jack LJH Posted January 12, 2024 Share #1 Posted January 12, 2024 Advertisement (gone after registration) I bought a Q2M from DigiDirect in Melbourne in Nov last year. As soon as I open the box, I found finger prints all over on camera body and lens. I contacted the seller. The contacted Leica wholesale. Leica immediately replace the this camera (made in Oct. 2023) with an older version (made in April 2021). I did not open the box till Dec. and tried to test shooting. I found two very tiny marks on lens hood like marks made by a sharp object. I contacted Leica directly, expressed my concern that this camera was refurbished. Leica qaranted that the camera is brand new but they missed the check of hood. They will replace the hood for me. But I am not convinced how could a brand new camera came with a faulty hood? I have bought several Nikon, Sony, Fujifilm cameras in the past 30 years and a Leica M6. None of them had such quality problem. What should I do? Ask Leica to replace again? Or refund? Jack Welcome, dear visitor! As registered member you'd see an image here… Simply register for free here – We are always happy to welcome new members! Link to post Share on other sites Simply register for free here – We are always happy to welcome new members! ' data-webShareUrl='https://www.l-camera-forum.com/topic/387173-jack2023/?do=findComment&comment=4983964'>More sharing options...
Advertisement Posted January 12, 2024 Posted January 12, 2024 Hi jack LJH, Take a look here Jack2023. I'm sure you'll find what you were looking for!
jaapv Posted January 12, 2024 Share #2 Posted January 12, 2024 It is a hand-assembled camera which is handled by multiple persons during production. Robots don’t leave marks, humans do. 2 Link to post Share on other sites More sharing options...
Miltz Posted January 12, 2024 Share #3 Posted January 12, 2024 (edited) Did the original one that you ordered come factory sealed? Or did you just get the Leica Box? Edited January 12, 2024 by Miltz Link to post Share on other sites More sharing options...
bobtodrick Posted January 12, 2024 Share #4 Posted January 12, 2024 Wouldn't want you as a customer...and I've been a Leica dealer for 30 years. 2 Link to post Share on other sites More sharing options...
Indeepthought Posted January 12, 2024 Share #5 Posted January 12, 2024 4 minutes ago, bobtodrick said: Wouldn't want you as a customer...and I've been a Leica dealer for 30 years. Multi thousands of dollars for a Leica camera, imho I would like it to be visually perfect.. Can you imagine a RR being newly delivered with a scratch and the dealer saying - so what! 🍷 1 1 Link to post Share on other sites More sharing options...
LocalHero1953 Posted January 12, 2024 Share #6 Posted January 12, 2024 Or even a Boeing with loose bolts 1 Link to post Share on other sites More sharing options...
Pelu2010 Posted January 12, 2024 Share #7 Posted January 12, 2024 Advertisement (gone after registration) 10 minutes ago, Indeepthought said: Multi thousands of dollars for a Leica camera, imho I would like it to be visually perfect.. Can you imagine a RR being newly delivered with a scratch and the dealer saying - so what! 🍷 Hey Indeepthought, after the first camera was replaced I would have opened the next one immediately. that said: I would call them and ask them what to do. I am sure they give you a new camera. Me: I know that my cameras don’t stay mint very long. I had Olympus (Om2 and om3) dust and scratches and my Canons look used too. So I see these cameras as tools and I enjoy giving them marks. the thing that I don’t understand is: why Leica does not put one or two layer of paint more on their cameras. Especially on the edges. I find that they get scratches very easy. on the other hand the canons where made out of plastic and had round corners. cheers 🥂 Link to post Share on other sites More sharing options...
Indeepthought Posted January 12, 2024 Share #8 Posted January 12, 2024 1 minute ago, Pelu2010 said: Hey Indeepthought, after the first camera was replaced I would have opened the next one immediately. that said: I would call them and ask them what to do. I am sure they give you a new camera. Me: I know that my cameras don’t stay mint very long. I had Olympus (Om2 and om3) dust and scratches and my Canons look used too. So I see these cameras as tools and I enjoy giving them marks. the thing that I don’t understand is: why Leica does not put one or two layer of paint more on their cameras. Especially on the edges. I find that they get scratches very easy. on the other hand the canons where made out of plastic and had round corners. cheers 🥂 Quite honestly, when new and being unboxed for the first time, I would expect the unit to be 100% visually perfect.. once it was being used then it gets the life I dictate. If a Pany can come out of the box visually perfect so should a Leica.. No excuses or mumbles.. A Leica dealer saying he wouldn't want you as a customer because you want a New/Boxed unit without visual flaws, imho, I would move onto another dealer. 🍷 4 Link to post Share on other sites More sharing options...
bobtodrick Posted January 12, 2024 Share #9 Posted January 12, 2024 (edited) 36 minutes ago, Indeepthought said: Multi thousands of dollars for a Leica camera, imho I would like it to be visually perfect.. Can you imagine a RR being newly delivered with a scratch and the dealer saying - so what! 🍷 We always take cameras/lenses out of the box to ensure the serial numbers are correct (sometimes they aren’t). Sorry if we didn’t get every fingerprint off the camera. As well many dealers on hard to get items have to demo to a customer stock…what do you suggest we do with these items..bin them? The fact that he’s had issues with two cameras for really…nothing…we have lots of people who are thankful to get a camera. Edited January 12, 2024 by bobtodrick Link to post Share on other sites More sharing options...
Indeepthought Posted January 12, 2024 Share #10 Posted January 12, 2024 1 minute ago, bobtodrick said: We always take cameras/lenses out of the box to ensure the serial numbers are correct (sometimes they aren’t). Sorry if we didn’t get every fingerprint off the camera. As well many dealers on hard to get items have to demo to a customer stock…what do you suggest we do with these items..bin them? Well if your staff can't remove fingerprints from a New Demo/For Sale Leica, maybe some retraining might be relevant! You Sell Cameras - You really mean to tell me that hard times have relegated your customer service/satisfaction/priority to a minus minimum! 🍷 2 Link to post Share on other sites More sharing options...
bobtodrick Posted January 12, 2024 Share #11 Posted January 12, 2024 13 minutes ago, Indeepthought said: Well if your staff can't remove fingerprints from a New Demo/For Sale Leica, maybe some retraining might be relevant! You Sell Cameras - You really mean to tell me that hard times have relegated your customer service/satisfaction/priority to a minus minimum! 🍷 Yeah, once in awhile they miss one…not perfect like some here! Link to post Share on other sites More sharing options...
Indeepthought Posted January 12, 2024 Share #12 Posted January 12, 2024 4 minutes ago, bobtodrick said: Yeah, once in awhile they miss one…not perfect like some here! Perfect is sometimes unobtainable, Imho, the attitude is what bothers me - 'So What' 1 Link to post Share on other sites More sharing options...
bobtodrick Posted January 12, 2024 Share #13 Posted January 12, 2024 19 minutes ago, Indeepthought said: Perfect is sometimes unobtainable, Imho, the attitude is what bothers me - 'So What' Not a matter of ‘so what’…but the old saying ‘the customer is always right’ isn’t always true. Some have expectations that are totally unreasonable. For example…easy to find out if the first camera (fingerprints)…what was the shutter count. If it was hundreds…it was a returned camera. If it was 0 (or under 10) it was a camera that had been taken out of the box to be inspected or shown to someone…but it is a new camera and expect it to be replaced because it had a fingerprint…I have a lot of longtime (as in 20+ years) that appreciate what we do in fact do for them. Sorry if that isn’t up to your standard. 1 Link to post Share on other sites More sharing options...
Indeepthought Posted January 12, 2024 Share #14 Posted January 12, 2024 5 minutes ago, bobtodrick said: Not a matter of ‘so what’…but the old saying ‘the customer is always right’ isn’t always true. Some have expectations that are totally unreasonable. For example…easy to find out if the first camera (fingerprints)…what was the shutter count. If it was hundreds…it was a returned camera. If it was 0 (or under 10) it was a camera that had been taken out of the box to be inspected or shown to someone…but it is a new camera and expect it to be replaced because it had a fingerprint…I have a lot of longtime (as in 20+ years) that appreciate what we do in fact do for them. Sorry if that isn’t up to your standard. It wasn’t MY standards that were put into question, just sounds to me that a blasé attitude has crept in when a customer hands over many thousand's of dollars for a New Leica.. My Leica experience with Harrods London, Miami Leica, B&H and a few other Leica dealers here in the USA has always been ‘white glove’ ~~ 🍷 Link to post Share on other sites More sharing options...
bobtodrick Posted January 12, 2024 Share #15 Posted January 12, 2024 1 hour ago, Indeepthought said: It wasn’t MY standards that were put into question, just sounds to me that a blasé attitude has crept in when a customer hands over many thousand's of dollars for a New Leica.. My Leica experience with Harrods London, Miami Leica, B&H and a few other Leica dealers here in the USA has always been ‘white glove’ ~~ 🍷 See, there’s the difference. My customers are pros, industrial, law enforcement and government. They come to me to solve their photo problems, they are nor worried about white glove treatment. We’re coming from two different perspectives of what the customer wants. Link to post Share on other sites More sharing options...
Indeepthought Posted January 12, 2024 Share #16 Posted January 12, 2024 20 minutes ago, bobtodrick said: See, there’s the difference. My customers are pros, industrial, law enforcement and government. They come to me to solve their photo problems, they are nor worried about white glove treatment. We’re coming from two different perspectives of what the customer wants. Good to know. In a uniform or have a badge, maybe even be civil servant - Welcome, all others, we will get to you in time, omg how hypocritical.. 1 Link to post Share on other sites More sharing options...
bobtodrick Posted January 12, 2024 Share #17 Posted January 12, 2024 (edited) 10 minutes ago, Indeepthought said: Good to know. In a uniform or have a badge, maybe even be civil servant - Welcome, all others, we will get to you in time, omg how hypocritical.. Too funny. Here are some of my customers: https://www.christophebenard.com https://www.ulanphoto.com https://alert-ab.ca https://oemreman.com Literally millions of dollars. And yet in 30 years no one has complained about a finger print. Like I said, I sell cameras to people who use them…we’re not a boutique catering to amateurs. Sorry if that offends you Edited January 12, 2024 by bobtodrick Link to post Share on other sites More sharing options...
Indeepthought Posted January 12, 2024 Share #18 Posted January 12, 2024 (edited) 8 minutes ago, bobtodrick said: Too funny. Here are some of my customers: https://www.christophebenard.com https://www.ulanphoto.com https://alert-ab.ca https://oemreman.com Literally millions of dollars. And yet in 30 years no one has complained about a finger print. Like I said, I sell cameras to people who use them…we’re not a boutique catering to amateurs. Sorry if that offends you Hey, I’m not offended. Just gobsmacked at the hypocrisy … Edited January 12, 2024 by Indeepthought Link to post Share on other sites More sharing options...
bobtodrick Posted January 12, 2024 Share #19 Posted January 12, 2024 3 minutes ago, Indeepthought said: Hey, I’m not offended. Just gobsmacked at the hypocrisy … This could go on forever…so since it seems important to you to have the last word I’ll say adieu. Link to post Share on other sites More sharing options...
Indeepthought Posted January 12, 2024 Share #20 Posted January 12, 2024 10 minutes ago, bobtodrick said: This could go on forever…so since it seems important to you to have the last word I’ll say adieu. 🍷 Link to post Share on other sites More sharing options...
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