DrMWRoe Posted November 13, 2009 Share #1 Posted November 13, 2009 Advertisement (gone after registration) I want to share this experience with members of the Forum involving repair of a Leica Digilux 2 that recently developed the dreaded CCD sensor defect. I sent it to Leica USA in Allendale, NJ last week, Monday Nov 2. Leica received the camera at noon on Wednesday, Nov 4. I then received the repair estimate letter from Leica ($0.00-warranty extended) in today's mail which indicated delivery of the repaired camera to me by Dec 9. I was delighted with the prospect of a roughly 4-5 week repair cycle. But something most unexpected occurred, and this is the happy part of my story--I received the camera today via UPS, sensor repaired; Leica submitted the camera to UPS Nov 11. So, by my calculation, it took the fine folks at the NJ repair station about one week to repair and return my DL2! I do not know about your experiences, but I have to say that this is an impressive performance by Leica Camera Inc in Allendale. Tonight, I am a very happy Leica customer! :D:D Michael Link to post Share on other sites More sharing options...
Advertisement Posted November 13, 2009 Posted November 13, 2009 Hi DrMWRoe, Take a look here Leica Repair USA--A Happy Story. I'm sure you'll find what you were looking for!
underground Posted November 13, 2009 Share #2 Posted November 13, 2009 I enjoy reading the good repair stories. It makes me feel better about sending mine out if I need to. Glad to here the good news! Link to post Share on other sites More sharing options...
roguewave Posted November 13, 2009 Share #3 Posted November 13, 2009 Michael, I have nothing but love & high regard for the folks in Allendale. Thaey always come to the plate & hit a homerun. I also have a D2. This is one fine camera. I can't ever image a day that I don't enjoy using it. Link to post Share on other sites More sharing options...
stuny Posted November 13, 2009 Share #4 Posted November 13, 2009 Michael - My experiences with them and opinions of them and the D2 match Ben's. Link to post Share on other sites More sharing options...
Guest mc_k Posted November 14, 2009 Share #5 Posted November 14, 2009 Repair dept. is great Link to post Share on other sites More sharing options...
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