bad robot Posted May 28, 2010 Share #1 Posted May 28, 2010 Advertisement (gone after registration) I had cause to use my Leica Passport. I had dropped my new Leica onto a very hard surface, within 30 minuets of purchase. It dented the top corner and prevented the flash from popping up. Although it still appeared to work. I took a few pictures they seemed ok, but not as sharp as I had hoped. I sent it back to Leica for repair, Anyway, after a month it has finally been returned. According to the documentation, as well as replacing the top, and flash unit they also replaced the lens. The X1 is as good as new. I am impressed! I guess this goes some way to explaining the high price. Link to post Share on other sites More sharing options...
Advertisement Posted May 28, 2010 Posted May 28, 2010 Hi bad robot, Take a look here Passport. I'm sure you'll find what you were looking for!
h00ligan Posted May 28, 2010 Share #2 Posted May 28, 2010 I'm not familiar with passport - does it cover accidental damage? I didn't think it still applied, at least in the US? Glad to hear you got everything sorted! Link to post Share on other sites More sharing options...
bad robot Posted May 28, 2010 Author Share #3 Posted May 28, 2010 In the UK the X1 comes with one years accidental damage through the passport. I don't know how this applies in other countries. I forgot to mention following the repair the two dials for speed and aperture adjustment on the top plate actually appear a bit firmer in operation, they now have a much more pronounced "click". Has Leica modified their design following much criticism from the many discussion boards? Link to post Share on other sites More sharing options...
h00ligan Posted May 28, 2010 Share #4 Posted May 28, 2010 Actually, I have what is presumably a recently produced x1 and was wondering why everyone complained so much about the dials..they lock in and work for third steps..clicking seems fine..my battery door, whilst not perfect, is not as bad as some photos I've seen...or maybe the photos are close ups so the accentuate the issue. Either way, neither is a deal breaker for me...I do live in a very hot desert (97f already today) and if there's still a skin peeling ailment, i think I'll see it. Thanks for the info on passport...I don't think we get that here :/ can any us x1 owners clarify? Link to post Share on other sites More sharing options...
jaapv Posted May 28, 2010 Share #5 Posted May 28, 2010 United Kingdom bought cameras only. Actually Leica Solms bills Leica UK for Passport repairs. Link to post Share on other sites More sharing options...
h00ligan Posted May 29, 2010 Share #6 Posted May 29, 2010 Thx for the clarification jaap..I wonder if it is consumer advocacy forcing it... Link to post Share on other sites More sharing options...
Guest Chris M Posted May 29, 2010 Share #7 Posted May 29, 2010 Advertisement (gone after registration) United Kingdom bought cameras only. Actually Leica Solms bills Leica UK for Passport repairs. Jaap, what does that mean for us in the most powerful country in the world? LOL what do we get? throw me downs, LOL:) I believe we get a year parts and labor, but correct me if I'm wrong. I'll call NJ. on Tuesday and see what they say?? Hmm:rolleyes: chris m. Link to post Share on other sites More sharing options...
h00ligan Posted May 29, 2010 Share #8 Posted May 29, 2010 I must have missed an edit or something. Link to post Share on other sites More sharing options...
jsrockit Posted June 1, 2010 Share #9 Posted June 1, 2010 Wow, you drop the camera and Leica pays for it...that's great. Link to post Share on other sites More sharing options...
jaapv Posted June 1, 2010 Share #10 Posted June 1, 2010 That is exactly why my M9 is in Solms this week Some #$$%# idiot swept it with him getting out of my car... :mad:But, Passport guaranty - all will be well for free Link to post Share on other sites More sharing options...
andybarton Posted June 1, 2010 Share #11 Posted June 1, 2010 Jaap, what does that mean for us in the most powerful country in the world? That entitles you to better treatment than everyone else, does it? The Passport isn't for free. Someone, somewhere, is paying for it when they buy equipment in the UK. Link to post Share on other sites More sharing options...
Dan States Posted June 1, 2010 Share #12 Posted June 1, 2010 That entitles you to better treatment than everyone else, does it? The Passport isn't for free. Someone, somewhere, is paying for it when they buy equipment in the UK. Looks like someone missed all the smiley faces and LOL's on the post....A bit sensitive don't you think? Link to post Share on other sites More sharing options...
andybarton Posted June 1, 2010 Share #13 Posted June 1, 2010 Notwithstanding the smileys, the implication as I read it was that people in the US deserve better treatment than anyone else. Sorry if I have misconstrued what was being said there. Link to post Share on other sites More sharing options...
Guest badbob Posted June 1, 2010 Share #14 Posted June 1, 2010 I hope someone here has the definitive answer on this "no fault" policy. Is it in selected countries only? Does it require a special purchase agreement (and price)? Link to post Share on other sites More sharing options...
Dan States Posted June 1, 2010 Share #15 Posted June 1, 2010 Notwithstanding the smileys, the implication as I read it was that people in the US deserve better treatment than anyone else. Sorry if I have misconstrued what was being said there. Two nations seperated by a common language....as a native "american" speaker I read it as laced with sarcasm....I imagine it could translate in different ways. Link to post Share on other sites More sharing options...
h00ligan Posted June 1, 2010 Share #16 Posted June 1, 2010 As an expat I also read it as sarcasm..or perhaps social commentary. Link to post Share on other sites More sharing options...
Guest Chris M Posted June 2, 2010 Share #17 Posted June 2, 2010 Wow, you drop the camera and Leica pays for it...that's great. Hell, the minute I get a bad shot, I'll just stomp on my X1 and get a new 1:D LOL! maybe it will take better shots:p chris m. Link to post Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.