AlanG Posted September 17, 2010 Share #41 Posted September 17, 2010 Advertisement (gone after registration) I welcome you to come for business in any French, Italian or Spanish cities in August. You'll get bored very quickly Most shops (many restaurants too) close for 2 to 4 weeks. I work for a large corporation and all our European factories (up to 3000 employees on site) are shut down for 2 weeks in July or August. So everybody goes on vacation except those poor guys from repair. Come on ... who's going to want to work there ? Will they have crying fits if they have to go on vacation earlier or later than the others? Obviously, this is an insurmountable problem. If the restaurants are closed, where do the vacationers eat? I guess the hospitals, telephones, newspapers, hotels, television stations, air, bus, and rail service, food stores also close. Besides what do French, Italian, or Spanish cities have to do with this? Aren't Leica's repair and customer service departments still in Germany? Link to post Share on other sites More sharing options...
Advertisement Posted September 17, 2010 Posted September 17, 2010 Hi AlanG, Take a look here Shutter blades jammed. I'm sure you'll find what you were looking for!
yanidel Posted September 17, 2010 Author Share #42 Posted September 17, 2010 Will they have crying fits if they have to go on vacation earlier or later than the others? Obviously, this is an insurmountable problem. If the restaurants are closed, where do the vacationers eat? I guess the hospitals, telephones, newspapers, hotels, television stations, air, bus, and rail service, food stores also close. Besides what do French, Italian, or Spanish cities have to do with this? Aren't Leica's repair and customer service departments still in Germany? The list of business you listed are all services right ? Leica is manufacturing. Germany is the same but more spread out between July and August so you won't get that fanthom cities atmosphere. Still many businesses are close. Anyway this has turned to arguing for the sake of arguing and out of the original subject. Let's say I agree that we disagree Link to post Share on other sites More sharing options...
jaapv Posted September 17, 2010 Share #43 Posted September 17, 2010 I thought the typical German worker gets more than 2 weeks for vacation. (35 days paid vacation per year is what I've heard.) So if they only close the "shop" for 2 weeks a year, they still have to stagger vacations. (Unless Leica's workers are atypical.) Paid Vacation Around the World — Infoplease.com Legally 20 working days minimum (on basis of a 5 day week). But - Germany has - depending on the region- 15 official free days. Most of them religious. And there may be a higher number agreed between the trade unions and employers. Link to post Share on other sites More sharing options...
SJP Posted September 17, 2010 Share #44 Posted September 17, 2010 When I was working in industry R&D we had 48 days holiday/year on top of the various Easter, Christmas, new year, ascension, queens birthday, liberation day etc. so 2 weeks summer holiday for one and all at Leica is rather frugal by those standards. Link to post Share on other sites More sharing options...
AlanG Posted September 17, 2010 Share #45 Posted September 17, 2010 The list of business you listed are all services right ? Leica is manufacturing.Germany is the same but more spread out between July and August so you won't get that fanthom cities atmosphere. Still many businesses are close. Anyway this has turned to arguing for the sake of arguing and out of the original subject. Let's say I agree that we disagree I'll agree to disagree, but about what? If Leica wanted to keep some employees there, they could, but for whatever reason they choose not to. I think repair is a service. They can close the manufacturing for two weeks with little impact on end users, but closing repairs can have an impact. It isn't as if there is a requirement that everyone take off at precisely the same time once a year and then stagger the vacations the rest of the time. Here's the tie in to the original post and other service issues... 1. The part isn't available, it will take a while. 2. We're on vacation and will look at it in a couple of weeks and then it will take 6 weeks (total or additional?) 3. We're really backed up as we just returned from vacation. So it will take a while to get to. 4. Traditional German efficiency. 5. My dog ate my homework. As for manufacturing, the cost of the equipment and the plants has some companies running three shifts a day 24/7 when they have the work. There are a lot of people in the US who would be glad to come over and help out during those vacation breaks and they would be overjoyed to get 20-35 days of paid vacation any time of the year. Link to post Share on other sites More sharing options...
coup de foudre Posted September 17, 2010 Share #46 Posted September 17, 2010 I'll agree to disagree, but about what? If Leica wanted to keep some employees there, they could, but for whatever reason they choose not to. I think repair is a service. They can close the manufacturing for two weeks with little impact on end users, but closing repairs can have an impact. It isn't as if there is a requirement that everyone take off at precisely the same time once a year and then stagger the vacations the rest of the time. your continuing to argue for argument sake is fairly absurd. besides, do you know for a fact that Solms completely shuts its service down? i believe i was in contact with someone during their holiday (above and beyond excellent customer service, i must add) and got the impression that there was some staggering. as for impact on the end user, if it is a matter of life and death that you must have a camera sometime during the period of service, many stores (or even Solms) will loan you a camera so that you are never without. many of the stores, as a matter of fact, will offer to loan you a camera even if it isn't matter of life and death if that is your only body. that's the way they operate here in europe... must be all the holiday time that is addling their brain Link to post Share on other sites More sharing options...
yanidel Posted September 17, 2010 Author Share #47 Posted September 17, 2010 Advertisement (gone after registration) As for manufacturing, the cost of the equipment and the plants has some companies running three shifts a day 24/7 when they have the work. There are a lot of people in the US who would be glad to come over and help out during those vacation breaks and they would be overjoyed to get 20-35 days of paid vacation any time of the year. Here I agree, let's ask Leica to hire some of those Wall Street unemployed traders that brought the world economy down. I am sure they would be trained in 20 days and skilled enough to repair my M9. Maybe at least skilled enough to make me believe it is repaired and charge me a commission for it. Link to post Share on other sites More sharing options...
jaapv Posted September 17, 2010 Share #48 Posted September 17, 2010 May I remind everybody that the part missing which causes the delays is the sensor - which is made by Kodak, an ummm....USA company with American lack of holidays... Link to post Share on other sites More sharing options...
yanidel Posted September 17, 2010 Author Share #49 Posted September 17, 2010 May I remind everybody that the part missing which causes the delays is the sensor - which is made by Kodak, an ummm....USA company with American lack of holidays... even when running on 3 shifts and no social welfare ?? Link to post Share on other sites More sharing options...
coup de foudre Posted September 17, 2010 Share #50 Posted September 17, 2010 May I remind everybody that the part missing which causes the delays is the sensor - which is made by Kodak, an ummm....USA company with American lack of holidays... Link to post Share on other sites More sharing options...
Johnny_Johnson Posted September 17, 2010 Share #51 Posted September 17, 2010 May I remind everybody that the part missing which causes the delays is the sensor - which is made by Kodak, an ummm....USA company with American lack of holidays... Hey Jaap, read the title - I believe it's a jammed shutter, not a sensor problem. And the problem was everyone at Leica being on a two week holiday, not missing parts. But, with all the M9 problems that are being discussed I guess it is hard to remember which one is being defended. :-) Later, Johnny Link to post Share on other sites More sharing options...
jaapv Posted September 17, 2010 Share #52 Posted September 17, 2010 Ok - Copal. I don't know about Japanese holidays... Link to post Share on other sites More sharing options...
marknorton Posted September 17, 2010 Share #53 Posted September 17, 2010 It's difficult to imagine that a shortage of parts is the reason for a delay unless M9 production has ground to a halt for the same reason. The plant in Oskar Barnack Strasse and the customer service place in Solmser Gewerbepark are within spitting distance of each other, oh, alright, a mile or so. Don't forget too that Photokina is coming up and it's all English-speaking hands-on-deck for that. Link to post Share on other sites More sharing options...
hoppyman Posted September 18, 2010 Share #54 Posted September 18, 2010 This whole thread started when Yanidel told us about his shutter problem and his dealer told him that Solms does not take any repairs for the next two weeks, and then it is an estimated 6 weeks repair time. So of course he was concerned if there would be that much delay. What happened then was that Yanidel contacted Solms Customer Service directly as suggested here. He then let us know that the outcome was only one week in repair and one week of shipping back and forth. That is a great result. There was no problem with Solms repairs being delayed by a parts shortage or shut down for two weeks or six week delays as far as I can read. Link to post Share on other sites More sharing options...
AlanG Posted September 18, 2010 Share #55 Posted September 18, 2010 your continuing to argue for argument sake is fairly absurd. besides, do you know for a fact that Solms completely shuts its service down? i believe i was in contact with someone during their holiday (above and beyond excellent customer service, i must add) and got the impression that there was some staggering. I have no idea what Leica does or does not do. Others posted that a two week closure was standard practice in Europe and then another poster was criticized for not understanding how much more "civilized" Europe was. I said that there would be no logical reason that I could think of to close simply to give all the employees vacation at the same time... as typical German employees get much more than two weeks of vacation anyway. Thus there must already be a staggered vacation system in place. Link to post Share on other sites More sharing options...
vanhulsenbeek Posted September 18, 2010 Share #56 Posted September 18, 2010 ...... I said that there would be no logical reason that I could think of to close simply to give all the employees vacation at the same time... as typical German employees get much more than two weeks of vacation anyway. Thus there must already be a staggered vacation system in place. You are right and most probably is such system. But do realize that in July and August schools have their -long -summer holidays and parents want to take advantage of that. That is why some companies, certainly those that works in shifts, close down for two weeks or so, because there are just not enough workers available to populate the shifts. As in this threads case the parts come from outside Europe, the equation gets into so many variables that our comments on vacation are as valid as snowflakes in a wet European winter Link to post Share on other sites More sharing options...
jaapv Posted September 18, 2010 Share #57 Posted September 18, 2010 It's difficult to imagine that a shortage of parts is the reason for a delay unless M9 production has ground to a halt for the same reason. The plant in Oskar Barnack Strasse and the customer service place in Solmser Gewerbepark are within spitting distance of each other, oh, alright, a mile or so. Don't forget too that Photokina is coming up and it's all English-speaking hands-on-deck for that.Strange thing is - they don't have sensors, but plenty of new M9s to supply as loaners. I have a feeling we will see something at the Photokina.... Link to post Share on other sites More sharing options...
hoppyman Posted September 18, 2010 Share #58 Posted September 18, 2010 Was I the only person who read post #22 from Yanidel? He contacted CS at Solms, his camera was repaired in one week and there was no delay nor parts shortage for him. Link to post Share on other sites More sharing options...
Neopan Posted September 19, 2010 Share #59 Posted September 19, 2010 While I was walking in Ashdown Forest my M9, bought on 09.07.2010, reported "Attention Shutter Fault". I have tried a new battery and reset. There is no noise, but when I try to take a picture "Attention Shutter Fault" appears on the LCD. The last image I took was my 4228th shot, and the image looks good. Luckily I had my trusty M6TTL as a backup, but I am extremely disappointed. On Monday I will ring the number on the Leica UK website. Christian Link to post Share on other sites More sharing options...
Neopan Posted September 19, 2010 Share #60 Posted September 19, 2010 Link to post Share on other sites More sharing options...
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