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Faulty M9 Returned... This is my letter to Leica


Snapper UK

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Indeed - as we can all see, it's just one big happy family, and divergent opinion on the camera is encouraged and applauded.

 

You don't get it do you? Intelligent, mature, considered opinion is what is lacking.

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You don't get it do you? Intelligent, mature, considered opinion is what is lacking.

 

What I "don't get" is the aggression.

 

The OP may have been guilty of bad manners in posting his grievance here before waiting for Leica's response, but as far as I'm concerned, that's a matter for him. I didn't really think anything other than the thread title was particularly inflammatory or overblown.

 

Like it or not, the internet gives people the chance to blow off steam about faulty products or poor service. I'm not saying that's necessarily the case here - I don't know - but I certainly don't like the way a vocal minority on this forum always endeavor to drown any bad news in mild ridicule or outright bullying.

 

As for Leica not having the ability to answer back - well with their advertising budget, blogs, magazines, PR-events, website, YouTube videos and articulate range of dealers, I think they can look after themselves just fine. They don't really need the usual suspects on the forum being their policemen.

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I'm finding it very boring at the moment. The same old questions coming up time after time, "what lens/strap/bag should I buy", "why doesn't the M do this or that", "what Leica need to do to save themselves from doom". Yada, yada,yada.

 

+28

 

Maybe I've been around too long and need to find something else for a while.

 

Maybe it's time for the Spring 2010 Leica M9 Competition "The Most Beautiful Girl in the World"

 

That would seem a good combination of spring, playing with M9 and beautiful girls at the same time.

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Plasticman, let me get this straight. It is ok to sign up for the forum and "blow off steam" for a faulty product, but it is not ok for others to ask the forum to wait and hear the other side? And, you think that to ask this is bullying and considered ridicule and as such these person's should wear your mantle of forum policeman.

 

You know, to be fair, I read this and thought that I'd be pretty frustrated if this happened to me. But, we've seen almost this exact same post started exactly this way about the shutter. Here we go again, a post before Leica even has a chance to respond. So, I know where people are coming from when they post that it needs to have a little more "dimension" (response of and by Leica). And, I get why people are a little put off by such a public display of a one sided post.

 

As for the reality of this post, he is claiming that the M9 "is faulty and too unreliable to be used as a professional camera". Read the last few sentences of his post where he demands a new replacement camera. If, he really believes the camera is too unreliable for his work, like he passionately states in his letter, then why isn't he asking for his money back? Because, he knows it is a great camera, he just wants to roll around on the forum floor and throw a little tantrum to help himself get his way with Leica. Problem is, certain people saw through his immature and transparent post, didn't want to play along or be part of his antics, and called him on it!

 

Edit: And, the obvious part is that he didn't even need to do it this way because, from what we are reading Leica is resolving these problems with the M9 in one week. So, don't you have to wonder about the motivation of the whole OP?

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As for the reality of this post, he is claiming that the M9 "is faulty and too unreliable to be used as a professional camera". Read the last few sentences of his post where he demands a new replacement camera. If, he really believes the camera is too unreliable for his work, like he passionately states in his letter, then why isn't he asking for his money back?

 

Rick - I also thought that was strange and considered commenting on it myself. I'm not defending the OP - he can stick up for himself if he wants to - nor am I saying that all the grumbling is justified. What I believe is that if you have that sort of criticism then just ask the OP.

 

What I don't like is that there almost always comes a tsunami wave of personal attacks and/or a low-level of belittling 'noise' - so that whatever issue started-out being discussed disappears under the torrent.

 

Now I'm being part of that process myself - what was the first post about again?

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I think a PRAT smiley would also come in useful of recent times on the forum. :rolleyes:

 

Oh come on. Asking people to behave with courtesy and allow each other a fair hearing without personal abuse is too much for you?

 

I'm off.

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time for a smiley, couldn't find a yawn smiley yet

Welcome, dear visitor! As registered member you'd see an image here…

Simply register for free here – We are always happy to welcome new members!

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thanks, a new addition

Welcome, dear visitor! As registered member you'd see an image here…

Simply register for free here – We are always happy to welcome new members!

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Rick--do you have a link to this resolution? Sorry--I've been missing a lot of the forum lately :)

 

Sorry, I wasn't clear. I understand you are asking about a resolution from Leica specifically about the card problem. I was speaking generally about reports that Leica service is returning M9's in about a week, for any problem. I didn't mean to imply that they have a resolution to this specific problem.

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I am pretty surprised by the tone of a lot of the replies to my original post. Thanks to everyone who has expounded on my motivation for posting the letter to Leica. I really hadn't given it any where near as much thought as I am being credited with. Really the only reason for my posting it was that I had originally raised my issue of the "Attention No SD Card" warning I was getting on this very forum back in December, (two months after I signed up). I thought that there might be some genuine interest in my problem.

 

I really do believe that the M9 is a great camera, just not the one I've got. As I mentioned before I enjoy using it and have made some great work with it. My experience and post should not diminish anyone else's experience and I apologise if it has. Please keep you toys in your prams and stop taking my disappointment with a product you didn't actually make so personally.

 

My first sentence was "I am very disappointed with my M9 and am returning it because it is faulty and too unreliable to be used as a professional camera". This refers to my M9, not any else's. Sorry if that was not clear enough. I would dearly love to create a relationship to my M9 similar to the one I have had with my M6s, MPs and even M8. Unfortunately my camera is not reliable enough. It don't believe all M9s are like mine, which is why I want a replacement. I don't see my SD Card problem as a design flaw, just a fault.

 

When is a good time to send away a camera that does take great pictures 90% of the time? For ages I thought that a firmware update would sort it, when it didn't I was just too busy to not have the camera to hand.

 

It has taken me 6 Months to send the camera back because of the intermittent nature of the problem. If it stopped working completely it would have been back the next day. Most days I wouldn't have a problem with any SD Cards, some days I would have problems with many. I think of the 14 SD cards I have only two or three have never given me any problems. Because I can not consistently replicate the error I am not sure whether it is specific cards or not. Certainly some cards definitely perform worse than others the 8GB Lexar are NEVER recognised.

 

It is this uncertainty that is the very heart of my problem. It is a question of reliability. If I had looked at the screen sooner I would not have lost as many images, certainly. Checking the screen after every frame or sequence is a work around, but completely unsatisfactory.

 

The key issue that has been lost beneath the bleating fatwas of the Leica Taliban is that the camera allowed me to continue shooting despite displaying the "Attention No SD Card" warning. This is a serious issue that, potentially affects every user. My camera has persistent problems with SD Cards, but it is not unimaginable that any other user could have a freak occurrence of a similar nature and continue shooting unaware that the SD Card is not recognised.

 

Zlatkob- I have had problems with this exact card type.

 

Scott Kirkpatrick- No, I am pretty sure I didn't have the red light on shutter depression when it was off.

 

Thank you to everyone for making this forum such a pleasure to be a part of...

 

Sam Faulkner, Photographer

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The key issue that has been lost [....] is that the camera allowed me to continue shooting despite displaying the "Attention No SD Card" warning. This is a serious issue that, potentially affects every user. My camera has persistent problems with SD Cards, but it is not unimaginable that any other user could have a freak occurrence of a similar nature and continue shooting unaware that the SD Card is not recognised.

It was not quite snowed under. Alan picked it up and I agreed it was an important issue. Posts # 22 and # 23. In fact, I was extremely surprised when I found out it was possible to release the camera without any SD card in the slot at all. It should have been included in Chris' firmware wishlist, but in fact I forgot to introduce it, and so did everybody else, I guess. I still believe your problem may well be a simple mechanical error in the SD card contacts. I am keen to know Leica's diagnosis. Btw. respectful admiration for your " Aid Agencies" portefolio, a subject close to my heart. Not that the rest of your website isn't more than a pleasure to look at. (I hope I counted my negatives correctly to get a positive:()

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<snip> I think of the 14 SD cards I have only two or three have never given me any problems. <snip>
Do you use these card in multiple camera's? Or is it all for a single M9? In the former case the explanation is that the M8/9 does not like mixed contacts. Only use cards on one camera (type) - swapping around has some obvious disadvantages.
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