repair issues

[RicImages]

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Any one else having a hard time getting a repair? I sent a 35mm f/1.4 Summilux to Germany for repair and was originally told Mid-July for the repair to be done, then told August 28th, then again told it would be October 11, 2023. Now on my latest contact I was told they can't tell me when it will finished for return. Seems excessive. The lens was in perfect condition on my last use then the next time I went to use it nothing the camera wouldn't even recognize it. It was never dropped or abused.

[Babylonia]

 

Well, your bad experience by Leica support, seems very similar when reading background information
as written by another community member on his own website.

Within another subject  < HERE >  I had some some questions, (but never answered).

The part of my reaction related to Leica support experience, I have quoted below.

Am 11.11.2023 um 13:02 schrieb Babylonia:

Off topic.
(If it is necessary for starting a new subject, maybe a moderator can split / move this part).

By looking at your images displayed within another part of the community  --->  Images from Panasonic cameras {merged},
I went further  to your website  and read about the horrible experience of your malfunctioning Leica SL2 camera &  24-70mm lens.
Now sold and exchanged by the Panasonic S1R.  Hopefully, you can spend your time to photography again, by a faultlessly working camera now.

So for complete story:

       I went further  to your website  and read about the horrible experience of your malfunctioning Leica SL2 camera &  24-70mm lens.

Don't know if you can read the German language, so  < HERE is translated version into English - by Google >

IMO very bad advertising for Leica, if this kind of bad user experience by Leica support seems to be no exception.

 

Edited December 1, 2023 by Babylonia