Hkavatar Posted June 23, 2017 Share #1 Posted June 23, 2017 Advertisement (gone after registration) I sent the Leica Tri-Elmar lens to Leica Germany for repair. But the lens held in Germany customs over 7 days. I try to send email to Leica customer services but no one reply me. What can i do? Link to post Share on other sites More sharing options...
Advertisement Posted June 23, 2017 Posted June 23, 2017 Hi Hkavatar, Take a look here Send lens to Leica Germany for repair. I'm sure you'll find what you were looking for!
jaapv Posted June 23, 2017 Share #2 Posted June 23, 2017 I doubt whether Leica has any kind of control over German customs. They will only know about your package when it is delivered in Wetzlar. Your carrier is the one who might be able to help. It is not unusual, though, for the customs procedure to take some time. Which email address did you send the mail to? You could, of course, call them by Skype during German office hours. Link to post Share on other sites More sharing options...
LeicaR10 Posted June 23, 2017 Share #3 Posted June 23, 2017 Hkavatar, JAAPV is correct. I just sent my Monochrom to Germany for the sensor to be replaced. My package was in German Customs for 9 Business days. Leica Customer Care sent me an email informing me the camera arrived. r/ Mark Link to post Share on other sites More sharing options...
Hkavatar Posted June 24, 2017 Author Share #4 Posted June 24, 2017 Thanks for advice. Let me wait for more few days. Link to post Share on other sites More sharing options...
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