Brand new Q2 doesn’t power on

[Aatt19]

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Hello all. 
Just got a new Q2 today from an authorized dealer after being on back order. 
unpacked, charged the battery to full and thought I was ready to go

 

no luck, no LED LIGHTS, no screen…nothing at all. 
 

anyone seen such a problem? I thought there would be some simple testing out of the factory? 
 

thanks!

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[jaapv]

Just replace it at the shop. 

[Aatt19]

1 minute ago, jaapv said:

Just replace it at the shop. 

The shop is not local it was a very prominent online retailer in NYC that happens to be closed for the bunch of days. I was hoping it wasn’t something stupid besides flipping the switch or a hard reset or something. Like I said, I find it hard to believe it passed inspection like this. 
that is my next step mid week…huge let down after such a wait!

[Daedalus2000]

1 hour ago, Aatt19 said:

The shop is not local it was a very prominent online retailer in NYC that happens to be closed for the bunch of days. I was hoping it wasn’t something stupid besides flipping the switch or a hard reset or something. Like I said, I find it hard to believe it passed inspection like this. 
that is my next step mid week…huge let down after such a wait!

Are you sure the battery has been charged properly? maybe it is a battery issue not a camera issue

[jaapv]

It is all electronics. Early failure is not unknown. And, unfortunately, not predictable. 

[Aatt19]

I’d like to think that but the battery charger is telling me it’s charged. It’s gone from blinking to 80 to full. 
I did take it off and put it back on a couple of times and it did the same thing rather quickly….so that seems right. When I flip the switch nothing happens. No visual or mechanical movement. 
so odd. 

[Aatt19]

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1 minute ago, jaapv said:

It is all electronics. Early failure is not unknown. And, unfortunately, not predictable. 

True. But I would have thought such a premium product they would have tried to power it on before it shipped. 

[jaapv]

It did. That is what the final inspection is for But that is only a 99,99% guarantee that it will start up the next time. And it is the reason you get a warranty. 

[Peter Helmetag]

I have the same trouble with my Q2.  I’ve had it for less than a year.  The battery is fully charged and new.  It worked perfectly until I turned it off.  Now it won’t turn on. The screen is black.  It’s never been abused in anyway and only has a few hours on it.  

This is a really disappointing camera.  For the money I spent I would have thought it would have worked better.  I’m on a once in a life time trip and now have nothing to use.  I’ve had a lot of Leicas before but this one is awlful.  I wish I had my old M6 so I could at least get some pictures.  The reliability of this camera is zero.

If anyone has any suggestions please let me know other than returning it to Leica. I’m in a remote location so I can’t replace it until the trip is over.  
 

Thanks

 

 

[Phil75]

In such a case of a new, faulty product, I send it back and simply cancel the order, then place a new one at the same shop or somewhere else that offers immediate shipping. No need to discuss or negotiate anything with the seller.

[Le Chef]

Try a different memory card.