proenca Posted January 17, 2010 Share #1 Posted January 17, 2010 Advertisement (gone after registration) Hi there, I would like to get a good leather kit to recover my M8 - tried using the one everyone recommended - cameraleather - and my credit card was charged and nothing was sent. I talked to them, they identified the credit card charge but up to today ( and almost 2 years are gone ) but after they said that they would send it straight away and now ( well for a while ) dont reply to my emails anymore... So any good shops that sell those kits and actually SEND them thing ? I've hear everyone talking about something like asashi leather or something ? Cheers Link to post Share on other sites More sharing options...
Advertisement Posted January 17, 2010 Posted January 17, 2010 Hi proenca, Take a look here How to recover a M8?. I'm sure you'll find what you were looking for!
Paul Hart Posted January 17, 2010 Share #2 Posted January 17, 2010 You really have to be careful about branding people as 'crooks', with the clear attribution of dishonesty, and especially in public. My dealings with Cameraleather have been limited but they were fine, and I suspect many on this forum have had a similar experience. Link to post Share on other sites More sharing options...
Shootist Posted January 17, 2010 Share #3 Posted January 17, 2010 My dealings with camera leather has always been prompt. If I were you I'd call them. I see you are in Lisbon. Did you ever think the shipment got lost? Just who's responsability is that. Camera Leather is certainly not a crook. Please retrack that statement. Link to post Share on other sites More sharing options...
mabelsound Posted January 17, 2010 Share #4 Posted January 17, 2010 Morgan Sparks is not a crook. Sometimes he is slow, when you order an unusual type of leather. I've had him take days, and I've had him take three months. Link to post Share on other sites More sharing options...
Shootist Posted January 17, 2010 Share #5 Posted January 17, 2010 I'm in the UK and have had no problems with Camera Leather. I've used them a few times: once, a covering got lost (it happens), and they immediately offered to resend it at their cost without any prompting from myself. Another time, they honoured their guarantee without a quibble - which is if the camera is under the manufacturer's warranty and a repair under the warranty means that Camera Leather's covering has to be removed, Camera Leather will replace the covering at no charge. I've always found the owner, Morgan Sparks, helpful and courteous. They can be a bit slow at times, replying to emails and posting coverings, but they're a one-man band, and I expect he gets very busy at times... To my knowledge that only happens IF you have camera leather install the covering in the first place. IE sending the camera to them and paying for them to remove the old/original covering and replace it with one of theirs. And this only happens if you send the camera back to them after it has been returned from servicing. Link to post Share on other sites More sharing options...
proenca Posted January 17, 2010 Author Share #6 Posted January 17, 2010 Well, happy that for most folks the dealing with Morgan have been great. Mine was not. Money was taken from the CC, nothing ever sent ; Went back to Morgan, he acknowledge that credit card had been taken off but since, at the time was some misunderstanding : I said that I would like some fake leather to experiment ( before applying the real deal ) and he holded the shipping to combine shipping - once that was cleared, I said not to worry and to send the shipping. Few weeks after, I contacted again and asked where my shipping was and took him a few weeks to reply and said that he would send it straight away - nothing arrived. After that, he never ever replied anymore to my emails. So sorry folks, for me this a crook and I do brand him and everytime someone ask's about CameraLeather, I show my emails. Actually, he updated the prices ( from leathers and shipping ) since I first posted and paid his order and the time of the emails, and I even offered to pay him the difference - not accepted but then again, nothing shipped. Things do get lost in the mail - its a fact. But thats why we have insured and tracked mail services - which I ALWAYS ASK. So sorry folks, for me , this is a unprofessional, uncourteous and sloppy way to handle things. And since my credit card was charged, nothing was sent, everytime that I asked for tracking numbers or insurance papers a silence was the answer... Therefore, I wont retract my statement - I have email's regarding all this. On an end note, I do live in Lisbon - for the past 5 months only... I lived for almost 6 years in London, always in the same place - which my sister has taken and living now - and nothing ever arrived. From time to time, I have some stuff arriving there ( my paypal account still has it as default shipping adress and I forget to change it ) but never a leather recover from cameraleather... Link to post Share on other sites More sharing options...
chris_livsey Posted January 17, 2010 Share #7 Posted January 17, 2010 Advertisement (gone after registration) I am given to understand that in cases of dispute where a Credit Card was used the issuer will make a charge back on the retailer and refund the holder of the card. Was there any reason you have not taken this route to get your money back ? It is the principal reason I use cards when making transactions across countries or even within. http://www.which.co.uk/advice/your-rights-when-paying-by-credit-card/chargeback-on-credit-and-visa-debit-cards/index.jsp Link to post Share on other sites More sharing options...
thehouseflogger Posted January 17, 2010 Share #8 Posted January 17, 2010 I think you should be aware that posting unfavourable comments about a service in a forum is a worldwide condemnation and should not be undertaken lightly. I have had two covers from Morgan and sure they were not the fastest to arrive but they did and are superb. Perhaps a quick phone call could mend your angst, and the it would be sorted out. Isn't life too short to be so unfriendly? Link to post Share on other sites More sharing options...
proenca Posted January 17, 2010 Author Share #9 Posted January 17, 2010 Guy : agree with you, 100% . But then again, sellers should also be aware of that. Why do I have to spend money to make a phonecall to know what happen with my money and my order, when my emails are left without a reply ? I'm sorry, I did try and was left talking alone. Take ebay : I ordered a 10 pack of velvia and 10 pack of Fomapan from a seller in Taiwan. Package never arrive and did I rush and give negative feedback ? No, I went back to the seller, explain to him and guess what : he replied to the email and sent me another 20 pack's of film, free of charge. I've ordered just before xmas and it's normal that the package was lost in transit. Ok happens. Seller took his responsibility and I'm a happy customer. I didnt went on all the forums giving the seller bad rap : I contacted him and he sorted things out. Someone like Morgan and Camera Leather, who I only have seen up to know good comments ( hence why I choose him ) where the only thing I see people complaining is the slow email response, didnt handle my case professionally. Sorry, just not acceptable. Even if he didnt had the leather in stock, refund me the money with some apologies. Case closed. But just ignoring my emails was the case and hence I'm a bit p"$$ed with the whole situation - which happened already a year or so ago. When I was younger, an assistant manager at Four Seasons Hotels, one thing that they brainwashed over and over was " A happy customer tells his experience to 2-4 friends. A discontent one in average talks to 15 to 20 ". Perhaps sellers should have this in mind... Link to post Share on other sites More sharing options...
jaapv Posted January 18, 2010 Share #10 Posted January 18, 2010 I am more than happy with Cameraleather - I dealt with them four times now. When Leica had to remove the leather from my camera I got a hefty discount on the replacement -this was way before they instituted their replacement guarantee and I have a feeling my case and some other early ones inspired it. Once Morgan did indeed forget to send me my leather - after one mail it turned up within a week. Link to post Share on other sites More sharing options...
Shootist Posted January 18, 2010 Share #11 Posted January 18, 2010 The Camera Leather website simply says replacement if their covering is removed during warranty work - nothing about only if Camera Leather recover your camera: see cameraleather.com Leica Recovering Service. When I dropped my M8 (it stopped working and rattled!), it went back to Leica and I asked Camera Leather about their replacement covering guarantee - they said “absolutely” and posted a new one to me - and they knew I’d recovered my camera myself. [* Thank goodness we have the Leica Passport warranty in the UK!] Then they change there policy from 3 years ago. Link to post Share on other sites More sharing options...
Rick Posted January 18, 2010 Share #12 Posted January 18, 2010 I also had a good experience from Morgan. I asked him a lot of questions and wasn't sure what to expect the covers to look like. So he sold me one, sent me two types to look at, and just asked me to send one back. I kept the Griptight and sent the other back. Nice guy. Link to post Share on other sites More sharing options...
jsrockit Posted January 18, 2010 Share #13 Posted January 18, 2010 I see you are in Lisbon. Did you ever think the shipment got lost? Just who's responsability is that. If the shipment got lost, it is clearly cameraleathers responsibility to make it right... Link to post Share on other sites More sharing options...
stunsworth Posted January 18, 2010 Share #14 Posted January 18, 2010 If the shipment got lost, it is clearly cameraleathers responsibility to make it right... That's not quite right - in the UK at least - if the sender has proof of postage. Don't know if the same applies in the US. Link to post Share on other sites More sharing options...
proenca Posted January 18, 2010 Author Share #15 Posted January 18, 2010 Well, after a few PM's and these posts, I'll try to contact Morgan again and see if I have some reply to my covering... Will keep this thread updated and see how it goes. Link to post Share on other sites More sharing options...
proenca Posted January 18, 2010 Author Share #16 Posted January 18, 2010 Ok email sent to him today. Link to post Share on other sites More sharing options...
proenca Posted January 18, 2010 Author Share #17 Posted January 18, 2010 @ Proenca - things happen to emails, such as being labelled as spam by the ISP and not reaching the recipient. Morgan Sparks is not known for being unprofessional, and he does fix problems when he knows about them. If I were in your shoes two years ago and had no reply, I would have assumed an email problem and used a different email address, or perhaps contacted him by another means... Rich : 100% right. That's why I sent him email from my personal email adress and blackberry as well. And by the way, emails do get labelled as SPAM but not in a middle of a conversation. When you send back and forth 6-7-8 emails and then conversation just halts, its very rare that its connected to SPAM - can happen though.. Anyway, to clear whatever doubts might have, I've sent him today, few hours ago, another email. We shall see. Link to post Share on other sites More sharing options...
GarethC Posted January 18, 2010 Share #18 Posted January 18, 2010 I thnk e problem is that we have all kinds of cottage industries growing up surrounding Leica in particular. I am reminded of Luigi who exchanged emails until the last one where I notified him payment had been sent. Three months later I sent another note and he apologetically sent my straps in a BIG hurry. Looking at his website though, he knows leather but he definitely doesn't know computers I'm not sure why the righteous indignation at calling him a "crook", your personal experience suggests that. I'm not saying he is, but I feel for your frustration at your experience of his customer disservice. Link to post Share on other sites More sharing options...
jlm Posted January 20, 2010 Share #19 Posted January 20, 2010 i would urge the moderator to remove the crook allegation from the header. such labeling, not proven, is a great disservice. Link to post Share on other sites More sharing options...
jsrockit Posted January 20, 2010 Share #20 Posted January 20, 2010 That's not quite right - in the UK at least - if the sender has proof of postage. Don't know if the same applies in the US. If the shipper can prove it was delivered...then ok. If not, then it's clearly the shippers responsibility or it wouldn't look to good for a company. They most likely insured the package if they were smart and they can fill out the paperwork and get their cash back. Link to post Share on other sites More sharing options...
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