virgilius Posted October 21, 2011 Share #1 Posted October 21, 2011 Advertisement (gone after registration) My new M9 completely went dead after 20 frames only (never had that experience with my Nikons, but okay, it can happen). It is currently being repairded through the dealer by Leica NL. Nevertheless, I also reported my experience directly to Solms (via the owners' area on their site) together with some minor but frustrating issues like unglued leatherette; to date after 4 weeks, no reply whatsoever from Solms (also not after a reminder). Makes you wonder if they care at all? I really don't get it, it makes such a huge difference for your customers if you at least show your concern in a simple email. Fortunately, my D7000 continues to work flawlessly .... P.S. Not sure if Nikon would answer though, but as I said, my Nikons worked and continue to work so far. Link to post Share on other sites More sharing options...
Advertisement Posted October 21, 2011 Posted October 21, 2011 Hi virgilius, Take a look here Disappointed. I'm sure you'll find what you were looking for!
andybarton Posted October 21, 2011 Share #2 Posted October 21, 2011 I would have demanded a replacement, not a repair. Link to post Share on other sites More sharing options...
virgilius Posted October 21, 2011 Author Share #3 Posted October 21, 2011 You're probably right....after all I paid 5.500 euro's for it! Link to post Share on other sites More sharing options...
Double Negative Posted October 21, 2011 Share #4 Posted October 21, 2011 I would have demanded a replacement, not a repair. I'd have to agree. Link to post Share on other sites More sharing options...
andybarton Posted October 21, 2011 Share #5 Posted October 21, 2011 Please do not post third party's email addresses in the forum. Customer Service email addresses are available from Leica's website. A telephone call to them is often the best way to contact them. Link to post Share on other sites More sharing options...
jsrockit Posted October 21, 2011 Share #6 Posted October 21, 2011 My new M9 completely went dead after 20 frames only (never had that experience with my Nikons, but okay, it can happen) You could by 100 cameras by any manufactuer, including Leica, and that wouldn't happen again... 20 frames is just a lemon and they happen to every manufactuer somewhere along the line. Link to post Share on other sites More sharing options...
virgilius Posted October 21, 2011 Author Share #7 Posted October 21, 2011 Advertisement (gone after registration) I accept that, still it's frustrating when it happens. Link to post Share on other sites More sharing options...
StephenPatterson Posted October 21, 2011 Share #8 Posted October 21, 2011 I would have demanded a replacement, not a repair. I agree with Andy. It's not too late to demand a replacement. Contact your dealer and Leica Customer Service and insist on a replacement shipped directly to you. Link to post Share on other sites More sharing options...
jsrockit Posted October 21, 2011 Share #9 Posted October 21, 2011 I accept that, still it's frustrating when it happens. Still not too late to demand a replacement. Link to post Share on other sites More sharing options...
brill64 Posted October 21, 2011 Share #10 Posted October 21, 2011 You're probably right....after all I paid 5.500 euro's for it! we all did. Link to post Share on other sites More sharing options...
FTI Posted October 21, 2011 Share #11 Posted October 21, 2011 That's a bit cold. Has your's broken down after 20 shots? Anyhow, by the mere fact that you've only shot off 20 shots, I think your Leica dealer would easily be able to claim DoA (dead on arrival) and get a refund itseld for the M9. You should talk to them. Repairs can take very long. Good luck. Link to post Share on other sites More sharing options...
digitalpowershot Posted October 21, 2011 Share #12 Posted October 21, 2011 My new M9 completely went dead after 20 frames only (never had that experience with my Nikons, but okay, it can happen). It is currently being repairded through the dealer by Leica NL. Nevertheless, I also reported my experience directly to Solms (via the owners' area on their site) together with some minor but frustrating issues like unglued leatherette; to date after 4 weeks, no reply whatsoever from Solms (also not after a reminder). Makes you wonder if they care at all? I really don't get it, it makes such a huge difference for your customers if you at least show your concern in a simple email. Fortunately, my D7000 continues to work flawlessly .... P.S. Not sure if Nikon would answer though, but as I said, my Nikons worked and continue to work so far. Sorry to hear that, but you should have requested a new one... Link to post Share on other sites More sharing options...
marknorton Posted October 22, 2011 Share #13 Posted October 22, 2011 We each have our own war stories to tell but I have more Nikon gear than Leica gear and no Nikon item has ever failed to deliver what I expect of it. If a Leica fails as quickly as the OP's, the correct course of action is to demand a replacement since M9's are readily available now. True, I didn't with my 50mm Summilux but then those lenses are very difficult to find. Link to post Share on other sites More sharing options...
jaapv Posted October 22, 2011 Share #14 Posted October 22, 2011 Somehow the webmail through the Leica's site is always slow, sometimes replies take weeks. It is far better to use the e-mail addresses provided on the site and even better the telephone numbers. English is spoken ( good to excellently) . Link to post Share on other sites More sharing options...
pleeson Posted October 22, 2011 Share #15 Posted October 22, 2011 My new M9 completely went dead after 20 frames only (never had that experience with my Nikons, but okay, it can happen). It is currently being repairded through the dealer by Leica NL. Nevertheless, I also reported my experience directly to Solms (via the owners' area on their site) together with some minor but frustrating issues like unglued leatherette; to date after 4 weeks, no reply whatsoever from Solms (also not after a reminder). Makes you wonder if they care at all? I really don't get it, it makes such a huge difference for your customers if you at least show your concern in a simple email. Fortunately, my D7000 continues to work flawlessly .... P.S. Not sure if Nikon would answer though, but as I said, my Nikons worked and continue to work so far. Leica service is famously slow; literally months for even simple repairs. Amateurs are put in line after Pros who I think must pay for expedited service. Link to post Share on other sites More sharing options...
andybarton Posted October 22, 2011 Share #16 Posted October 22, 2011 That is not necessarily the case. I had very fast service on my MP earlier this year. There and back in 10 days. Link to post Share on other sites More sharing options...
jtorrents Posted October 22, 2011 Share #17 Posted October 22, 2011 Somehow the webmail through the Leica's site is always slow, sometimes replies take weeks. It is far better to use the e-mail addresses provided on the site and even better the telephone numbers. English is spoken ( good to excellently) . I agree and I would add that spanish is also spoken. Link to post Share on other sites More sharing options...
algrove Posted October 22, 2011 Share #18 Posted October 22, 2011 I had a fairly good email turnaround from Solms even though I sent the email to Leica USA. The reply was not what I expected, but I got one. I had inquired why the MTF graphs in the Owners Manual for the SEM 18mm f3.8 lens on p.72, (item #93226- VII/10/LW/D) where the three graphs in red are identical to my eye (and say f3.8 at the top of each graph). They reference in writing beside the graphs that the 3 graphs represent f3.8, f5,6 and f8.0, but IMHO they don't. The reply (I am paraphrasing) said the curves are almost all the same due to the high quality of this lens. The problem, if they (Leica) had looked closely at the graphs as I asked, all 3 graphs say f3.8 at the top and are exactly identical , NOT almost identical. The tangential and sagittal structures are no different in one graph over another since they say 3.8 at the top of each graph. So they have printed the 3.8 graph 3 times. It is a misprint. To me, a novice at this, it must be a misprint where I simply asked for the correct graphs for f5.6 and f8.0 to be sent to me. Hey, their mistake is not a big deal, but I think they should make it right since I shelled out hard earned cash for this lens. Link to post Share on other sites More sharing options...
Alnitak Posted October 22, 2011 Share #19 Posted October 22, 2011 We each have our own war stories to tell but I have more Nikon gear than Leica gear and no Nikon item has ever failed to deliver what I expect of it. If a Leica fails as quickly as the OP's, the correct course of action is to demand a replacement since M9's are readily available now. True, I didn't with my 50mm Summilux but then those lenses are very difficult to find. I wish I could say the same; I've owned and do own lots of gear from Nikon, Canon, Leica and others. Leica has been about the same as the others--a certain amount of equipment that is off-spec on arrival, or experiences a failure. I've had multiple bad lenses from Nikon and Canon, and had sensors replaced in both Nikon and Canon cameras--and in my M9, where I had one of the faulty sensors that had the cover glass crack. Such is life. Jeff Link to post Share on other sites More sharing options...
virgilius Posted October 22, 2011 Author Share #20 Posted October 22, 2011 Somehow the webmail through the Leica's site is always slow, sometimes replies take weeks. It is far better to use the e-mail addresses provided on the site and even better the telephone numbers. English is spoken ( good to excellently) . I will give 'm a call, see what they say....to be continued. Link to post Share on other sites More sharing options...
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