Transfer warranty

[earleygallery]

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Kenneth..................all the guy is asking is can someone who buys his second hand camera send it back to Leica - under their warranty/g'tee call it what you will - if it were to break down.

 

In the UK the answer to this question used to be (I say use to be because I haven't bought a new Leica since my R3) YES.

 

By the way, owners of Digilux 2 cameras with sensor failure can send them back for FREE repair whether they are the original, 2nd or 100th owner.

[stevelap]

No one has said anything about passing off the camera as new, except you Kenneth.

 

It's a transfer of a warranty that's the question, not a fraud. Lots of warranties are transferable to second or subsequent owners, hence David's question.

 

Good grief Kenneth, you really are making a meal out of this. As Andy said, the only person who has mentioned passing a used camera off as new is you.

I think the OP made it quite clear that he was seeking information concerning the transfer of the warranty.

[kenneth]

He was asking if it were possible to transfer his warranty to someone he sells his camera on to and the answer, as I stated was that warranty is not transferable. Try doing that with your car and see what the manufacturer says. The new owner of the camera can obviously return it to the manufacturer if there is a manufacturing defect as indeed, using the car analogy, sometimes cars are re called if a manufacturing defect has appeared. He also stated that being able to pass on warranty would enhance the re sale value of the camera which of course it would, if it were possible

[bill]

Kenneth,

 

A modicum of Googling will prove you wrong on this one. I'll only bother to highlight a couple, but you can find others for yourself.

 

Hyundai | Owners | 5 Year Warranty | Limited Coverage

 

LEXUS - FREQUENTLY ASKED QUESTIONS

 

Buy a Dell laptop, for instance, and the warranty is transferrable. Buy an Omega watch and the warranty is transferrable.

 

It's a reasonable question, I think, and as James has already said, the Passport programme was certainly transferrable in the past.

 

Regards,

 

Bill

[kenneth]

Then I guess we will have to wait for chapter and verse from Leica AG The original poster did say he would inform the forum of his finding on this matter however I took the liberty of copying and pasting this-

 

Leica Warranty - transferrable?

 

Scope

 

The warranty you get on new items is solely between the person who bought the item and the manufacturer only - it is limited to the initial purchaser and vendor only and is not attached to the item itself.

 

So if you buy an second hand item still under warranty with Leica, the warranty itself will not transfer to the new owner. This is the reason why camera stores offer their own 3-6 month warranties on used equipment.

 

Strictly speaking, the warranty for Leica equipment here is between Leica and the person who bought the item from an authorised Leica Dealer, who in turn had sourced the item through an authorised Leica Distributor.

 

Break the chain at any point and the warranty goes.

 

However it is apparent that Leica will - at their discretion - make exceptions, especially for R8/9 users. But it is up to them.

 

Please understand that I am not trying to give the original poster a hard time. I know first hand what redundancy is like as I mentioned earlier. But, by the same token I did not want to give him false hope in his quest to gain the best price for his reluctant sale. I wish him well.

[stevelap]

Firstly, as to the specifics of the OP's case.

He will of course have to check with Leica USA for a definitive answer to his questions. I suspect though that, as James pointed out, a product will be successfully registered whether done online or by post, as is certainly the case in the UK.

Also true in the UK is the fact that the Leica UK Passport, originally supplied with a new Leica product from an authorised dealer, is transferable. From the Leica Passport card: "when endorsed by Leica Camera Limited, this Passport is valid from the date the equipment was purchased, even if ownership passes to someone else during the period of cover".

I have no knowledge of the situation in the US with regard to either Leica Passport's or transferable warranties.

 

Secondly, as to transferable warranties in general.

I think the reason that you have irked a few posters in this thread, myself included, is that you have been pontificating on this subject but will not accept, with good grace, that some of your statements are simply not true.

Contrary to your assertions, some manufacturer and/or dealer warranties in the UK are transferable. Bill has pointed out a couple of examples and there is also the Leica UK Passport as discussed above.

 

Some may also think that an apology is in order for suggesting that the OP was trying to pass off used goods as new, as opposed to seeking information in order to be able to answer questions about warranty transfer honestly.

[kenneth]

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Firstly, as to the specifics of the OP's case.

He will of course have to check with Leica USA for a definitive answer to his questions. I suspect though that, as James pointed out, a product will be successfully registered whether done online or by post, as is certainly the case in the UK.

Also true in the UK is the fact that the Leica UK Passport, originally supplied with a new Leica product from an authorised dealer, is transferable. From the Leica Passport card: "when endorsed by Leica Camera Limited, this Passport is valid from the date the equipment was purchased, even if ownership passes to someone else during the period of cover".

I have no knowledge of the situation in the US with regard to either Leica Passport's or transferable warranties.

 

Secondly, as to transferable warranties in general.

I think the reason that you have irked a few posters in this thread, myself included, is that you have been pontificating on this subject but will not accept, with good grace, that some of your statements are simply not true.

Contrary to your assertions, some manufacturer and/or dealer warranties in the UK are transferable. Bill has pointed out a couple of examples and there is also the Leica UK Passport as discussed above.

 

Some may also think that an apology is in order for suggesting that the OP was trying to pass off used goods as new, as opposed to seeking information in order to be able to answer questions about warranty transfer honestly.

 

Your assumptions are duly noted with regard to the original poster believing that I was suggesting that he was trying to pass off used goods as new. There again you would need to ask him if that is what he thought, as, again you are assuming.

 

With regard to transfer of warranty, I agree that motor car manufacturers offer this but of course the situation is quite different in that the motor car does not go back to the manufacturer, the work is carried out by a local dealer. The warranty is also attached to the vehicle and not the owner of the car.

 

I also would challenge Bills comments on warranty transfer of Omega watches. Watch manufacturers do not offer warranty transfer due to the amount of grey sales which are prolific with internet sellers. And finally, and more to the point Leica state and I paste the quote-

 

Leica Warranty - transferrable?

 

Scope

 

The warranty you get on new items is solely between the person who bought the item and the manufacturer only - it is limited to the initial purchaser and vendor only and is not attached to the item itself.

 

So if you buy an second hand item still under warranty with Leica, the warranty itself will not transfer to the new owner. This is the reason why camera stores offer their own 3-6 month warranties on used equipment.

 

Strictly speaking, the warranty for Leica equipment here is between Leica and the person who bought the item from an authorised Leica Dealer, who in turn had sourced the item through an authorised Leica Distributor.

[earleygallery]

where did you get that copy/paste text from Kenneth?

[andybarton]

He got it from Andrew Nemeth, who is an authority, of course, but not Leica themselves.

 

Leica FAQ - Leica Warranty - transferrable?

[andybarton]

I don't see what the issue here is. The fact is that you have purchased a product from a supplier/ dealer. You entered into a contract with that dealer/ supplier. But choose how you try to pass it off as new a product it is now secondhand and as such the warranty is not of any value to the person that buys the camera from you. having discussed this matter openly on the WWW, how can you even consider attempting to con someone that they are buying new when in fact they are buy used goods. In fact, the more I think about it. Is this a topic of discussion for a Leica Camera Forum

 

I have never said that I am trying to pass this camera off as new. I am not a authorized Leica dealer to begin with.

Your assumptions are duly noted with regard to the original poster believing that I was suggesting that he was trying to pass off used goods as new. There again you would need to ask him if that is what he thought, as, again you are assuming.

I think that David (RAWdog) has explained this in his posts above.

[kenneth]

 

I think that David (RAWdog) has explained this in his posts above.

 

As warranty is only available to the original owner who purchases a product brand news why would someone want to pass it on to someone else. Unlike others, I do not wish to make assumptions or best guess what the original posters motives were. I merely tried to offer guidance as I stated in my earlier posts.

[andybarton]

Sorry, Kenneth, I think you already did!

[stevelap]

Well, it’s nice to see that you have accepted that at least car warranties are transferable, although hardly with good grace. Here is another example by the way. From the Apple website:

 

Q. Is the AppleCare Protection Plan transferable?

A. Yes. If you choose to sell or give away your Apple product, you can also transfer the ownership of the AppleCare Protection Plan. Please see the AppleCare Protection Plan Terms and Conditions for complete details.

 

With regard to my "assumption", this is what you said in an earlier post:

 

Yes but that is totally different to trying to pass a second hand item off as a new one.

 

As to the OP's understanding of your comments, see Andy's post above.

 

It might be worth noting that, as regards transferable warranties, my two examples (Leica UK Passport and Applecare) have been taken from the manufacturer's own website's. Whereas your example, as Andy also pointed out, came from a third-party source.

[wizard]

As warranty is only available to the original owner who purchases a product brand new ...

 

That is certainly not so in Germany (and many other countries as well, I presume). If I buy a product brand new, be it a camera or a car, the warranty on that product is not given by the dealer, but instead by the manufacturer itself. Thus the warranty, if still running, is of course transferable to another owner. Exceptions may apply, as noted above, for extended warranties.

 

Andy

[stevelap]

Unlike others,I do not wish to make assumptions or best guess what the original posters motives were.

 

This is what the OP said, no assumptions or best guesses are necessary.

 

"Kenneth.

 

I have never said that I am trying to pass this camera off as new. I am not a authorized Leica dealer to begin with.

In the eBay offering, I said that I bought the camera from Amazon July 2008 and it has be lightly used, less than 40 pictures taken.

I have even answered e-mail inquiries about the warranty and I have said that I registered it on-line with Leica, but have not sent in the hard copy of the warranty card."

 

You don't seem to want to accept it, but I'm afraid that the only unpleasant assumption came from you.

[bill]

Omega Warranty Transferable?

 

Omega warranty transferable? - Rolex Forums - Rolex Watch Forum

 

Regards,

 

Bill

[kenneth]

I hear what all of you are saying and I take it on board. I do not feel the need to opologise to anyone for the comments I made.