 2017 Share #53 Posted July 10, 2017 Hello I have a very little IR filter break on my M9/Monochrom V1 in the corner of CCD. Did Leica already change free such CCD break? Have you any link to Leica official web site that recognise this problem? Do you think it is possible to ask Leica remove IR filter in order to have full-spectrum-Monochrom? Thanks J.Ph. Link to post Share on other sites More sharing options...
jaapv Posted July 10, 2017 Share #54 Posted July 10, 2017 The last they certainly won't do, but they will, most likely, replace your sensor for free. It will probably be corroded too. Link to post Share on other sites More sharing options...
amansjeanphilippe Posted July 12, 2017 Share #55 Posted July 12, 2017 Hello thanks, not corroded but very little break in the corner... J.Ph. Link to post Share on other sites More sharing options...
jaapv Posted July 12, 2017 Share #56 Posted July 12, 2017 Well, search the forum. It is a free replacement and AFAIK that policy has not been revoked. Contact Leica (Wetzlar) and ask. It might be wise to wait a while before sending it in though, Leica is rather overtaxed by sensor replacements right now. Stefan Daniel said Dear M9 Users, Please let me update you on the broken cover glass situation. We at Leica are aware of the issue and the current reported isolated instances are a very low proportion of the cameras delivered.Our colleagues both in R&D and QA are investigating and have not yet determined a root cause, nor it was possible to provoke a sensor to crack in our labs (temperature shock, heat, cold, humidity, mechanical bending etc.).Cameras found to have this fault are having the sensor assembly replaced as a priority (free of charge of course) and our Customer Service will complete the repair in the shortest delays possible. With my best regards, Stefan Daniel, Leica Camera AG Link to post Share on other sites More sharing options...
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