sean_reid Posted September 17, 2009 Share #41 Posted September 17, 2009 Advertisement (gone after registration) One interviewer was unaware of Leica's policy of going through all cameras sent for repair, upgrading them to current standard where necessary, and giving a one-year warranty on the entire camera.. Hi Howard, Have you confirmed that this is the case? Which countries? Cheers, Sean Link to post Share on other sites More sharing options...
Advertisement Posted September 17, 2009 Posted September 17, 2009 Hi sean_reid, Take a look here Stephan Daniel M9 Interview - from Reichmann. I'm sure you'll find what you were looking for!
nhabedi Posted September 17, 2009 Share #42 Posted September 17, 2009 To the best of my knowledge, based on doing some initial research on this, a program like that does not exist in the USA at least. It may not be widely known because it doesn't apply in all countries. Right now I couldn't confirm that it exists in any countries but if I find out otherwise, I'll publish on it. Have you asked Leica directly? I can confirm that they do have this program in Germany. I sent them my trusty 28-year old M4-P for a routine inspection (its first one ever) last year. They then sent me a quote for all the necessary work to bring the camera back to their specifications. I accepted and received the camera back with a certificate which includes a one-year guarantee. I'd be surprised if they didn't offer the same for cameras being sent in from other countries and Mr. Daniel didn't mention any such restriction either. Welcome, dear visitor! As registered member you'd see an image here… Simply register for free here – We are always happy to welcome new members! Link to post Share on other sites Simply register for free here – We are always happy to welcome new members! ' data-webShareUrl='https://www.l-camera-forum.com/topic/96686-stephan-daniel-m9-interview-from-reichmann/?do=findComment&comment=1039655'>More sharing options...
glenerrolrd Posted September 17, 2009 Share #43 Posted September 17, 2009 Leica charged for a 6 months warranty extension on lenses being serviced in the USA. It was a small charge and it covered a few problems for me. The issues on the body would be (1) how much did the routine service cost? enough to include the warranty extension? (2) did the warranty cover the entire body or just the service completed. (e.g. if you send a camera for rangefinder calibration....does the warranty cover a shutter failure?) Link to post Share on other sites More sharing options...
nhabedi Posted September 17, 2009 Share #44 Posted September 17, 2009 The issues on the body would be (1) how much did the routine service cost? enough to include the warranty extension? (2) did the warranty cover the entire body or just the service completed. (e.g. if you send a camera for rangefinder calibration....does the warranty cover a shutter failure?) There's no fixed cost for the service. They'll check what has to be done to bring the camera back to factory specs and then they'll give you a quote. In my case it was something around 350 Euros which amounts to 1 Euro for each month of duty the camera had had. That was fine with me. The warranty covers the whole camera - assuming you agreed to their terms. Obviously, if you e.g. insist on them only fixing the rangefinder calibration, you can't really expect them to give you a warranty for things they weren't allowed to touch. OTOH, if they repair something, then they'll have to give you a warranty for the parts that were repaired. That's a legal requirement in Germany and probably in the whole EU, but that's different from a back-to-factory-specs service. Link to post Share on other sites More sharing options...
sean_reid Posted September 17, 2009 Share #45 Posted September 17, 2009 Have you asked Leica directly? I can confirm that they do have this program in Germany. I sent them my trusty 28-year old M4-P for a routine inspection (its first one ever) last year. They then sent me a quote for all the necessary work to bring the camera back to their specifications. I accepted and received the camera back with a certificate which includes a one-year guarantee. I'd be surprised if they didn't offer the same for cameras being sent in from other countries and Mr. Daniel didn't mention any such restriction either. [ATTACH]162720[/ATTACH] I need to speak with Leica Germany about this. Leica USA, essentially, has no comment on there being such a program in the US. Link to post Share on other sites More sharing options...
rick_dykstra Posted September 18, 2009 Share #46 Posted September 18, 2009 For me, today, watching on Vimeo, the interview with Stephan stopped at 50.20. Is this just my computer or are others getting this too? This was just after David asked about exploiting the improved ISO performance with new 'zooms'. I'm really impressed with this. Thank you Stephan, Michael, Sean, David, Andy, Phil and all involved. Link to post Share on other sites More sharing options...
ho_co Posted September 19, 2009 Share #47 Posted September 19, 2009 Advertisement (gone after registration) Sean-- You may be right, of course. nhab's comments are a perfect description of the policy as it existed in the US when I worked for the company; Stefan says it has always been so. If you send a camera for a billable repair, Leica will offer to bring it up to current standards (like replacing T2 on the early M8s, for example). The full camera is then covered by a one-year warranty. That may have changed with the move to digital, but that's exactly what was done with the M8 upgrades, so my guess is that the policy still holds. I'm curious who your source is who says this is no longer company policy in the US. No wonder they don't publicize it, if they aren't aware of it! I've seen it mentioned a number of times on the forum, and no one has piped up to argue against it till now. Link to post Share on other sites More sharing options...
ho_co Posted September 19, 2009 Share #48 Posted September 19, 2009 (for Michael, David, Sean or anyone else present at the interviews) Question about the video production: Several times there's a kind of overlap in the video image. Stefan brushes his face, for example, and there's an overlaid second image of him brushing his face. My guess is that these overlaps occur at times of memory card changes. So the question is: Were the interviews interrupted for card changes? Did Michael then ask Stefan or Peter to repeat the action for the next take (like "hitting one's mark" in commercial production) for continuity's sake? Or does my computer just have a couple glitches in the stream that always occur during pauses in the conversation? Thanks! Link to post Share on other sites More sharing options...
ho_co Posted September 19, 2009 Share #49 Posted September 19, 2009 For me, today, watching on Vimeo, the interview with Ste[f]an stopped at 50.20. ... Rick--I haven't watched again, but when I viewed the video a few days back, it ran the full approximately 70 minutes. When the transfer starts, does your player indicate the length you saw? I just initiated a viewing, and Vimeo shows total duration 69:05. I'd say try it again. Link to post Share on other sites More sharing options...
sean_reid Posted September 20, 2009 Share #50 Posted September 20, 2009 I'm curious who your source is who says this is no longer company policy in the US. My Leica USA source simply says that Leica has no comment on this. Cheers, Sean Link to post Share on other sites More sharing options...
ho_co Posted September 20, 2009 Share #51 Posted September 20, 2009 Sean--just had a brainbite: My guess is that you've never paid for a Leica repair, but got them comped. In that case, you might not be familiar with the US repair warranty. ?? Link to post Share on other sites More sharing options...
ho_co Posted September 20, 2009 Share #52 Posted September 20, 2009 To the best of my knowledge, based on doing some initial research on this, a program like that does not exist in the USA at least. My Leica USA source simply says that Leica has no comment on this. Okay, fair enough. "No comment" isn't the same as "does not exist," so I had misquoted you. Whether it's current I don't know, but the policy we used to have in the US is basically the same as nhab related above, though I'd have phrased the last paragraph somewhat differently: There's no fixed cost for the service. They'll check what has to be done to bring the camera back to factory specs and then they'll give you a quote. ... The warranty covers the whole camera - assuming you agreed to their terms. Obviously, if you e.g. insist on them only fixing the rangefinder calibration, you can't really expect them to give you a warranty for things they weren't allowed to touch. OTOH, if they repair something, then they'll have to give you a warranty for the parts that were repaired. That's a legal requirement in Germany and probably in the whole EU, but that's different from a back-to-factory-specs service. Link to post Share on other sites More sharing options...
ho_co Posted September 20, 2009 Share #53 Posted September 20, 2009 Sean, no recollection of Michael's video production procedures? Link to post Share on other sites More sharing options...
sean_reid Posted September 20, 2009 Share #54 Posted September 20, 2009 Sean--just had a brainbite: My guess is that you've never paid for a Leica repair, but got them comped. In that case, you might not be familiar with the US repair warranty. ?? No, I've never needed a repair from Leica directly. My film cameras used to be CLA'd by dealers periodically. Why would you think they were comp'd? Link to post Share on other sites More sharing options...
sean_reid Posted September 20, 2009 Share #55 Posted September 20, 2009 Sean, no recollection of Michael's video production procedures? Michael will remember better than me but he's in Paris right now and wouldn't be checking forums. There may have been a stop to switch cards or batteries but otherwise I just recall the camera rolling during the meeting. But e-mail Michael when he gets back if you're curious. Link to post Share on other sites More sharing options...
Kasimir Posted September 20, 2009 Share #56 Posted September 20, 2009 I need to speak with Leica Germany about this. Leica USA, essentially, has no comment on there being such a program in the US. I mailed to them last year and was informed that a CLA on the M8 does not give a new one-year warranty. my camear was bought in germany and i'm living in Norway. Link to post Share on other sites More sharing options...
dibyendumajumdar Posted September 20, 2009 Share #57 Posted September 20, 2009 Hi, I recently had my CL serviced by Leica , and the certificate I got back says "If any fault should occur within a year, we will remedy it free of charge, providing it has not been caused by external influences." Regards Link to post Share on other sites More sharing options...
nhabedi Posted September 20, 2009 Share #58 Posted September 20, 2009 I recently had my CL serviced by Leica , and the certificate I got back says "If any fault should occur within a year, we will remedy it free of charge, providing it has not been caused by external influences." That's basically the English translation of the last sentence of the certificate I uploaded - see message #42 in this thread. Link to post Share on other sites More sharing options...
Kasimir Posted September 20, 2009 Share #59 Posted September 20, 2009 Hi, I recently had my CL serviced by Leica , and the certificate I got back says "If any fault should occur within a year, we will remedy it free of charge, providing it has not been caused by external influences." Regards They informed me very clearly that this does not apply to the M8 Link to post Share on other sites More sharing options...
ho_co Posted September 27, 2009 Share #60 Posted September 27, 2009 See my post at http://www.l-camera-forum.com/leica-forum/customer-forum/99734-leica-us-repair-warranty-confirmation.html. Apparently holds for all Allendale-repaired products. If you pay for a repair, you get a full one-year warranty; if you don't, you don't. [sorry, just had opportunity to revisit this thread; had posted elsewhere for convenience.] Link to post Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.