farnz Posted August 26, 2011 Share #61 Posted August 26, 2011 Advertisement (gone after registration) Jeff, If you don't believe what I've said about why factories need maintenance downtime, which is not limited to just Leica, then I can't help. But I don't view my posts as "jumping to Leica's defence" because most factories do this. Pete. Link to post Share on other sites More sharing options...
Advertisement Posted August 26, 2011 Posted August 26, 2011 Hi farnz, Take a look here Communication with Leica Solms?. I'm sure you'll find what you were looking for!
bill Posted August 26, 2011 Share #62 Posted August 26, 2011 +1 Regards, Bill Link to post Share on other sites More sharing options...
andybarton Posted August 26, 2011 Share #63 Posted August 26, 2011 I wish my industry would shut down all together for a fortnight. I might be able to get away from phone calls and emails on a day off... Link to post Share on other sites More sharing options...
Tietje Posted August 26, 2011 Share #64 Posted August 26, 2011 A mill I worked in Kirkby, Liverpool (UK) was completely stripped apart in such a two week shutdown by army of fitters. Every piece of plant was cleaned and de-coked, the place couldn't have functioned for the other 50 weeks of the year without this kind of maintenance. Link to post Share on other sites More sharing options...
delander † Posted August 26, 2011 Author Share #65 Posted August 26, 2011 Reply to All: Sorry if it came out wrong but I don't think it can be denied that most of the posts were offering reasons as to why Leica did not reply, when in fact all of these reasons turned out to have nothing to do with it. Jeff Link to post Share on other sites More sharing options...
delander † Posted August 26, 2011 Author Share #66 Posted August 26, 2011 I wish my industry would shut down all together for a fortnight. I might be able to get away from phone calls and emails on a day off... Fortunately Andy, I retired from manufacturing industry before the growth of the mobile phone and email allowed constant intrusion into private life. Jeff Link to post Share on other sites More sharing options...
Jeff S Posted August 26, 2011 Share #67 Posted August 26, 2011 Advertisement (gone after registration) ....most of the posts were offering reasons as to why Leica did not reply, when in fact all of these reasons turned out to have nothing to do with it. Depends on your perspective. Many posts, including mine, focused not on why Leica didn't respond, but rather offered an alternative approach to make it easier for you next time. If you look at the glass half empty, then these comments could be viewed as being non-sympathetic regarding your recent experience; but, with glass half full, these are meant to help you. Even the vacation/holiday comments could be viewed as merely a helpful explanation, even though the cause may have been different. Jeff Link to post Share on other sites More sharing options...
IkarusJohn Posted August 26, 2011 Share #68 Posted August 26, 2011 I wish my industry would shut down all together for a fortnight. I might be able to get away from phone calls and emails on a day off... Law firms here used to. We had to take our three week allocation with statutory holidays in Jan. The whole country went to the beach. It's such a shame that this fine tradition has faded. We're all the poorer for it. As a point of comparison for the OP, yesterday MobileMe went down. I mean really went down. In the middle of a busy day, all my email (I use IMAP on MobileMe) vanished. After cursing and clicking a few things, I lost all my email boxes on my iMac as well. After fossicking about, I was asked if I wanted to "chat" with a Genius - unconvinced, I thought, what the hell, and clicked OK. Almost immediately I had Dustin, from God knows where, helping. Finally, he found that MobileMe Mail was actually down, and it was up again in about 10 minutes. For my work, if email is down, I'm pretty much stuffed. Conversely, the world is not going to end for me if I have an issue with my camera gear. I have two M cameras, and half a dozen lenses. Besides, I can always just not take pictures. In general, the last 30 years have made us all over-demanding consumers. We've got so fixated with getting ahead, growth, customer service (I want it, and I want it now), that we've lost touch with what's important. I'm not a Leica fanboy and yes they should respond to an email address they provided, but I am forgiving and tolerant, and I like the other worldly way Leica has got me thinking about my pictures again. If the email doesn't get answered, it's not the crime of the century. Just try another means. Cheers John Link to post Share on other sites More sharing options...
ilhan Posted August 27, 2011 Share #69 Posted August 27, 2011 A week ago my M9 developed a problem. I immediately emailed CS at Leica, to advise them of the problem and asked info on how to send the camera in for repair. To date no answer to this email. And I am not happy about this! But anyway, I phoned Leica UK customer service and they arranged for pick up by UPS, for sending to Germany and I'm waiting now for the courier to arrive as I write this. Now I know it has been sorted, but why cant Leica Germany reply to emails? It is so rude. They seem to reply to Jaap's emails but not to mine, why do I get different (or actually no) service. Jeff I have very good experience with contacting Solms directly. It helps if you mail or call one of the people mentioned in their site or try the cs receptionist mrs. Katja Macpherson. All CS employees are friendly and competent. My very positive experience is based on several maintenance and repair events. The service has a cost but is very good and also a nice experience. Link to post Share on other sites More sharing options...
delander † Posted August 27, 2011 Author Share #70 Posted August 27, 2011 I'm beginning to believe nobody here read my first post. Perhaps I had better add a bit more detail. Within a day of my email to Lecia I sorted the situation by phoning up Leica Client Care UK. So I had already made the personal contact that everyone here is advising. In fact I had done this a week before I posted. Leica UK is now much smaller than it used to be but that said they were very helpful and arranged UPS shipping the same day, Solms offered to do the same when they eventually replied to my email. Jeff Link to post Share on other sites More sharing options...
andybarton Posted August 27, 2011 Share #71 Posted August 27, 2011 Yes, but the advice is about contacting Solms directly. Link to post Share on other sites More sharing options...
lumini Posted August 27, 2011 Share #72 Posted August 27, 2011 While I have little experience of German companies, Leica excepted, I have had extensive experience through work of French, Spanish and Italian businesses. Almost without exception they closed down for August leaving, if I was lucky, a skeleton staff. The entities ranged from car manufacturers and engineering companies to legal firms, insurance companies and the court systems. It's the tradition for those countries to all go on holiday at the same time, in August, and one simply has to accept it if one operates in those countries. While I found it frustrating if I needed something urgent done I came to look forward to it: it was my own 'factory shutdown', so to speak, when I had time to do mundane things unhindered by a mailbox full every morning of urgent emails in various languages. Just my experience, and others may have had a different one. If Germany operates the same way then I am quite impressed that Solms is doing as well as it is. Geoff Link to post Share on other sites More sharing options...
delander † Posted August 27, 2011 Author Share #73 Posted August 27, 2011 Yes, but the advice is about contacting Solms directly. I give up. I followed the Leica recommended routes. What is Leica Client Care UK for if they are just bypassed. Jeff Link to post Share on other sites More sharing options...
Jeff S Posted August 27, 2011 Share #74 Posted August 27, 2011 I give up. I followed the Leica recommended routes. What is Leica Client Care UK for if they are just bypassed. The title of this thread is "communication with Leica Solms," not UK. Why wouldn't you expect comments be about how to better communicate with Leica Solms? You got some good suggestions in that regard. What did you expect, if anything? Jeff Link to post Share on other sites More sharing options...
delander † Posted September 15, 2011 Author Share #75 Posted September 15, 2011 It does happen on all cameras indeed ( have a look at other brand's forums) but CCD seems to be more prone than CMos. If have yet to hear of anybody being charged for this kind of defect. Remapping a sensor is no big deal anyway. Just send it in. Just got my camera back today which I think is pretty good service. As the camera was under warranty there was no charge, but Leica added an interesting note 'The repair cost without guarantee would amount to €319.10' I read this to mean that the appearance of the line of red pixels is treated no differently to any other fault even though it is well documented. Maybe the M10 will have FW which allows mapping out of this defect? Jeff Link to post Share on other sites More sharing options...
jaapv Posted September 15, 2011 Share #76 Posted September 15, 2011 Just a feel-good remark, I guess Link to post Share on other sites More sharing options...
delander † Posted September 15, 2011 Author Share #77 Posted September 15, 2011 I wonder. What do you think should be the guarantee period should be for a sensor defect? Perhaps the M9 FW can be updated to include mapping out of this defect? I've just bought a Pentax 645D :Dwhich has this in the FW. Jeff Link to post Share on other sites More sharing options...
jaapv Posted September 15, 2011 Share #78 Posted September 15, 2011 Yes - that is the new trend - even my wife's Olympus XZ1 has this. Maybe it is not too difficult to do this with CMos. Link to post Share on other sites More sharing options...
delander † Posted September 15, 2011 Author Share #79 Posted September 15, 2011 Japp, The Pentax 645D has a 40Mp Kodak CCD, so it is possible with CCD sensors. Jeff Link to post Share on other sites More sharing options...
jaapv Posted September 15, 2011 Share #80 Posted September 15, 2011 Thanks Maybe on the M10... Link to post Share on other sites More sharing options...
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