MPB description not matching photo

[pedaes]

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My regret is not buying a black version of the 28/5.6 as they were readily available, but was not convinced at time it would be restricted in number made.

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The Leica Q3 is available for pre-order at B&H Photo Video and Adorama

[jaapv]

3 hours ago, Chris W said:

I bought an SL601 described as 'excellent' by MPB and it arrived with a very dirty sensor. After a bit of back and forth with them I decided to just return it for a refund. They suggested I clean the sensor myself, which I do from time to time with my other cameras, but it was so dirty I felt nervous swabbing the sensor multiple times.

I suspect large outfits like MPB receive so many used itemsQC can sometimes slip.

Sorry, but a dirty sensor does not fall under "excellent" in my book. In this case just have it cleaned professionally and send them the bill. 

[ronaldc]

1 hour ago, pedaes said:

My regret is not buying a black version of the 28/5.6 as they were readily available, but was not convinced at time it would be restricted in number made.

Did they not say it was limited to 500 on Launch ? 

[pedaes]

6 minutes ago, ronaldc said:

Did they not say it was limited to 500 on Launch ? 

They may have done, but they have inferred other items were limited in initial batch but then produced more to meet demand. 

[ronaldc]

1 hour ago, pedaes said:

They may have done, but they have inferred other items were limited in initial batch but then produced more to meet demand. 

Ah ok gotcha, I wonder how many Noctilux 1.2 reissue will be made, I picked one of those up it’s a beautiful lens. Leica should bring back disclosure of how many lenses they make, it’s great lookup up the Leica lens books and seeing all the information and production numbers for the older lenses 

[Einst_Stein]

4 hours ago, LocalHero1953 said:

Q. Why didn't you clarify with MPB before buying? It would have avoided all this malarkey.

And no, we don't "all know MPB do not value items on going rate".  If they did that they would not make purchases or sales and would be out of business. Like everyone else in a free market they buy at a price they think will be accepted, add their costs (admin and warranties etc), and then sell for what they think they can get.

 

I am sure it is an honest mistake. not intentionally to take advantage of it. 

I have bought an EVF for Leica M240, listed in excellent condition, but it does not work when received it.  MPB immediately issued a free return. I have also bought a Leica S listed in good condition, but it seems to me like new. Anyway, MPB is still the best store for used stuffs for quality and price and service.  

Edited June 7 by Einst_Stein

[JNK100]

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On 6/7/2025 at 11:08 AM, ronaldc said:

No hold on a second here, I purchased the lens as it was listed as a 11928, maybe wrong photo was put in the ad, that’s what I hoped. I DID pay the premium over the normal Silver listed one 11695 (700euro) My point is here they should have checked the lens they listed and listed it correct as a 11695 not a 11928. We all know MPB do not value items on going rate but based off the RRP, they sell M10-R Black paints for 6500euro when there way more in actual market. 

I told them I would keep it if they could refund the premium I payed over the regular 11695 they have listed for 1929.

so tell me here how am I trying to cheat or get one up over MPB ? 
 

they are refusing to accept the 11928 is a black lens, they tell me the lens 11928 is a silver lens, this is coming from their product specialists. This is why I have a problem with MPB.

so I send it back you can be sure that they will relist it as a 11928 and charge the premium over the 11695. When in fact this IS a 11695.

I feel guilty about that knowing someone else might get shafted a premium for a normal 11695 lens. 
 

the Correct thing MPB should have done is investigated the model variant 11928. Admitted the fault and accepted that they over charged me for a regular 11695 and refunded me the premium. 
 

so tell me again how I’am the bad person here ?

 

 

I would have checked with MPB before ordering......

[JNK100]

On 6/4/2025 at 5:35 PM, ronaldc said:

Has anyone ever bought something from MPB but the photos were incorrect?  I saw a listing for a 11928, but photos where a 11695. Took a gamble and bought it, but just wondering if anyone had any similar experiences, I presume MPB would not describe an item incorrect, surely they would check model numbers of lens and box? Photos could be mistaken I would presume. Hard to list it wrong 11928 is black and 11695 is silver. 

 

 

Humans have been known to make errors from time to time throughout history.

If there was doubt, you should have checked with them before buying.

[JNK100]

On 6/7/2025 at 11:43 AM, wattsy said:

You are not a bad person (most people here would willingly take advantage of a slip-up from a large company like MPB) but you are essentially complaining about having to return the lens because of MPB's sloppiness even though you yourself described your initial purchase as taking "a gamble". I don't see why you would feel bad about MPB possibly re-listing the lens with the wrong code. You've pointed out their mistake, you are hardly responsible for somebody else taking "a gamble".😂

It's still dishonest and may have caused an issue for the employee which made the error......

[Oxfordian]

A few years back I spotted an error on a Nikon lens I was after, the initial page image showed what I was after and there were a few on sale from 'Like New to Well Used' I clicked on an Excellent version and it showed a completely different lens, I contacted MPB and told them of the error, I received a prompt reply thanking me for pointing out the error and that it would be corrected, when I looked a day or so later the error was corrected.

In all the dealings I have had with MPB they have been very good.

[ronaldc]

Iv had MPB contact me about this again and we’re working to resolve it. They admitted the error was their fault and confirmed the 11928 is a black lens after investigation. Fair play to them 

 

Edited June 12 by ronaldc

[Derbyshire Man]

On 6/7/2025 at 2:15 PM, jaapv said:

Sorry, but a dirty sensor does not fall under "excellent" in my book. In this case just have it cleaned professionally and send them the bill. 

I agree with you but that definitely wouldn’t work! Much better to just return it. 
 

I bought a lens from them which was really stiff to focus. The only option was send it back or small cash offer. Interestingly, in retrospect the right thing to have done might have kept it for 2-4/52 and reported the issue asking for a repair. 

Edited June 15 by Derbyshire Man

[o2mpx]

Sharing a recent experience with MPB:

In early July, packed up a CL plus 3 zooms to trade for a SL3 body. Despite not having any marks or scratches along with all with boxes and manual, accessories etc, MPB knocked down all item conditions down a level, but went ahead with the transaction anyway.

Upon receipt, unlike the item pictures posted on MPB site, the body cap turned into a non branded cap, plus the bottom rubber electrical contact cover was not present. Through customer service chat, showed the agent the original product photos from their site, vs what was received. Agent said she’ll check with shipping, but after two weeks didn’t hear anything back. 

Initiated a new chat with another agent (Blaine), as with last time, very courteous and started a search within their shipping department. Surprised to get an email back from the gentleman several days later saying the parts will be dispatched along with a $10 discount code. Upon receipt, no bottom rubber cover, and received another non branded body cap. 

Wrote back to the gentleman, and thought was just letting MPB know their process breakdown. Surprisingly, Blaine checked with supervisor, offered another discount code for $25, plus a Leica branded L Mount body cap to be on the way - but the rubber cover was no longer available. 

This is probably best that can be expected. The rubber cover cost $15 from B&H but lessons learned here is remember to download the product photos when purchasing used equipment, as they get taken down once the trade in process is initiated. Additionally, there’s probably nothing that can be done with the estimate process as MPB is calling the shots on what the condition levels really mean. 

[pgh]

Regarding MPB, sell elsewhere if you can. You will usually get more for it.

Buy with caution. I don’t get the sense that they can actually handle the volume their tasked to deal with, nor is stuff actually all that tested or well catalogued.

If their return policy wasn’t solid I wouldn’t touch them with a 10 foot pole. Last thing I bought from them was supposedly an L mount lens that curiously would only fit a Sony. Needless to say I returned that, they had no replacement, and I lost out on another option to get the same lens. It cost me time and hassle. 

That was only the last thing I bought from them. The previous item was no less smooth. 

They did, both times, have good customer service. Because of this, if you go in knowing that your primary up front risk is time and hassle, it can be worth it depending on your situation. 

KEH is usually more expensive, but I haven’t had those issues with them, though it’s been years since I’ve patronized them.