pico Posted April 22, 2011 Share #21 Posted April 22, 2011 Advertisement (gone after registration) I'm going thru my local leica subsidiary, who claims the leica service hq are inisisting that those repairs be carried out or they'll not upgrade the dx reader. This is not right. Whatever you guys think, it's my camera, I have the right to the decision. [...] There might be a misunderstanding here. In order to change the DX reader, I'm sure they have to disassemble parts of the camera. A CLA might be necessary after such disruption so that you receive a camera of Leica's legendary quality standards. Link to post Share on other sites More sharing options...
Advertisement Posted April 22, 2011 Posted April 22, 2011 Hi pico, Take a look here Who's Leica's head of sales?. I'm sure you'll find what you were looking for!
earleygallery Posted April 22, 2011 Share #22 Posted April 22, 2011 Have you tried speaking directly to Solms customer service yet as already suggested? Link to post Share on other sites More sharing options...
ho_co Posted April 22, 2011 Share #23 Posted April 22, 2011 You might try contacting Solms directly, not through another party, and asking for a clarification. Call or email them and give them the serial number. They'll be able to explain why the repair is necessary. It may be that the rewind knob assembly must be replaced in order to install the DX reader. Do you have a copy of the estimate? Or has the agency shown it to you? Would you quote it for us, please? Otherwise we have a) you saying that your agency says that c) Leica says something. I'll accept that when you report it in Leica's unmediated words. Link to post Share on other sites More sharing options...
k-hawinkler Posted April 22, 2011 Share #24 Posted April 22, 2011 Please note: It's Easter, a two day event in Germany - at least when I lived there. Easter Sunday + Monday. I suggest calling Tuesday. K-H. Link to post Share on other sites More sharing options...
waileong Posted April 22, 2011 Author Share #25 Posted April 22, 2011 You might try contacting Solms directly, not through another party, and asking for a clarification. Call or email them and give them the serial number. They'll be able to explain why the repair is necessary. It may be that the rewind knob assembly must be replaced in order to install the DX reader. Do you have a copy of the estimate? Or has the agency shown it to you? Would you quote it for us, please? Otherwise we have a) you saying that your agency says that c) Leica says something. I'll accept that when you report it in Leica's unmediated words. As I said, if you want to see all info, please contact me and I'll be happy to provide email trails. Link to post Share on other sites More sharing options...
bill Posted April 23, 2011 Share #26 Posted April 23, 2011 So. Have you contacted Leica directly or not? Regards, Bill Link to post Share on other sites More sharing options...
Xmas Posted April 23, 2011 Share #27 Posted April 23, 2011 Advertisement (gone after registration) Hi It is simple than that if leica want to do more than the reader, and some of it is not free then you pay the money or ask for the camera back as it is. You have asked for a quote (or received one before proceeding) and you dont like it. Leica may be unwilling to just replace a reader, given they provide a warrenty for the camera with the repair, rather then just for the repair. If they do not have a process for doing a repair and just warrenting the repair, then they wont necessarily want to introduce a new process for you. This is true either if they have never considered doing this and it would be merely novel or if they have rejected the idea as impractical already. Before you shipped the camera you should have asked for terms and conditions. I'm surprised you dont have a physical receipt with terms and conditions on it? I'll give you that 1200$ is steep but I've not used Leica since '76, cause of their process... Is the camera not ok without using the Dx reader? Noel Link to post Share on other sites More sharing options...
waileong Posted April 24, 2011 Author Share #28 Posted April 24, 2011 You missed the point. Hi It is simple than that if leica want to do more than the reader, and some of it is not free then you pay the money or ask for the camera back as it is. You have asked for a quote (or received one before proceeding) and you dont like it. Leica may be unwilling to just replace a reader, given they provide a warrenty for the camera with the repair, rather then just for the repair. If they do not have a process for doing a repair and just warrenting the repair, then they wont necessarily want to introduce a new process for you. This is true either if they have never considered doing this and it would be merely novel or if they have rejected the idea as impractical already. Before you shipped the camera you should have asked for terms and conditions. I'm surprised you dont have a physical receipt with terms and conditions on it? I'll give you that 1200$ is steep but I've not used Leica since '76, cause of their process... Is the camera not ok without using the Dx reader? Noel Link to post Share on other sites More sharing options...
bill Posted April 24, 2011 Share #29 Posted April 24, 2011 Have. You. Spoken. To. Solms. Directly? Regards, Bill Link to post Share on other sites More sharing options...
ho_co Posted April 24, 2011 Share #30 Posted April 24, 2011 You missed the point. waileong, I'm missing the point as well, I'm afraid. I can try to interpret what I think Leica said, but it's nested in so many "he said/they said" statements that I'm not sure whether I'm actually hearing what Solms said. When we ask for more information, you say "contact me for more information." Frankly, I'm lost. I'm not denigrating your position: You sent a camera off for a free upgrade, and Leica apparently said, "For us to give you the free upgrade, you need to have $1200 worth of additional work done." I understand your annoyance, but I can understand that the work may be necessary, not in order to charge the customer for his free upgrade, but in able to install the upgraded film cassette reader reliably. In the US, the estimate is sent by post. If the customer rejects the estimate, Leica returns the camera NWD ('no work done'), and the customer pays return shipping charges. I don't know what Solms' procedure is, but it will be similar. So far, and with respect, I'm sorry to say that from my side it seems you're not being communicative with us on the forum. I wish you luck in sorting out the confusion, and I hope you'll update us with the outcome. Link to post Share on other sites More sharing options...
Rona!d Posted April 24, 2011 Share #31 Posted April 24, 2011 Waileong, you are doing right, don't contact the right persons at customer service in Solms directly, this might end in good, quick help, maybe even free of charge. Better riding the BIG WAVE for your money Link to post Share on other sites More sharing options...
NZDavid Posted April 24, 2011 Share #32 Posted April 24, 2011 Do you really need a DX reader? Why not just set the film speed manually, as with previous models? If you are convinced the camera is fine as is and doesn't yet need a CLA, why spend extra? However, it would be interesting to know if there is a standard price for a CLA? Link to post Share on other sites More sharing options...
earleygallery Posted April 25, 2011 Share #33 Posted April 25, 2011 Take no further action for now, I've written to my MP to see if he can assist in some way. I expect a response in writing within 28 days. When I receive the response I will post it here if I think it can help. If I haven't responded within lets say, oh, 40 days, please proceed as before. Link to post Share on other sites More sharing options...
waileong Posted April 26, 2011 Author Share #34 Posted April 26, 2011 Waileong, you are doing right, don't contact the right persons at customer service in Solms directly, this might end in good, quick help, maybe even free of charge. Better riding the BIG WAVE for your money Thanks for your sarcasm. Link to post Share on other sites More sharing options...
waileong Posted April 26, 2011 Author Share #35 Posted April 26, 2011 Take no further action for now, I've written to my MP to see if he can assist in some way. I expect a response in writing within 28 days. When I receive the response I will post it here if I think it can help. If I haven't responded within lets say, oh, 40 days, please proceed as before. Thanks for your sarcasm too. Link to post Share on other sites More sharing options...
waileong Posted April 26, 2011 Author Share #36 Posted April 26, 2011 Thanks I was really only looking for the contact for Leica's head of sales. I am not here for group therapy. I'm not here to complain per se. Nor am I here to ask for people to support my position. I'm not asking for anyone to judge whether I'm right or wrong, or whether Leica is right or wrong. So it's not really appropriate to dish out every detail in public for everyone to weigh in. All I really wanted was the right contact person. For those who are interested to help and/or would like to know details, I'm willing to provide privately. For those who have have offered only sarcasm, I'm not going respond to requests for info. Feel free to think what you wish. I only hope such people get stuck with $1,200 estimates too. waileong, I'm missing the point as well, I'm afraid. I can try to interpret what I think Leica said, but it's nested in so many "he said/they said" statements that I'm not sure whether I'm actually hearing what Solms said. When we ask for more information, you say "contact me for more information." Frankly, I'm lost. I'm not denigrating your position: You sent a camera off for a free upgrade, and Leica apparently said, "For us to give you the free upgrade, you need to have $1200 worth of additional work done." I understand your annoyance, but I can understand that the work may be necessary, not in order to charge the customer for his free upgrade, but in able to install the upgraded film cassette reader reliably. In the US, the estimate is sent by post. If the customer rejects the estimate, Leica returns the camera NWD ('no work done'), and the customer pays return shipping charges. I don't know what Solms' procedure is, but it will be similar. So far, and with respect, I'm sorry to say that from my side it seems you're not being communicative with us on the forum. I wish you luck in sorting out the confusion, and I hope you'll update us with the outcome. Link to post Share on other sites More sharing options...
earleygallery Posted April 26, 2011 Share #37 Posted April 26, 2011 Thanks. I've responded to your points below (in bold) Thanks I was really only looking for the contact for Leica's head of sales. As already advised 'Head of Sales' is not the correct contact, you need to speak to Leica Customer Services, but you seem to wish to ignore this advice. I am not here for group therapy. I'm not here to complain per se. Nor am I here to ask for people to support my position. I'm not asking for anyone to judge whether I'm right or wrong, or whether Leica is right or wrong. Wasn't the impression from your original and follow-up posts. So it's not really appropriate to dish out every detail in public for everyone to weigh in. Well you gave some brief details but not really enough for people here to understand if this is a problem with Leica, a dealer, or a misunderstanding of what has been issued to you. All I really wanted was the right contact person. Leica Customer Service, in Solms, as previously advised. For those who are interested to help and/or would like to know details, I'm willing to provide privately. For those who have have offered only sarcasm, I'm not going respond to requests for info. Feel free to think what you wish. I only hope such people get stuck with $1,200 estimates too. Can't get 'stuck' with an estimate, either accept or reject it. But do speak to Leica Customer Services first to avoid any potential misunderstanding. They can be reached by telephone and will speak English. Link to post Share on other sites More sharing options...
Rotauge Posted April 26, 2011 Share #38 Posted April 26, 2011 Thanks I was really only looking for the contact for Leica's head of sales. Gracious God! The CEO! http://www.l-camera-forum.com/leica-forum/customer-forum/177249-whos-leicas-head-sales.html#post1677766 "Alfred Schopf (53) is since August 2010 the CEO of the Management Board of Leica Camera AG. In this function, he is responsible for the Sales Division, Marketing & Communication, Product Management, Customer Service, Development & Engineering, Manufacturing & Assembling, Supply Chain, Quality Management and for the production site Portugal." Good luck! Klaus Link to post Share on other sites More sharing options...
Xmas Posted April 27, 2011 Share #39 Posted April 27, 2011 You missed the point. I regret to advise I did not. You can indeed approach Leica management, but it wont help, Leica are not customer responsive, or have not been for decades. Good luck though. I've not used them since '77, suggest you missed the point in that. Stops me from buying a M7, M8 or M9. I'm sorry some people have decided to tease you. Noel Link to post Share on other sites More sharing options...
andybarton Posted April 27, 2011 Share #40 Posted April 27, 2011 . You can indeed approach Leica management, but it wont help, Leica are not customer responsive, or have not been for decades. Sorry, but that is complete rot, not to put too fine a point on it. Leica are extremely responsive if you approach the right people in the right way. Link to post Share on other sites More sharing options...
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