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Infurating Lens Repair Experiences with Wetzlar

sdw

By sdw
in Leica M Lenses

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Photon42

Photon42

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I would guess that warranty repairs take priority over non warranty repairs. My last experience was certainly the worst by a large margin. They are adding repair capacity here in Switzerland, which enables Leica to service more cases without having to send items to Wetzlar, adding EU border paperwork.

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Ecar
Ecar

This is becoming a serious issue. Leica should encourage third-party technicians by providing spares (instead of hoarding them), training, etc. These techs usually also deal with non-Leica items, such

sdw
sdw

I have two lenses I wanted to have repaired: my trusty 35mm Summilux-M ASPH Flew and my WATE. The latter was pretty destroyed in a motorcycle crash; the former has a dented rear element and some other

Jewl
Jewl

I also do think that they have an issue with proper planning of the repairs. Even if it takes long to repair a certain product (eg a lens) they could at least set a certain date eg 6 months in future

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