RASO Posted November 14, 2009 Share #1 Posted November 14, 2009 Advertisement (gone after registration) So, since Thorsten Overgaard has taken control over my piggy bank and crave for an M yet again. I decided to sell two of my D2 inorder to raising funds for the M quest. Ok, I sold one to a graphic designer from Malaysia. So far easy. Now how could I be sure that I am selling the D2 in perfect working order inside and out? Ok I decided to pitch up in solms (65k up the road) to let the customer service have a look regardless of the cost. So, again after chasing various appointments I got there 5 min. before 16:00 (time for most companies here to clock out home) and was not turned away, but welcomed by Frau Luh who listened to my problem and offered immediately that a technician would inspect both D2´s while she made me feel at home offering a cup of coffee while I was waiting. The check took about twenty min./ half hour. The D2´s were in perfect order and on offering to pay they declined saying that´s just part of the service. Well Leica, that is not just service that is Leica culture!!!! Chapeau!!!! For me Leica not only has a red dot but red heart. Thank you!!! Ralf Link to post Share on other sites More sharing options...
Advertisement Posted November 14, 2009 Posted November 14, 2009 Hi RASO, Take a look here D2 Leica Check in Solms Chapeau Leica!!!. I'm sure you'll find what you were looking for!
integrale Posted November 14, 2009 Share #2 Posted November 14, 2009 Amazing and heart warming in today's tough, cut-throat competition. Link to post Share on other sites More sharing options...
farnz Posted November 14, 2009 Share #3 Posted November 14, 2009 Very nice to hear, Raso. Well done, Leica, Solms! Pete. Link to post Share on other sites More sharing options...
holgerf Posted November 14, 2009 Share #4 Posted November 14, 2009 So, since Thorsten Overgaard has taken control over my piggy bank and crave for an M yet again. I decided to sell two of my D2 inorder to raising funds for the M quest. Ok, I sold one to a graphic designer from Malaysia. So far easy. Now how could I be sure that I am selling the D2 in perfect working order inside and out? Ok I decided to pitch up in solms (65k up the road) to let the customer service have a look regardless of the cost. So, again after chasing various appointments I got there 5 min. before 16:00 (time for most companies here to clock out home) and was not turned away, but welcomed by Frau Luh who listened to my problem and offered immediately that a technician would inspect both D2´s while she made me feel at home offering a cup of coffee while I was waiting. The check took about twenty min./ half hour. The D2´s were in perfect order and on offering to pay they declined saying that´s just part of the service. Well Leica, that is not just service that is Leica culture!!!! Chapeau!!!! For me Leica not only has a red dot but red heart. Thank you!!! Ralf I support Ralf. I made the same experience three times in the last 10 years, even in the case of the not-very-expensive D-Lux. Best Holger Link to post Share on other sites More sharing options...
Overgaard Posted November 14, 2009 Share #5 Posted November 14, 2009 Ha ha, just blame me for the M9 but it was Leica who made it that irresistible. I would keep one D2, it's going to be one of the cameras you will mis. Even if you won't use it (but you will), you'll like to be with it for old times sake. One should be enough. That story about Solms is so wonderful. Link to post Share on other sites More sharing options...
dhsimmonds Posted November 14, 2009 Share #6 Posted November 14, 2009 Ralf That is really great to hear of such superb after sales service. We do and should report any bad service but equally we should also declare the excellent service that you obviously received at Solms. It is the other side of the equation for paying top price for a product and one we do not hear enough about. Well done Leica. Link to post Share on other sites More sharing options...
monstersonpixels Posted November 16, 2009 Share #7 Posted November 16, 2009 Advertisement (gone after registration) Hi all! This is my first time posting here and I'm the person from Malaysia Ralf sold his D2 to. For the record, Ralf, you're the nicest seller/person I've had the pleasure of dealing with. Any of you guys out there wanting to buy a D2, buy it from him. He goes out on a limb to get things done. As for Leica's awesome service, didn't know such a thing even existed anymore. I'm amazed. Thanks for putting up with my drivel. Link to post Share on other sites More sharing options...
wda Posted November 16, 2009 Share #8 Posted November 16, 2009 What a very welcome story in today's world of woe! A big 'pat on the back' to Leica and seller and buyer! Link to post Share on other sites More sharing options...
roguewave Posted November 16, 2009 Share #9 Posted November 16, 2009 I would keep one D2, it's going to be one of the cameras you will mis. Even if you won't use it (but you will), you'll like to be with it for old times sake. One should be enough. I agree. I'm using mine more & more. Link to post Share on other sites More sharing options...
Overgaard Posted November 17, 2009 Share #10 Posted November 17, 2009 I agree. I'm using mine more & more. Well, both for use and for reference. I sold my F3HP and 50/1.2 and though I'm quite sure I wouldn't use it anymore it would be nice to have it for reference. I have a Nikon EM which was my first SLR and it's just nice that it's there. Link to post Share on other sites More sharing options...
svllee Posted November 17, 2009 Share #11 Posted November 17, 2009 Hi, monsteronpixels, I'm just back in Malaysia, and nice to hear of a fellow D2 user! I have had great service with Leica UK recently also, all praise to the team at Milton Keynes. I 'killed' my 6 month old M8 and they handled the passport repair quickly and professionally, and sent me a M8 loaner for 2 months. Steven Hi all! This is my first time posting here and I'm the person from Malaysia Ralf sold his D2 to. For the record, Ralf, you're the nicest seller/person I've had the pleasure of dealing with. Any of you guys out there wanting to buy a D2, buy it from him. He goes out on a limb to get things done. As for Leica's awesome service, didn't know such a thing even existed anymore. I'm amazed. Thanks for putting up with my drivel. Link to post Share on other sites More sharing options...
Pol-Alexandre Posted November 18, 2009 Share #12 Posted November 18, 2009 I[/font]I also want to congratulate Frau LUH. She managed very smartly and gracefully the return and repair of my D2 (for a failed sensor) last year. The whole operation was arranged on e-mail. I did even ask not to resend the repaired camera while I was absent for vacation ! EXCELLENT SERVICE ! THANKS AGAIN !http://www.l-camera-forum.com/leica-forum/images/icons/icon7.gifhttp://www.l-camera-forum.com/leica-forum/images/icons/icon7.gif Link to post Share on other sites More sharing options...
monstersonpixels Posted November 19, 2009 Share #13 Posted November 19, 2009 Hi, monsteronpixels, I'm just back in Malaysia, and nice to hear of a fellow D2 user! I have had great service with Leica UK recently also, all praise to the team at Milton Keynes. I 'killed' my 6 month old M8 and they handled the passport repair quickly and professionally, and sent me a M8 loaner for 2 months. Steven hi steven, which part of malaysia are you from?? I'm still waiting for the shipment to arrive. I've been told that it'd take another 2 weeks unfortunately i'm afriad I'm not a bonafide d2 user just yet. rest assured, I'll be one once it's in my hands! murali bala Link to post Share on other sites More sharing options...
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