SirBlunder Posted July 2, 2022 Share #1 Posted July 2, 2022 Advertisement (gone after registration) Unless there’s a way to completely turn off touch functionality that I’m not aware of… the brand new Q2 I just received has a non-functional touch screen. Extremely frustrating. What happened to best in class quality control? Ordered from Adorama. Any advice in getting this replaced quickly? Leaving for a trip in about a week. Link to post Share on other sites More sharing options...
Advertisement Posted July 2, 2022 Posted July 2, 2022 Hi SirBlunder, Take a look here Brand new q2 touch screen not working. I'm sure you'll find what you were looking for!
Guest Posted July 2, 2022 Share #2 Posted July 2, 2022 That's unfortunate. It's a long shot, but have you tried a reset? Link to post Share on other sites More sharing options...
M11 for me Posted July 2, 2022 Share #3 Posted July 2, 2022 (edited) What exactly do you want to do? Not all functions work with tough Edited July 2, 2022 by M11 for me Link to post Share on other sites More sharing options...
Le Chef Posted July 2, 2022 Share #4 Posted July 2, 2022 2 hours ago, SirBlunder said: Unless there’s a way to completely turn off touch functionality that I’m not aware of… the brand new Q2 I just received has a non-functional touch screen. Extremely frustrating. What happened to best in class quality control? Ordered from Adorama. Any advice in getting this replaced quickly? Leaving for a trip in about a week. You can switch of touch control in the menu. Check to make sure it’s not been checked. Link to post Share on other sites More sharing options...
SirBlunder Posted July 2, 2022 Author Share #5 Posted July 2, 2022 @Le Chef how can you switch off touch control entirely? My understanding is that the main menu (the first menu when you push the "Menu" button) can be operated by touch no matter what. No? Absolutely nothing in the camera responds to touch. Playback, touch focus, nothing. Link to post Share on other sites More sharing options...
SirBlunder Posted July 2, 2022 Author Share #6 Posted July 2, 2022 40 minutes ago, M11 for me said: What exactly do you want to do? Not all functions work with tough I want the touch screen to work as it should. It's a brand new $5,800 camera! (Not sure what you mean by "Not all functions work with tough") Link to post Share on other sites More sharing options...
Le Chef Posted July 2, 2022 Share #7 Posted July 2, 2022 Advertisement (gone after registration) 10 minutes ago, SirBlunder said: @Le Chef how can you switch off touch control entirely? My understanding is that the main menu (the first menu when you push the "Menu" button) can be operated by touch no matter what. No? Absolutely nothing in the camera responds to touch. Playback, touch focus, nothing. Check the settings for Display, and for Focus in the menus. The splash page on the LCD works by touch on mine and I have the latest firmware installed. Link to post Share on other sites More sharing options...
LocalHero1953 Posted July 2, 2022 Share #8 Posted July 2, 2022 I can't see anywhere to turn Touch off entirely, just Touch AF. There is no Touch option in the Display settings. Return it. Link to post Share on other sites More sharing options...
Guest Posted July 2, 2022 Share #9 Posted July 2, 2022 15 minutes ago, SirBlunder said: ... My understanding is that the main menu (the first menu when you push the "Menu" button) can be operated by touch no matter what. No? ... Yes, that should work. I know of no way to disable it, particularly as you say this is a brand new, out of the box, camera. Link to post Share on other sites More sharing options...
SirBlunder Posted July 2, 2022 Author Share #10 Posted July 2, 2022 6 minutes ago, LocalHero1953 said: I can't see anywhere to turn Touch off entirely, just Touch AF. There is no Touch option in the Display settings. Return it. Sadly, looks like I have no other option. Given that I'm traveling in about a week, I'll see if Adorama cans send me a new one while this one's in transit back... Link to post Share on other sites More sharing options...
Camaro5 Posted July 2, 2022 Share #11 Posted July 2, 2022 Mine works but it's not the most responsive thing I've seen. I don't use it anyway. I just highlight whatever it is I need to change and press the center button on the 4-way controller. Never have been a big fan of touch screens. Link to post Share on other sites More sharing options...
Le Chef Posted July 2, 2022 Share #12 Posted July 2, 2022 Before sending it back I would check that you have the latest firmware installed, and that’s version 4.0. I would also check the menus for Display and Focus to see what options are checked. If none of that works, and no one here with up to 3 years of experience with the camera has a solution, you may need to send it back. Link to post Share on other sites More sharing options...
Guest Posted July 2, 2022 Share #13 Posted July 2, 2022 Have you fully charged the battery and tried removing and replacing the battery? Have you tried to do a full reset? Link to post Share on other sites More sharing options...
SirBlunder Posted July 2, 2022 Author Share #14 Posted July 2, 2022 28 minutes ago, Le Chef said: Before sending it back I would check that you have the latest firmware installed, and that’s version 4.0. I would also check the menus for Display and Focus to see what options are checked. If none of that works, and no one here with up to 3 years of experience with the camera has a solution, you may need to send it back. 20 minutes ago, Corius said: Have you fully charged the battery and tried removing and replacing the battery? Have you tried to do a full reset? I’ve tried all of this. Sadly, no luck 😭 Link to post Share on other sites More sharing options...
Le Chef Posted July 2, 2022 Share #15 Posted July 2, 2022 If it doesn’t do what the instruction book says it should do/not do then it probably is faulty. I never use touch screen except for the splash screen, and that’s just to change profiles, so I’m probably not the person to help, sadly. Link to post Share on other sites More sharing options...
SirBlunder Posted July 2, 2022 Author Share #16 Posted July 2, 2022 10 minutes ago, Le Chef said: If it doesn’t do what the instruction book says it should do/not do then it probably is faulty. I never use touch screen except for the splash screen, and that’s just to change profiles, so I’m probably not the person to help, sadly. Right. Working on getting it replaced. Just a hassle. Appreciate your responses nonetheless. Link to post Share on other sites More sharing options...
M11 for me Posted July 2, 2022 Share #17 Posted July 2, 2022 (edited) When you find out that your new camera does not work properly then it is not helpful to open long discussions here. Bring it to your service center: have it exchanged or repaired. Edited July 2, 2022 by M11 for me Link to post Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now