Cobram Posted October 2, 2020 Share #21 Posted October 2, 2020 Advertisement (gone after registration) Dear vwillrocku, I can understand your frustration. My Leica Q produced horrible skin tones and was not sharp at all. Leica service "found" no problems at all. After many e-mails a girl employed as service PR kindly explained me, they have many complaints regarding Q lens. And usually the problem is one decentered element. They do not will to repair it because they need to change the whole lens due to desing (as she explained me). There is a problem with M9 sensor. Can you think of Rolex or Omega explaining you: oh, thank you for buying our best in the class products. We can not service your mechanism any more, so you can use your stainless steel watch case as a souvenir 🙂 When I sent my M9 to sensor replacement I was forced to use my Fuji for 4 months 🙂 Yes Leica history is very impressive, lenses are very good with maybe best rendition (except skin tones), but if you want reliable photographic tool Leica is not for you any more (and me 🙂) Link to post Share on other sites More sharing options...
Advertisement Posted October 2, 2020 Posted October 2, 2020 Hi Cobram, Take a look here No more Leica in my life. I'm sure you'll find what you were looking for!
vwillrocku Posted October 2, 2020 Author Share #22 Posted October 2, 2020 (edited) 9 minutes ago, hillavoider said: i had a similar experience with the SL, it totally failed and the sensor went to white noise. it went back to germany and over 3 MONTHS later it came back and within 3 days the sensor went back to white noise. they had DONE NOTHING to the camera NOTHING. Luckily in Australia when this happens you can claim it as a lemon and get a replacement which i did legally and Leica eventually and not easily gave in and replaced the 8000 DOLLAR LEMON FFS. i love leica but their attitude is really pathetic kick up as big a stink as you can and get a new camera Thanks for you pain sharing. I am sure many Leica users have different stories about Customer Care, some are good and some are bad. This is one of the reason I am sharing my problem here. Raising the bad experience is good for the company to improve as long as the suggestions are reasonable. Edited October 2, 2020 by vwillrocku Link to post Share on other sites More sharing options...
vwillrocku Posted October 2, 2020 Author Share #23 Posted October 2, 2020 10 minutes ago, Cobram said: Dear vwillrocku, I can understand your frustration. My Leica Q produced horrible skin tones and was not sharp at all. Leica service "found" no problems at all. After many e-mails a girl employed as service PR kindly explained me, they have many complaints regarding Q lens. And usually the problem is one decentered element. They do not will to repair it because they need to change the whole lens due to desing (as she explained me). There is a problem with M9 sensor. Can you think of Rolex or Omega explaining you: oh, thank you for buying our best in the class products. We can not service your mechanism any more, so you can use your stainless steel watch case as a souvenir 🙂 When I sent my M9 to sensor replacement I was forced to use my Fuji for 4 months 🙂 Yes Leica history is very impressive, lenses are very good with maybe best rendition (except skin tones), but if you want reliable photographic tool Leica is not for you any more (and me 🙂) Ha, it is quite interesting for the PR would tell you the secret. Link to post Share on other sites More sharing options...
Cobram Posted October 2, 2020 Share #24 Posted October 2, 2020 2 minutes ago, hillavoider said: i had a similar experience with the SL, it totally failed and the sensor went to white noise. it went back to germany and over 3 MONTHS later it came back and within 3 days the sensor went back to white noise. they had DONE NOTHING to the camera NOTHING. Luckily in Australia when this happens you can claim it as a lemon and get a replacement which i did legally and Leica eventually and not easily gave in and replaced the 8000 DOLLAR LEMON FFS. i love leica but their attitude is really pathetic kick up as big a stink as you can and get a new camera I don't know why but seems this is the new business model of many companies. Again I will compare with cars. One funny story: my father own Opel car and similar to Leica service their engineering is "unmistakable" - god like 🙂 Two times he experienced brake problems once with almost fatal complications. Thanks god there was only a fire around one wheel due to brake problems he sucessfuly extinguished. The other problem was related to sensor/levels of oil not detected right and consequently total software error. The service could not identifiy any problem 🙂 with brakes except un-defined fire 🙂 Link to post Share on other sites More sharing options...
Cobram Posted October 2, 2020 Share #25 Posted October 2, 2020 2 minutes ago, vwillrocku said: Ha, it is quite interesting for the PR would tell you the secret. No, it was not actuall PR marketing person. Of course not. I just want to say she was just "e-mail replier" for Service department. You know person just talking on phone, replying to customers etc... not actually doing service work... Link to post Share on other sites More sharing options...
malligator Posted October 2, 2020 Share #26 Posted October 2, 2020 47 minutes ago, harryzet said: yes. one that works. at a fraction of the cost The very first topic on a popular Fuji forum is about a brand new X-T4 freezing. Link to post Share on other sites More sharing options...
vwillrocku Posted October 2, 2020 Author Share #27 Posted October 2, 2020 (edited) Advertisement (gone after registration) 11 minutes ago, Cobram said: I don't know why but seems this is the new business model of many companies. Again I will compare with cars. One funny story: my father own Opel car and similar to Leica service their engineering is "unmistakable" - god like 🙂 Two times he experienced brake problems once with almost fatal complications. Thanks god there was only a fire around one wheel due to brake problems he sucessfuly extinguished. The other problem was related to sensor/levels of oil not detected right and consequently total software error. The service could not identifiy any problem 🙂 with brakes except un-defined fire 🙂 Ha, well done Opel. Sometimes I think the good words of German engineering is a myth. I just bought a Sigma bike computer (Sigma is a Germany brand). It claimed with 16 hours of battery life but I tested it without connecting to any sensors, no backlight, no navigation, just record the ride so battery consumption is minimum. The computer drains the battery from 100% to shut down at about 9 hours, which is 56% of the claimed running time. I know 16 hrs is an ideal number but only 56% in reality is not acceptable. I wrote an email to reflect the problem and they answered me with "your product is absolutely OK". My personal experience dealing with Leica customer care this time is similar to Sigma. Edited October 2, 2020 by vwillrocku Link to post Share on other sites More sharing options...
Cobram Posted October 2, 2020 Share #28 Posted October 2, 2020 3 minutes ago, vwillrocku said: Ha, well done Opel. Sometimes I think the good words of German engineering is a myth. I just bought a Sigma bike computer (Sigma is a Germany brand). It claimed with 16 hours of battery life but I tested it without connecting to any sensors, no backlight, no navigation, just record the ride so battery consumption is minimum. The computer drains the battery from 100% to shut down at about 9 hours, which is 56% of the claimed running time. I know 16 hrs is an ideal number but only 56% in reality is not acceptable. I wrote an email to reflect the problem and they answered me with "your product is absolutely OK". I don't know what is going on in Germany but I understand what you want to say. In our part of Europe everyone was raving about german quality. It was a popular statement: if you want to be a real man you have to own german car and have a german dog (Golf+ German Shepard). And indeed there was a quality gap between German and for example Italian products. Nowadays more and more people "ripped off" by german quality myth change their opinion and somehow tend to buy directly Chinese products for much less money comparing to "German" counterparts mainly imported by Germans from China 🙂 Link to post Share on other sites More sharing options...
Matlock Posted October 2, 2020 Share #29 Posted October 2, 2020 It would seem that vwillrocku has a personal vendetta against Leica as I see he has started a campaign against buying Leica cameras on another thread. It looks as if we have been infiltrated by a troll. Link to post Share on other sites More sharing options...
Cobram Posted October 2, 2020 Share #30 Posted October 2, 2020 Just now, Matlock said: It would seem that vwillrocku has a personal vendetta against Leica as I see he has started a campaign against buying Leica cameras on another thread. It looks as if we have been infiltrated by a troll. New troll definition: not satisfied customer 🙂 3 Link to post Share on other sites More sharing options...
vwillrocku Posted October 2, 2020 Author Share #31 Posted October 2, 2020 (edited) 12 minutes ago, Matlock said: It would seem that vwillrocku has a personal vendetta against Leica as I see he has started a campaign against buying Leica cameras on another thread. It looks as if we have been infiltrated by a troll. started a campaign>>>>that means advice people with tight budget not buying a Leica is a troll? Then can I say if someone agree people with tight budget buying a Leica means he gets paid by Leica? Is there any wrong with my wordings on the other thread? Edited October 2, 2020 by vwillrocku 2 Link to post Share on other sites More sharing options...
Matlock Posted October 2, 2020 Share #32 Posted October 2, 2020 2 minutes ago, vwillrocku said: started a campaign>>>>that means advice people not buying a Leica is a troll? Then can I say if someone agree people buying a Leica means he gets paid by Leica? Is there any wrong with my wordings on the other thread? Perhaps you should re read what you wrote as it certainly looks that way. If it was just a case of poor wording then double check what you are saying before you post. On a personal note I have to say that my dealings with Leica have been excellent, but so have they been with Fuji and several other companies. Sometimes it is a matter of approach although I accept that language differences can have a bearing. I hope you get things sorted with what is one of the best cameras available. Link to post Share on other sites More sharing options...
wizard Posted October 2, 2020 Share #33 Posted October 2, 2020 vor 39 Minuten schrieb Cobram: my father own Opel car ... I am not sure that Opel was or is a prime example of German engineering. After all, they were a GM company for almost 90 years, and are now part of the french PSA group. 1 Link to post Share on other sites More sharing options...
vwillrocku Posted October 2, 2020 Author Share #34 Posted October 2, 2020 (edited) 55 minutes ago, Matlock said: Perhaps you should re read what you wrote as it certainly looks that way. If it was just a case of poor wording then double check what you are saying before you post. On a personal note I have to say that my dealings with Leica have been excellent, but so have they been with Fuji and several other companies. Sometimes it is a matter of approach although I accept that language differences can have a bearing. I hope you get things sorted with what is one of the best cameras available. I hope you get things sorted >>>Thanks a lot! This is what I really hope. I am not a troll of course. I think the situation is like: I have a flight crash and suffered badly. But of course 99.9% of flight passengers never crashed a flight. So they started not to believe what I said because our experience is quite opposite. If I tried to ask for compensation or say something bad about the airline in public, then people would think I am a troll even I provide detail reasons to support my claim, as this is the airline forum full of fans . My little conclusion is: a company is managed by human beings. So sometimes there is good service and sometime there is bad. If someone gets good service, I am happy with them, but if someone gets bad service, I would not say it is not possible and I would never say the user is the one to blame. Edited October 2, 2020 by vwillrocku Link to post Share on other sites More sharing options...
Herr Barnack Posted October 2, 2020 Share #35 Posted October 2, 2020 (edited) Attention @LUF Admin and/or @jonoslack and/or anyone who is well connected with the mother ship in Wetzlar: Please intercede on @vwillrocku's behalf with your contacts inside Wetzlar and get this person some help in making this right. Since @vwillrocku bought the camera in Europe and he/she is now in Asia, Wetzlar could make it possible for @vwillrocku to got to the nearest Leica dealer in Asia, exchange the crippled M10 for a new in the box M10 and get on with enjoying an outstanding camera (and yes, I know it would make paperwork for Leica and the dealer. To hell with the paperwork - @vwillrocku to be taken care of ASAP). The crippled M10 could then be returned to Wetzlar to be restored to factory spec at their convenience and sold off at a discount as an open box or demonstrator copy with full warranty. @vwillrocku clearly is due more help than he has received so far. When a person sinks $8300 USD into an M camera, they are owed warranty service in a timely manner or a replacement M10 when there are chronic, recurring malfunctions with their original camera. Warranty and/or repairs are Leica's Achilles' heel and have been for some time - and they need to get this fixed. Warranty repair/replacement and customer service are not back burner issues. Leica can do better. ANY buyer who sinks $8300 USD into an M10 undeniabley deserves better than @vwillrocku has gotten. Full disclosure - I now own three digital Leica cameras, an M-P 240, a Q2 and a M10 Monochrom. All three have performed flawlessly, so Leica is clearly capable of getting it right. If I had been through the debacle that @vwillrocku has, I would be just as upset as he/she is, though. Come on, Leica people in Wetzlar: Step up and make this right. A company's reputation lives or dies on their track record of warranty service and customer service. Edited October 2, 2020 by Herr Barnack 6 6 Link to post Share on other sites More sharing options...
vwillrocku Posted October 2, 2020 Author Share #36 Posted October 2, 2020 (edited) One more information. Here is one of my camera's unsolved problem. You can see after the 8th photo is taken (00:17) the camera shut down without reason (with an battery empty icon on the screen) and needed to half press to wake up. Then after 3 more photos the same problem happens again. The battery is over 90%. Anyone have the same issue? The Leica technician response is: The "pushing over" of the files from the buffer memory to the SD card looks like hanging. This "freezes the LV image". This is normal and can be changed by touching of the shutter release button. Please always give the camera time to react and process. ---------------------------------------------------- In fact I am really surprise a camera like this is normal. "Please always give the camera time to react and process">>>> I am afraid I gave the camera too much time to react as I shot only one by one. This is one of the reason I feel helpless after repairing. If a doctor tell me I am normal to feel pain, what else can I do? Edited October 2, 2020 by vwillrocku Link to post Share on other sites More sharing options...
vwillrocku Posted October 2, 2020 Author Share #37 Posted October 2, 2020 17 minutes ago, Herr Barnack said: Hi Herr Barnack, thanks for help a lot even you don't know me. I can get some warmth from this forum even though my problems are still unsolved. 17 minutes ago, Herr Barnack said: Attention @LUF Admin and/or @jonoslack and/or anyone who is well connected with the mother ship in Wetzlar: Please intercede on @vwillrocku's behalf with your contacts inside Wetzlar and get this person some help in making this right. S 1 Link to post Share on other sites More sharing options...
M9reno Posted October 2, 2020 Share #38 Posted October 2, 2020 What is your battery status while you carry out your test? Link to post Share on other sites More sharing options...
vwillrocku Posted October 2, 2020 Author Share #39 Posted October 2, 2020 (edited) 10 minutes ago, M9reno said: What is your battery status while you carry out your test? Over 90%. This problem is not happen today but after the first repairing and it remains after the 2nd repairing. It appears randomly and I am sure it is not dependent to the battery capacity. Leica insists it is normal but I am sure no one here would agree. This is the reason I cannot trust their service anymore. But what else can I do? I don't know. Edited October 2, 2020 by vwillrocku Link to post Share on other sites More sharing options...
M9reno Posted October 2, 2020 Share #40 Posted October 2, 2020 At 0:18 in the video, what is the symbol that appears on the screen? Link to post Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now