SL2-S Example Vario-Elmar SL 1:5-6.3/100-400

[NicholasT]

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1 hour ago, kobra said:

I agree David, and I was hoping for more given that the Sigma lens is only a few weeks old and that I could describe exactly what triggered the issue. I have the Sigma 20mm ART and it's a beautiful lens 

Personally, where I've landed on these 100-400 lenses and what might be worth more money is this...

-the Leica lens has weather sealing so would make me comfortable to use the lens outdoors (even landscapes with this lens make me nervous and I cover a lot of dirtier outdoor sports also)

-other companies warranty processes that I've used in the past was much more thorough than Sigma, and yes I did expect an offer to just replace the lens as it is so new (it was less than 7 weeks old when the issue came up). I had a Leica repair on my Q2 last year (totally my fault with a drop onto concrete), and while the process was slow, it was straightforward, including sending me prepaid labels and box, then charging a very reasonable fee back to me. For Sigma, I filled out a form and a person replied with a long, poorly written email with unclear directions on the process, that I could be charged but not idea how much I would be charged, and maybe it would be warranty but here's a long list of reasons why it would not. "Underwhelmed" would be a step up from how that process made me feel. 

I do realize I may be dealing with a newer support person, but even that goes back to the company to develop stronger processes and training; Leica is worlds better from my brief experiences with each.

... 

BTW, I do have the new Sigma 20 ART, and it is beautiful. I am really trying to get more into night sky photography and the lens is designed for this. The only issue with that lens so far is the guy behind the lens, not the lens  

So, I'm not ready to write off Sigma; I think they have an important place in the L mount and Leica SL world. But I do hope they step it up when it comes to service. 

Brad

 

Someone from Sigma should be monitoring this forum and reading your post. I said “should” not “would”

That it turn “should” lead to your desired outcome i.e. lens replacement.

Most retailers have a 30 day return or exchange policy. The notion that Sigma would even raise the possibility of not addressing the issue under warranty on a lens purchased 7 weeks ago, is troubling to say the least.

Thanks for sharing your experience. You did so in a balanced way which will prove far more costly to Sigma (over time) than simply doing the right thing in the first place.

I’ve certainly made a “mental” note of your experience. I currently own 4 Sigma lens.

Please let us know how it all turns out. Thanks.

Edited March 27, 2023 by NicholasT