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Showing results for tags 'customer service'.
Found 2 results
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My CL didn't switch automatically between LCD and EVF any more, so I sent it in. As it turned out, the eye-sensor had shifted. Given that the camera just returned from a trip through Tanzania in rather adverse conditions, it was not pristine to put it mildly when sent in and it had received a couple of shrewd knocks, so it came as no surprise that Leica refused guaranty. I did protest gently, but success could not be expected. Anyway, the estimate came to 375 Euro, which I of course accepted. However, just now, the camera was evidently opened up for repair and CS revised the cost to 135 Euro. I find that really honest and customer-friendly. -
Hi! I have just recently brought a second hand Leica m10p camera that is produce in June 2019. As I was testing it, I found that there is a horizontal line run across most of my pictures. It happens when my camera is heated or I dial the iso up to 1600. Previous seller claim that he never encounter any issue like this... This is my first Leica m camera as I'm not very familiar with it, so I'm not sure if it is trigger by me or is it something else. I have read through all the forum since I have this issue. And was surprise that this is a common issue on this extremely expensive camera. I have follow the instruction from attached post and send several email to Leica to explain my problem, thinking it will be an easy fix. However, a week has passed and never received any email back from Leica customer service nor the technical department. Does anyone has similar problem with horizontal line or customer service? Any advice would help enormously! Thank you so much!
