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Send lens to Leica Germany for repair


Hkavatar

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I doubt whether Leica has any kind of control over German customs. They will only know about your package when it is delivered in Wetzlar. Your carrier is the one who might be able to help.

It is not unusual, though, for the customs procedure to take some time.

 

Which email address did you send the mail to?

 

You could, of course, call them by Skype during German office hours.

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Hkavatar,  JAAPV is correct.  I just sent my Monochrom to Germany for the sensor to be replaced.  My package was in German Customs for 9 Business days.  Leica Customer Care sent me an email informing me the camera arrived.  r/ Mark

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