mikebidwell Posted November 19, 2011 Share #21 Posted November 19, 2011 Advertisement (gone after registration) There must be a lot of poorly Leica's back in Solms at the moment. On 5th October I contacted Mayfair about a problem I had with my M6. Following a phone call to Leica I was advised that I would receive an e-mail giving me details of the returns procedure to send it back to Solms for investigation. On 6th Oct UPS picked up the parcel at 5:21pm and it was delivered to Leica at 9:30 am on the 11th Oct, that same day it was logged onto their system with the status 'Service Order Registered' . On the 19th Oct I received an e-mail giving me initial information that it had been tested but at that time the fault could not be confirmed, the Repair Tracking screen stated that the order confirmation had been sent and next entry also on the 19th stated it was 'In Repair' I'm not sure when I can expect it back but I recognise in my case it is an intermittent fault which in my experience I know can take some time to find. However like you I hope its back before Christmas. I would have thought though that in the case of the problem that KeithM has described with his new M7 that a quick response and turn around time would be expected. Best wishes Mike Bidwell Yesterday I received an e-mail from UPS telling me my M6 is scheduled for delivery to me on Monday 21st. The Leica Repair Tracker just says 'Repair completed 17/11' Ill keep you posted Link to post Share on other sites More sharing options...
Advertisement Posted November 19, 2011 Posted November 19, 2011 Hi mikebidwell, Take a look here M7 - A Considerable Disappointment. I'm sure you'll find what you were looking for!
Keith (M) Posted November 19, 2011 Author Share #22 Posted November 19, 2011 Yesterday I received an e-mail from UPS telling me my M6 is scheduled for delivery to me on Monday 21st. The Leica Repair Tracker just says 'Repair completed 17/11' Ill keep you posted That is good news for you and thanks for the update, Mike. My M7 arrived at Solms a month after yours (i.e. 10th Nov). I have just checked the Solms Repair Tracking page and it is showing as "In Repair 16th Nov". Mine went back under warranty and the paperwork was all raised by Ffordes, so would Solms communicate progress/completion etc with them, I wonder? Link to post Share on other sites More sharing options...
Studio58 Posted November 19, 2011 Share #23 Posted November 19, 2011 ultimately I can see you saying, " M7 service, A an extremely satisfactory result ". I look forward to hearing that your camera has returned in top order and you are making great images with it Link to post Share on other sites More sharing options...
mikebidwell Posted November 19, 2011 Share #24 Posted November 19, 2011 That is good news for you and thanks for the update, Mike. My M7 arrived at Solms a month after yours (i.e. 10th Nov). I have just checked the Solms Repair Tracking page and it is showing as "In Repair 16th Nov". Mine went back under warranty and the paperwork was all raised by Ffordes, so would Solms communicate progress/completion etc with them, I wonder? When mine went back the first time it was sent by my dealer also and I had to wait for it to be returned to him. I would be very surprised though if you don't see your M7 back in a much shorter space of time than my M6 because yours is a new camera and I assume that the particular part of the camera causing the battery drain will just be replaced along with any other bits needed and it will come back ad new. I know the technician was trying to track down an intermittent problem with mine which involved him taking test images. I shall be interested to see what the paperwork says when I see it on Monday. Best wishes Mike Link to post Share on other sites More sharing options...
Stealth3kpl Posted November 19, 2011 Share #25 Posted November 19, 2011 Keith, I'm sure my MP came direct to me after cla by Solms. Pete Link to post Share on other sites More sharing options...
andybarton Posted November 20, 2011 Share #26 Posted November 20, 2011 My MP came back through my dealer, but he is a 15 minute tram ride away from the office so that want a problem. Ffordes will send it to you as soon as they get it, I'm sure. Link to post Share on other sites More sharing options...
mikebidwell Posted November 21, 2011 Share #27 Posted November 21, 2011 Advertisement (gone after registration) When mine went back the first time it was sent by my dealer also and I had to wait for it to be returned to him. I would be very surprised though if you don't see your M7 back in a much shorter space of time than my M6 because yours is a new camera and I assume that the particular part of the camera causing the battery drain will just be replaced along with any other bits needed and it will come back ad new. I know the technician was trying to track down an intermittent problem with mine which involved him taking test images. I shall be interested to see what the paperwork says when I see it on Monday. Best wishes Mike Well !!!!! my M6 did turn up today although UPS amended the delivery schedule early this morning to say it would be delivered tomorrow. I have a bit of a dilema at the moment though, because the release paperwork is telling me they have taken Test Images but could not find anything wrong so its deemed to be a 'No Fault Found' After working in Quality Assurance for 30+ years I got involved in a lot of fault finding on our equipment being returned from the MoD and don't you just hate it when you get this sort of thing happen. I think I need to make a call tomorrow to see if I can find out more about this Link to post Share on other sites More sharing options...
Keith (M) Posted November 21, 2011 Author Share #28 Posted November 21, 2011 Sorry to read that, Mike. When you know that something (be it a camera, computer, car, whatever) has a problem, it is always a disappointment to have it come back labelled 'NFF'. Link to post Share on other sites More sharing options...
thebarnman Posted November 22, 2011 Share #29 Posted November 22, 2011 I went back to your original post and read the whole list of things you found wrong with it. It's hard to believe they could not find anything wrong. Link to post Share on other sites More sharing options...
mikebidwell Posted November 22, 2011 Share #30 Posted November 22, 2011 I went back to your original post and read the whole list of things you found wrong with it. It's hard to believe they could not find anything wrong. My sentiments exactly but something that I need to pursue with Leica today. I would have thought that if it is NFF then surely they should offer some opinion as to what they think could be the likely cause of the problem, which they haven't done. Best wishes Link to post Share on other sites More sharing options...
Keith (M) Posted November 22, 2011 Author Share #31 Posted November 22, 2011 I went back to your original post and read the whole list of things you found wrong with it. It's hard to believe they could not find anything wrong. If you are referring to the first post in this thread, then the faults listed are on my 10 month old M7, which is currently in Solms. My sentiments exactly but something that I need to pursue with Leica today. I would have thought that if it is NFF then surely they should offer some opinion as to what they think could be the likely cause of the problem, which they haven't done.I don't recall reading specific details of the problems you are having, MIke - what are they? Link to post Share on other sites More sharing options...
mikebidwell Posted November 22, 2011 Share #32 Posted November 22, 2011 If you are referring to the first post in this thread, then the faults listed are on my 10 month old M7, which is currently in Solms. I don't recall reading specific details of the problems you are having, MIke - what are they? A long story Keith, I've PM'd you. Regards Mike:) Link to post Share on other sites More sharing options...
daveolson Posted November 25, 2011 Share #33 Posted November 25, 2011 I use a third party business to service all my Leica's. I have considerable distance between my home state and the state he is located in. So the "jumping in the car with non-functioning unit is out". I have yet to buy one "new" Leica camera. Lenses are a different matter. I bought my M 7 and immediately sent it off for service. Nothing wrong, in fact looked new. But being used I wanted shutter time checked, focusing split image, and fresh oil. It came back looking like new, without a single failure. If I were a Leica technician I might be able to offer advice. I'm not. It really takes a technician to have the unit in his/her hands to be able to make a diagnosis and follow with a fix. Link to post Share on other sites More sharing options...
Keith (M) Posted December 6, 2011 Author Share #34 Posted December 6, 2011 Last week I was in email communication with CS at Solms regarding progress with the repairs to my M7 (see post #1). The reply from Frau Frankl (dated 29th Nov) said "Your Leica M7 should be ready for dispatch by next week Wednesday!! Please excuse the delay and any inconvenience caused by it!!" Therefore I was hoping to receive news tomorrow that it had been despatched. 9.30am this morning, a ring of the doorbell and there is a UPS chap with a large cardboard box labelled as having come from Solms - clearly Solms nowadays have added time-travel to their catalogue of skills! The list of work carried out:- adjust battery consumption (how do you 'adjust' battery consumption?) adjust locking mechanism (better, but still not as firm as even my M4, never mind my M9) adjustment of shutter times (?? was not aware of a problem) adjust exposure meter (?? again, not aware of a problem per se but had noticed at times a half to one stop difference between the M7 and my Sekonic L208) adjust rangefinder (only carried out a quick check from the bedroom window but as far as I can tell, the split-image and lens infinity stop now coincide). clean rangefinder (?? was not aware it was dirty) adjustment of all parts (?? what else was left after the above?) clean and end control Quite a list for a mollycoddled 10 month old M7 that has had eight rolls of film put through it. Cost of work if not under warranty would have been €319. Anyway, hopefully the old adage "alls well that ends well" can be applied in this instance. Now, where did I put that roll of HP5+... ? Link to post Share on other sites More sharing options...
andybarton Posted December 6, 2011 Share #35 Posted December 6, 2011 That's a standard list for a return to Solms. Link to post Share on other sites More sharing options...
wizard Posted December 6, 2011 Share #36 Posted December 6, 2011 Really, I would not complain considering all this has been done for free. And Andy is quite correct, whenever they receive a camera for repair, they check everything, and in doing so may find things that the user so far did not notice. This has been standard practice at Leica for decades, I remember my father sending in his IIIf for adjusting shutter times in the Seventies. It did cost far more than he had expected (as far as I remember they replaced the shutter curtains, too), but the camera came back like new and he enjoyed it for another twenty years. Andy Link to post Share on other sites More sharing options...
robert blu Posted December 6, 2011 Share #37 Posted December 6, 2011 Glad to know your camera is back. Now, time to shoot... ciao, robert Link to post Share on other sites More sharing options...
Keith (M) Posted December 6, 2011 Author Share #38 Posted December 6, 2011 That's a standard list for a return to Solms. First time I have sent anything back, so that is good to know. Really, I would not complain considering all this has been done for free.I was not aware I was complaining, I merely observed that the camera was only ten months old at the time of total electronic/electric failure and listed the work as shown on the accompanying letter. However, it would have been interesting to see what exactly was done to rectify the fact that the camera was a totally inert lump. As per my earlier post of today, how do you 'adjust battery consumption'? Presumably one or more components in the electronic circuitry needed replacing. Link to post Share on other sites More sharing options...
peter_n Posted December 6, 2011 Share #39 Posted December 6, 2011 Yes I got a bit of a shock when my (fairly new) M7 came back from Solms too, they seemed to have given it a CLA as well as replaced the part that wasn't working properly. However, it would have been interesting to see what exactly was done to rectify the fact that the camera was a totally inert lump. As per my earlier post of today, how do you 'adjust battery consumption'? Presumably one or more components in the electronic circuitry needed replacing.Nowadays an electronics tech will just yank a module and stick a new one in. No more troubleshooting circuit boards and replacing components. Last time I had a laptop serviced, the tech just replaced the whole motherboard and the machine was back working again... Hopefully your M7 will now give you years of reliable service. Link to post Share on other sites More sharing options...
mikebidwell Posted December 6, 2011 Share #40 Posted December 6, 2011 Last week I was in email communication with CS at Solms regarding progress with the repairs to my M7 (see post #1). The reply from Frau Frankl (dated 29th Nov) said "Your Leica M7 should be ready for dispatch by next week Wednesday!! Please excuse the delay and any inconvenience caused by it!!" Therefore I was hoping to receive news tomorrow that it had been despatched. 9.30am this morning, a ring of the doorbell and there is a UPS chap with a large cardboard box labelled as having come from Solms - clearly Solms nowadays have added time-travel to their catalogue of skills! The list of work carried out:- adjust battery consumption (how do you 'adjust' battery consumption?) adjust locking mechanism (better, but still not as firm as even my M4, never mind my M9) adjustment of shutter times (?? was not aware of a problem) adjust exposure meter (?? again, not aware of a problem per se but had noticed at times a half to one stop difference between the M7 and my Sekonic L208) adjust rangefinder (only carried out a quick check from the bedroom window but as far as I can tell, the split-image and lens infinity stop now coincide). clean rangefinder (?? was not aware it was dirty) adjustment of all parts (?? what else was left after the above?) clean and end control Quite a list for a mollycoddled 10 month old M7 that has had eight rolls of film put through it. Cost of work if not under warranty would have been €319. Anyway, hopefully the old adage "alls well that ends well" can be applied in this instance. Now, where did I put that roll of HP5+... ? Well Keith at least you now have it back and I suppose your next roll of film will tell the tale. As far as the "Cost of work if not under warranty would have been €319" I had exactly the same statement attributed to my M6. The narrative on the delivery paperwork went on to say: Fault not Found We make test pictures to check quality Cleaning and end control Warranty Repair I've just dropped off a 24 ex Fuji for processing so I'm looking forward to seeing the results in the morning. Best wishes Link to post Share on other sites More sharing options...
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