Leica Warranties - and Leica as a company

[justj]

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On 9/12/2025 at 1:45 PM, pgh said:

The first year I owned my M10, it spent 7-8 months back in Germany through 2 trips

You should have requested a complimentary loaner camera from Leica if that were the case. I sent my M11P Safari to Germany and asked for a loaner unit while it's being serviced. I wish I had known about the free loaner option when my M240's shutter failed just one month after purchase all those years ago.

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[pgh]

47 minutes ago, justj said:

You should have requested a complimentary loaner camera from Leica if that were the case. I sent my M11P Safari to Germany and asked for a loaner unit while it's being serviced. I wish I had known about the free loaner option when my M240's shutter failed just one month after purchase all those years ago.

I should have, for sure. I didn't know about the program.

However, this year I have twice requested one (I've had two cameras in service), and they told me they didn't have any more available. Perhaps it's because they won't loan you an M11 when your m10 is getting repaired (they told me they were out of M10 loaners - not that I want an M11 loaner anyways).

Repair times were shorter, and I now have backups, so this is less of an issue, but not really for normal person for whom one Leica is a stretch already. But I use these things for work in addition to life. It's stupid, it really is - but when they work there is nothing I like using better. It's the price I guess. As I've said many times before, if Nikon made a digital rangefinder I'd probably dump my system in a heartbeat but at this point I have big enough stable to get through hiccups. It's not that Nikons don't have issues (they have less!), but if they do, they are easier and faster to get sorted. 

[justj]

50 minutes ago, pgh said:

As I've said many times before, if Nikon made a digital rangefinder I'd probably dump my system in a heartbeat but at this point I have big enough stable to get through hiccups. It's not that Nikons don't have issues (they have less!), but if they do, they are easier and faster to get sorted. 

I've owned several Sony digital cameras over the past 15 years, as well as one Fujifilm model, and not a single one has failed—except for the one I dropped in the sea. I've also had three Leica cameras—the M240, M220, and M11p Safari—but all of them required repairs within a year. Maybe it's just coincidences and not related to Leica quality control.