Sending Equipment to Solms

[Eoin]

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..... Leica Germany i am not sure who they use over there for Europe and Asia

 

Well it was GLS for the M8 recall, Fedex for the filters, DHL for the return of equipment after calibration and I don't recall who did the 30% lenses but it was none of the above. All to Ireland, so it seems they have no dedicated single logistics partner.

[Guest GuyMancusoPhoto]

yes it seems that way , not like the US.

[Venkman]

Let me see,

 

10:58 - delivery refused by Leica

14:08 - post on the forums

15:12 - total disappointment by shitty service of Leica

15:48 - matter resolved, Leica returned call, all good

 

4 hours, 50 minutes, in which a total desaster turned into a happy ending.

 

On the next season of "24":

Jack Bauer tracks down a shipment of Leica filters in LA.

[Guest GuyMancusoPhoto]

Here is the proper info:

 

Customer Service:

Please send your equipment to the following address, together with the repair documentation filled out. For work performed under warranty, contact us in case we are supposed to pick up your equipment.

 

Address:

Leica Camera AG

Leica Customer Service

Solmser Gewerbepark 8

35606 Solms

Contact person:

Andrea Frankl, Rita Woschee, Eberhard Jakob, Ingo Molkentin

Phone:

06442 208 189

Fax:

06442 208 339

E-mail:

cs@leica-camera.com

Spare parts service:

The Leica spare parts service has camera and lens accessories such as eyepieces, even for Leica devices more than 30 years old. Private customers can find what they are looking for here. However, this service is not provided to professional repair workshops.

 

Address:

Leica Camera AG

Leica Customer Service - Ersatzteile

Solmser Gewerbepark 8

35606 Solms

Contact person:

Lothar Luehring

Phone:

06442 208 229

Fax:

06442 208 90832

E-mail:

lothar.luehring@leica-camera.com

Professional Service:

We offer additional advantages to professional photographers as for example a very quick service or material loan during repair. To obtain information and apply to this service, please contact:

 

Address:

Leica Camera AG

Leica Customer Service - Profi Service

Solmser Gewerbepark 8

35606 Solms

Contact person:

Andrea Frankl

Phone:

06442 208 189

Fax:

06442 208 339

E-mail:

andrea.frankl@leica-camera.com

[Venkman]

Guy,

 

if you keep your posting speed up (roughly 30 posts per day), you'll break your posting record by end of the year