anssiciao Posted October 24, 2023 Share #1 Posted October 24, 2023 Advertisement (gone after registration) 3 months ago, I bought an original Q3's half cover in the Leica shop in Milan. As you can see from the photos, the edges inside of a cover are so sharp, they made scratching the bottom of the camera. I've seen similar cases on this Leica forum. Then I also happened to check my camera and I found 4-5 scratches. And a few days later I dropped the cover while taking it off (only the cover). As you can see in the photo, the cover fell towards its center of gravity, causing a scratch there. At the time, the camera was hanging around my neck with its strap. I reported to Leica CS in Milan. And exactly one month later, I received an email from them. According to Leica CS in Germany, 'I dropped the camera and the cover together', so the impact caused internal deformation of the cover, causing a scratch on the bottom of the camera... I am so angry at their general judgment. And they gave me a paid repair fee of €671 VAT incl. Of course, I turned down the repair, and I plan to get the camera back from Germany. I'm sure similar issues will happened from more users. I know that many people are still waiting to get this camera (at least 3 months...) and I hope that my issue can be of some help to them. Do you also have similar issues as me? Please share various information. Welcome, dear visitor! As registered member you'd see an image here… Simply register for free here – We are always happy to welcome new members! Link to post Share on other sites Simply register for free here – We are always happy to welcome new members! ' data-webShareUrl='https://www.l-camera-forum.com/topic/383400-do-you-have-some-scratches-on-the-bottom-of-the-camera-when-you-use-q3s-original-half-case/?do=findComment&comment=4881510'>More sharing options...
Advertisement Posted October 24, 2023 Posted October 24, 2023 Hi anssiciao, Take a look here Do you have some scratches on the bottom of the camera when you use Q3's original half case?. I'm sure you'll find what you were looking for!
Guest Posted October 24, 2023 Share #2 Posted October 24, 2023 (edited) Hi. While I don't see any scratches on my Q3 I do see a difference with your case. In the 4th photo, where you show a "banana" outline above the SanDisk SD card, there is a small black crescent shaped "platform" showing. With my case there is a piece of colour matching leather stuck to the platform which raises the camera to the same level as the hard plastic edge. I guess that if you don't have that leather on the platform then that may cause the plastic edge to scratch the body. Welcome, dear visitor! As registered member you'd see an image here… Simply register for free here – We are always happy to welcome new members! Edited October 24, 2023 by Corius Added photo Link to post Share on other sites Simply register for free here – We are always happy to welcome new members! ' data-webShareUrl='https://www.l-camera-forum.com/topic/383400-do-you-have-some-scratches-on-the-bottom-of-the-camera-when-you-use-q3s-original-half-case/?do=findComment&comment=4881546'>More sharing options...
anssiciao Posted October 24, 2023 Author Share #3 Posted October 24, 2023 @Corius I agree with you. There is a difference between your case and mine. There is no leather covering around the banana shape? In fact, the worst scratches are on the bottom of the camera around the banana. Link to post Share on other sites More sharing options...
David Wien Posted October 24, 2023 Share #4 Posted October 24, 2023 (edited) As I wrote earlier today in another thread (“Reasons not to buy a Q3”), the paint job is not good enough: not what I would expect on a €6000 camera. It needs another coat to protect it. David Edited October 24, 2023 by David Wien Link to post Share on other sites More sharing options...
Guest Posted October 24, 2023 Share #5 Posted October 24, 2023 4 minutes ago, David Wien said: As I wrote earlier today in another thread, the paint job is not good enough: not what I would expect on a €6000 camera. It needs another coat to protect it. David And do you have a lot of scratches on your Q3, or are you going by hearsay? If the latter then repeatedly posting this doesn’t really help. I have had no scratches on my Q2s or Q3 and am very happy with the finish. Even if I were to get a few scratches it’s really just a camera at the end of the day and not a piece of fine art. In any case, this thread is about the case and not the camera. Link to post Share on other sites More sharing options...
My1stLeicaCam Posted October 24, 2023 Share #6 Posted October 24, 2023 1 hour ago, anssiciao said: 3 months ago, I bought an original Q3's half cover in the Leica shop in Milan. As you can see from the photos, the edges inside of a cover are so sharp, they made scratching the bottom of the camera. I've seen similar cases on this Leica forum. Then I also happened to check my camera and I found 4-5 scratches. And a few days later I dropped the cover while taking it off (only the cover). As you can see in the photo, the cover fell towards its center of gravity, causing a scratch there. At the time, the camera was hanging around my neck with its strap. I reported to Leica CS in Milan. And exactly one month later, I received an email from them. According to Leica CS in Germany, 'I dropped the camera and the cover together', so the impact caused internal deformation of the cover, causing a scratch on the bottom of the camera... I am so angry at their general judgment. And they gave me a paid repair fee of €671 VAT incl. Of course, I turned down the repair, and I plan to get the camera back from Germany. I'm sure similar issues will happened from more users. I know that many people are still waiting to get this camera (at least 3 months...) and I hope that my issue can be of some help to them. Do you also have similar issues as me? Please share various information. Welcome, dear visitor! As registered member you'd see an image here… Simply register for free here – We are always happy to welcome new members! Your pictures of the exterior of the case… they show signs of abrasions. So does it mean the camera was brushed against something? But since we get a case to protect the camera, it seems like the interior of your case is different from the other guy who posted his. Seems like the hard structure of the case is not fully covered by soft material to protect the body and case from friction. Just my 2 cents. Maybe you can find out more cases and prove that there is a flawed to your casing to Leica. 1 Link to post Share on other sites More sharing options...
student Posted October 24, 2023 Share #7 Posted October 24, 2023 Advertisement (gone after registration) 2 hours ago, Corius said: Hi. While I don't see any scratches on my Q3 I do see a difference with your case. In the 4th photo, where you show a "banana" outline above the SanDisk SD card, there is a small black crescent shaped "platform" showing. With my case there is a piece of colour matching leather stuck to the platform which raises the camera to the same level as the hard plastic edge. I guess that if you don't have that leather on the platform then that may cause the plastic edge to scratch the body. Welcome, dear visitor! As registered member you'd see an image here… Simply register for free here – We are always happy to welcome new members! After reading your post, I checked my case. As the images below show, my case does not have that little piece of leather– and I'll will have to make one. I have not used the case thus far, using instead the camera bag to carry the Q3. Link to post Share on other sites More sharing options...
jps1 Posted October 24, 2023 Share #8 Posted October 24, 2023 Il y a 3 heures, Corius a dit : Et avez-vous beaucoup de rayures sur votre Q3, ou allez-vous par ouï-dire ? Si ce dernier publie à plusieurs reprises, cela n'aide pas vraiment. Je n'ai eu aucune rayure sur mes Q2 ou Q3 et je suis très satisfait de la finition. Même si je devais avoir quelques égratignures, ce n'est vraiment qu'un appareil photo à la fin de la journée et non une œuvre d'art. Dans tous les cas, ce fil concerne l'étui et non l'appareil photo. I also have the same problem with the case that is identical to yours. I have a small scratch on the case that I discovered a few days ago and I wondered where it came from. I will also have to add a thickness. Link to post Share on other sites More sharing options...
anssiciao Posted October 24, 2023 Author Share #9 Posted October 24, 2023 8 hours ago, My1stLeicaCam said: Your pictures of the exterior of the case… they show signs of abrasions. So does it mean the camera was brushed against something? But since we get a case to protect the camera, it seems like the interior of your case is different from the other guy who posted his. Seems like the hard structure of the case is not fully covered by soft material to protect the body and case from friction. Just my 2 cents. Maybe you can find out more cases and prove that there is a flawed to your casing to Leica. According to the German Leica CS, I dropped the camera and cover at the same time and such an impact was caused scratches on the camera. As a result, They concluded that the inside of the cover was deformed and it was the cause of the camera being scratched again and again. But I swear I've never dropped my camera. I only dropped the case once on the asphalt. No matter how much I explain to them, they don't believe me, and I'm upset because I don't have any evidence to prove it. I think the protective leather of the bottom in the case wasn't completely covered. When I looked at the various comments and photos above... Link to post Share on other sites More sharing options...
anssiciao Posted October 24, 2023 Author Share #10 Posted October 24, 2023 6 hours ago, student said: After reading your post, I checked my case. As the images below show, my case does not have that little piece of leather– and I'll will have to make one. I have not used the case thus far, using instead the camera bag to carry the Q3. Welcome, dear visitor! As registered member you'd see an image here… Simply register for free here – We are always happy to welcome new members! Yes, your case seems similar to mine. The leather on the bottom of the case is not completely covered. I think it will definitely cause scratches on the camera. And I do not know some cases are completely covered and some are not. Link to post Share on other sites More sharing options...
My1stLeicaCam Posted October 24, 2023 Share #11 Posted October 24, 2023 I’m a soon to be Q3 owner. Been searching on half case and case. i understand the most popular one is from Lim’s design(Korea). http://limsdesign.com/product/detail.html?product_no=236&cate_no=1&display_group=2 I looked at the pics and it seem they have a thick cushion. And the edge of the case structure seems to be flush with the inner base. it seems like for the Leica case, the edge of the case(hard structure) is taller than the inner base, like a frame that the camera body sits into. This will sure to have abrasions the moment one squeeze in the camera into the casing. Welcome, dear visitor! As registered member you'd see an image here… Simply register for free here – We are always happy to welcome new members! 1 Link to post Share on other sites Simply register for free here – We are always happy to welcome new members! ' data-webShareUrl='https://www.l-camera-forum.com/topic/383400-do-you-have-some-scratches-on-the-bottom-of-the-camera-when-you-use-q3s-original-half-case/?do=findComment&comment=4881840'>More sharing options...
student Posted October 25, 2023 Share #12 Posted October 25, 2023 2 hours ago, AussieQ said: I just placed some protective tape in the corners of the case = problem solved. Thank you for posting that tip. If it is not too inconvenient, could you also post an image showing what has been done Link to post Share on other sites More sharing options...
ChrisQ3 Posted October 25, 2023 Share #13 Posted October 25, 2023 (edited) I have the Leica half case, as it has scratched the bottom edges of the camera; I put some black insulation tape on the bottom edge of the camera and inside the case for insulation - it’s ironic that the camera needs protecting from the protective case!!!! Very poor show from Leica when the case cost a few hundred pounds and the camera cost both of my kidneys!! Lolol Fingers crossed the black tape stops anymore damage…. I never dreamt I’d spend so much on a camera and have to put bits of tape on it!! On the subject of the half case…. It’s impossible to move the tilting screen when the case is fitted….. Aarrgghhh Edited October 25, 2023 by ChrisQ3 1 2 Link to post Share on other sites More sharing options...
anssiciao Posted October 25, 2023 Author Share #14 Posted October 25, 2023 2 hours ago, ChrisQ3 said: I have the Leica half case, as it has scratched the bottom edges of the camera; I put some black insulation tape on the bottom edge of the camera and inside the case for insulation - it’s ironic that the camera needs protecting from the protective case!!!! Very poor show from Leica when the case cost a few hundred pounds and the camera cost both of my kidneys!! Lolol Fingers crossed the black tape stops anymore damage…. I never dreamt I’d spend so much on a camera and have to put bits of tape on it!! On the subject of the half case…. It’s impossible to move the tilting screen when the case is fitted….. Aarrgghhh You are right. The camera is supposed to be protected by a case, but this is a strange situation which it has to be protected with insulating tape. 😂 I gave up on repair after having a decision as PAID REPAIR from Leica CS in Germany. The price is about 670 euros.... 1 Link to post Share on other sites More sharing options...
Guest Posted October 26, 2023 Share #15 Posted October 26, 2023 10 hours ago, ChrisQ3 said: On the subject of the half case…. It’s impossible to move the tilting screen when the case is fitted….. Aarrgghhh I have no trouble using the screen with the case fitted. Simply tilt it out from the top as shown in the User Manual on page 43. Are you trying to tilt the screen from the bottom perhaps? Link to post Share on other sites More sharing options...
ChrisQ3 Posted October 26, 2023 Share #16 Posted October 26, 2023 (edited) 31 minutes ago, Corius said: I have no trouble using the screen with the case fitted. Simply tilt it out from the top as shown in the User Manual on page 43. Are you trying to tilt the screen from the bottom perhaps? Hi, I cannot pull the screen down from the top when the Leica thumb-grip is in place. (I will try again now you have mentioned this.) Watch the first few minutes of this video; I’m not the only person who can’t tilt the screen with the half case. Update: Great job, thanks, yes I can fit my little finger in the gap between the thumb-grip and pull the screen out from the top! Thank you!! Leica Q3 - something was missing" width="200"> Edited October 26, 2023 by ChrisQ3 Link to post Share on other sites More sharing options...
thegobi Posted October 26, 2023 Share #17 Posted October 26, 2023 Just to confirm that my case also does not have that extra bit of leather — not an issue for me as I am using it with a Q2M (yes it does fit!) leaving a slight gap where the screen would fit on a Q3. No abrasion on the other side either, where I would assume the Q2 and Q3 would be identical. Maybe the Q2M has better paint? It is a different finish after all… Sorry it’s not the clearest photo. Welcome, dear visitor! As registered member you'd see an image here… Simply register for free here – We are always happy to welcome new members! Link to post Share on other sites Simply register for free here – We are always happy to welcome new members! ' data-webShareUrl='https://www.l-camera-forum.com/topic/383400-do-you-have-some-scratches-on-the-bottom-of-the-camera-when-you-use-q3s-original-half-case/?do=findComment&comment=4882802'>More sharing options...
ChrisQ3 Posted October 26, 2023 Share #18 Posted October 26, 2023 37 minutes ago, thegobi said: Just to confirm that my case also does not have that extra bit of leather — not an issue for me as I am using it with a Q2M (yes it does fit!) leaving a slight gap where the screen would fit on a Q3. No abrasion on the other side either, where I would assume the Q2 and Q3 would be identical. Maybe the Q2M has better paint? It is a different finish after all… Sorry it’s not the clearest photo. Welcome, dear visitor! As registered member you'd see an image here… Simply register for free here – We are always happy to welcome new members! It sounds like some people have extra padding and some don’t. I’m one who doesn’t… But it’s a stunning camera, I adore most things about the Q3. But through no fault of my own, the bottom edges have been scratched… Hopefully someone from Leica monitors this forum, and at minimum they will offer those with a receipt a redesigned/improved case as some kind of token apology… I know, I know, but I can dream!! Lololo 1 Link to post Share on other sites More sharing options...
anssiciao Posted October 26, 2023 Author Share #19 Posted October 26, 2023 2 hours ago, ChrisQ3 said: It sounds like some people have extra padding and some don’t. I’m one who doesn’t… But it’s a stunning camera, I adore most things about the Q3. But through no fault of my own, the bottom edges have been scratched… Hopefully someone from Leica monitors this forum, and at minimum they will offer those with a receipt a redesigned/improved case as some kind of token apology… I know, I know, but I can dream!! Lololo Yes! I agree with your opinion! I am also one who doesn't any extra padding....😤 1 Link to post Share on other sites More sharing options...
Orlando M Posted December 29, 2023 Share #20 Posted December 29, 2023 I am new to Leica, I just purchased my Leica Q3 a few months ago, and decided on the Leica Half Case to protect it.............. to my disbelief, I also just discovered that the paint on the lower edges of Leica body was scratched and was puzzled by how it got like that. I keep the case on consistently other than to remove the SD card or connect the USB-C cable ( which in hindsight was a major inconvenience ). I inspected the bottom of the case and like the other posts here, I noticed the case had bare metal contacting the edges of the camera frame on the bottom edges. I went to my local camera store that had other Leica Half Cases and noticed the difference, that one did have some covering of the metal to alt least raise the camera so that there was no metal on metal contact. I believe my case was defective, I will try to contact Leica to inform them, but I'm not going to hold my breath! I originally obtained my case through B&H but that was a few months ago and is no longer returnable. It's frustrating to think that the case one purchases to protect your expensive camera ends up damaging it! I am considering the Lim case as it's fully covered inside with no metal to metal contact. Welcome, dear visitor! As registered member you'd see an image here… Simply register for free here – We are always happy to welcome new members! Link to post Share on other sites Simply register for free here – We are always happy to welcome new members! ' data-webShareUrl='https://www.l-camera-forum.com/topic/383400-do-you-have-some-scratches-on-the-bottom-of-the-camera-when-you-use-q3s-original-half-case/?do=findComment&comment=4966404'>More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now