erl Posted June 25, 2010 Share #221 Posted June 25, 2010 Advertisement (gone after registration) That pretty much mirrors my experiences, in that all paperwork is sourced from one's own agent/supplier, not Solms, unless of course you send your gear direct to Solms. Link to post Share on other sites More sharing options...
Advertisement Posted June 25, 2010 Posted June 25, 2010 Hi erl, Take a look here Faulty M9 Returned... This is my letter to Leica. I'm sure you'll find what you were looking for!
vanhulsenbeek Posted June 25, 2010 Share #222 Posted June 25, 2010 That pretty much mirrors my experiences, in that all paperwork is sourced from one's own agent/supplier, not Solms, unless of course you send your gear direct to Solms. Different for me: my dealer send my M9 plus 2 lenses for focus adjustment to Solms. Got everything back with lots of paperwork from both dealer and Solms. The good news: the adjustment was free because the camera was within warranty, but nevertheless Solms mentioned the price ex-warranty: 300+ EUR Link to post Share on other sites More sharing options...
psmith2383 Posted July 2, 2010 Share #223 Posted July 2, 2010 I hesitate to respond to those who were upset with Snapper's story about his two unpleasant experiences using the M9. I usually don't express myself very often on this site for fear of offending those who feel it is their duty to defend Leica from negative publicity. I welcome Snapper's chronicle of his experiences. His letter was clear and he included lots of information. I thought he had a good case and presented his experience without ranting or cursing. He also made sure we understood he has had ample experience with Leica equipment and, up to his experience with the M9, has been quite pleased with Leica in general. Such reasoned discourse is, I believe, always welcome on this site. Note the very good questions that many of our members asked, also the comments of other members on their own experience with the M9, pro or con. I want to hear all of this since I'm buy one and need to hear all sides, not just from those who presume to defend the sacred icon from blasphemy. Let us try to be more welcoming of all points of view, even if it does not reflect our own experience. I want this forum to be a place where people are respected and encouraged to express their opinions. Phil Link to post Share on other sites More sharing options...
pico Posted July 2, 2010 Share #224 Posted July 2, 2010 Obviously, you are free to do as you wish, but please don't judge their quality. Have you EVER seen an M camera? And then, what focusing issues are you referring to? The topic concerns the M9. I have six Leica M cameras. None are the digital models. They all focus perfectly, and have for over forty years. Link to post Share on other sites More sharing options...
msk2193 Posted July 3, 2010 Share #225 Posted July 3, 2010 I hesitate to respond to those who were upset with Snapper's story about his two unpleasant experiences using the M9. I usually don't express myself very often on this site for fear of offending those who feel it is their duty to defend Leica from negative publicity. I welcome Snapper's chronicle of his experiences. His letter was clear and he included lots of information. I thought he had a good case and presented his experience without ranting or cursing. He also made sure we understood he has had ample experience with Leica equipment and, up to his experience with the M9, has been quite pleased with Leica in general. Such reasoned discourse is, I believe, always welcome on this site. Note the very good questions that many of our members asked, also the comments of other members on their own experience with the M9, pro or con. I want to hear all of this since I'm buy one and need to hear all sides, not just from those who presume to defend the sacred icon from blasphemy. Let us try to be more welcoming of all points of view, even if it does not reflect our own experience. I want this forum to be a place where people are respected and encouraged to express their opinions. Phil TWO THUMBS UP Link to post Share on other sites More sharing options...
schnapshot Posted July 3, 2010 Share #226 Posted July 3, 2010 I hesitate to respond to those who were upset with Snapper's story about his two unpleasant experiences using the M9. I usually don't express myself very often on this site for fear of offending those who feel it is their duty to defend Leica from negative publicity. I welcome Snapper's chronicle of his experiences. His letter was clear and he included lots of information. I thought he had a good case and presented his experience without ranting or cursing. He also made sure we understood he has had ample experience with Leica equipment and, up to his experience with the M9, has been quite pleased with Leica in general. Such reasoned discourse is, I believe, always welcome on this site. Note the very good questions that many of our members asked, also the comments of other members on their own experience with the M9, pro or con. I want to hear all of this since I'm buy one and need to hear all sides, not just from those who presume to defend the sacred icon from blasphemy. Let us try to be more welcoming of all points of view, even if it does not reflect our own experience. I want this forum to be a place where people are respected and encouraged to express their opinions. Phil +++ I agree 100% Link to post Share on other sites More sharing options...
Rick Posted July 4, 2010 Share #227 Posted July 4, 2010 Advertisement (gone after registration) Hold hands singing Kumbaya... Link to post Share on other sites More sharing options...
AlanJW Posted July 4, 2010 Share #228 Posted July 4, 2010 Hold hands singing Kumbaya... I dont quite understand. What is your point? That it is better when we beat up on each other? Link to post Share on other sites More sharing options...
Snapper UK Posted July 4, 2010 Author Share #229 Posted July 4, 2010 Just got back from abroad yesterday. Have checked the paper work and there is absolutely nothing on there about what was done to repair the camera. I also confirm, as I was not 100% sure before, all the paper work returned with the camera was generated in MK not Solms... so unfortunately I can not shed any light on what the diagnosis was or the steps taken. I can however confirm that my M9 is working very well and I have not had any problems at all and I am happy with it. I haven't given it a particularly rigorous workout yet, but I have an assignment next weekend which will be a proper test.... looking forward to that. Link to post Share on other sites More sharing options...
erl Posted July 5, 2010 Share #230 Posted July 5, 2010 Exactly my experiences in the past (reiterated further above). I suspect it may be a Leica policy to not declare what they 'do' but to just ensure the problem is fixed and declare the equipment serviceable. Local dealers then put their own spin on the paperwork. Link to post Share on other sites More sharing options...
tashley Posted July 5, 2010 Share #231 Posted July 5, 2010 Just got back from abroad yesterday. Have checked the paper work and there is absolutely nothing on there about what was done to repair the camera. I also confirm, as I was not 100% sure before, all the paper work returned with the camera was generated in MK not Solms... so unfortunately I can not shed any light on what the diagnosis was or the steps taken.I can however confirm that my M9 is working very well and I have not had any problems at all and I am happy with it. I haven't given it a particularly rigorous workout yet, but I have an assignment next weekend which will be a proper test.... looking forward to that. I've avoided this thread for ages because it's just sooo long but having read the first and last pages, I get the gist and I'm sorry for you that you've had a hassle. I've been shooting with digital M's since they were invented and it has sometimes been frustrating but in the end, I'm still here, as it were: the results are always too good for me to sustain a hissy fit for long, none of them have yet let me down in a critical situation, and when in Lisbon earlier this year mine fell from head height onto a stone floor and became, err, mis-calibrated let's say, I was profoundly grateful for the Passport scheme, which meant my camera got fixed well and for free. I shoot also with a Canon 5DII and a Phase P65+ system along with various smaller cameras and in the end, there's probably a slightly less sure sense with the Leica that it it will always work reliably so I always make sure that if things are important, I have another camera with me. But then I do that whatever camera I use! In the final analysis, Leica doesn't have the economies of scale to turn out perfect units endlessly, and the very quirky nature of the M's design and build requires more precision than it takes to build, let's say a 5DII. On balance, they have it as right as they can (though their customer service is sometimes a little opaque!) and I am profoundly grateful to be able to purchase and use something this small, this good and to use glass this totally wonderful! I hope the future is more shoot and less sh*t for you! Best wishes Tim Link to post Share on other sites More sharing options...
Guest mc_k Posted July 5, 2010 Share #232 Posted July 5, 2010 thanks for the update Link to post Share on other sites More sharing options...
georgio Posted July 5, 2010 Share #233 Posted July 5, 2010 I really hope this is the end of the story and that you will surprise us now with splendid photography. Georgio Link to post Share on other sites More sharing options...
Shade Posted July 8, 2010 Share #234 Posted July 8, 2010 Sorry about the bad egg you're having my friend, I hope you and Leica can sort things out and get back on your shooting spree again. But luckily I didn't have those problems - BUT - I did have a sensor processing board problem. I guess Leica is trying to do things faster, but they may have glitched every now and then. Afterall, they are hand assembled and such - so human error should've applied in making the products... Link to post Share on other sites More sharing options...
HugoNissa Posted July 27, 2010 Share #235 Posted July 27, 2010 First of all, a big hello to everybody as this is my 1st post on this forum. I wish I could start with a more positive message, but as I am now left without camera I have some extra time to report my issue, which is quite similar than the one you have been discussing here. After 2 months on a waiting list, I went to pick up my brand new M9 in London yesterday, with a part exchange of my M8.2 Needless to say, I was excited like a kid on Christmas morning and couldn't wait to be back home to shoot with my new toy. Unfortunately, once I put everything in place and switched on the camera, the display indicated that no SD card was inserted, even though it was there (Sandisk Extreme III 4GB). I then tried with 2 different cards, with no more success. I took it to the store this morning, where they confirmed that the camera was indeed faulty. To their credit, they have been very helpful in sourcing a new replacement straight away, and which should arrive in 2 days. Even though I am very happy with how my Leica retailer handled the issue, I can't help to feel a little disapointed with the quality control at Leica's factory who couldn't spot the issue (don't they actually test each camera ?). I hope I will be luckier with my new M9. Those 2 days are going to seem very long ! Link to post Share on other sites More sharing options...
erl Posted July 27, 2010 Share #236 Posted July 27, 2010 Hugo, welcome to the Forum, and commiserations for your present unfortunate experience, which I think most of us can sympathize. Consider the facts for a moment instead of the emotions, very difficult of course. Leica cameras are only a tool, made by people. All that means they are fallible, just like any other tool. The beauty of Leicas is, when they are working they are fabulous. A neighbour of mine owned a Rolls Royce. The reason we original spoke to each other was because I saw his roller being towed! Yes it had broken down. But it is still a fabulous car, if you like that sort of vehicle. Now bear in mind that the fault with your M9 may still be the SD card. Your dealer is not infallible either and may have missed the obvious smart move to format the card in the camera first. Again, the camera could be faulty. Bottom line is, you will get a good camera back, one way or another. What you have lost is the first moment joy with a new toy. Yeah! sometimes life stinks, but the smell blows away with the next breeze. The wait for joy will be rewarded. Link to post Share on other sites More sharing options...
chris_tribble Posted July 27, 2010 Share #237 Posted July 27, 2010 Hugo - interested to know which dealer you used. Erl's point about fallibility is spot on. In these days where you need computer expertise as well as a knowledge of photographic aesthetics and camera / lens technology, my experience is that a lot of people working at the retail end are seriously out of their depths. Out of interest. 1/ did you use a new card or one that had been used on another camera? 2/ If an old card, did you try to format the card in-camera? If no - it might have worked 3/ If it was a new card - same question. If the M failed to format a new un-locked, recommended SD card, then indeed it might have been faulty. If you didn't get this far, you'll never know As things stand, there's a good chance that there's nothing wrong with the M9, and plenty wrong with the card... Link to post Share on other sites More sharing options...
HugoNissa Posted July 27, 2010 Share #238 Posted July 27, 2010 Well, overall, between the shop and myself we have used 5 SD cards, used and new. I tried first with the one I used in my M8.2 and always worked flawlessly. It has never been possible to format any of those as the card is not detected, and the format option is not accessible on the M9 menu. I also tried a card formated on another M9, and so many different configurations it would be very unlikely if it doesn't come from the camera itself. It's not the end of the world of course, and if it's the worst thing that happens to me this year I'd consider myself a happy chap ! I've been drooling over my friend's M9 for the last 3 months and he can't speak highly enough of his. My M8.2 also never had any issue so I won't bash Leica after my first bad experience. It's just a little frustrating, but after all I'd rather have an issue straight away, than in the middle of an important shoot. I guess I am mainly surprised because I thought Leica tested their cameras thoroughly before shipping them to the retailers, and it doesn't seem like this one saw an SD card ever... @Chris : the shop is Red Dot Cameras near Barbican. It's been recommended to me by a couple of friends, who cannot speak highly enough of Ivor, the owner. So far he seems to live up to his reputation Link to post Share on other sites More sharing options...
erl Posted July 27, 2010 Share #239 Posted July 27, 2010 Hugo, your observations may well be right, but one thing I can assure of and that is the M8 and M9 format cards differently and cannot read images from each other. That may or may not be an explanation but from what you say, there is more to it. So, patience be with you. Link to post Share on other sites More sharing options...
HugoNissa Posted July 27, 2010 Share #240 Posted July 27, 2010 ...one thing I can assure of and that is the M8 and M9 format cards differently and cannot read images from each other. That may or may not be an explanation but from what you say, there is more to it. I also said that I tried a card formated on another M9 but for the same result. Besides how can you format a card in a camera that doesn't detect the card, and therefore does not allow you to select the format option on the menu ? I am indeed patient, but also curious Link to post Share on other sites More sharing options...
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