Richardgb Posted April 5, 2017 Share #1 Â Posted April 5, 2017 Advertisement (gone after registration) Lost in transit: Summicron-M Asph 28/2 S/No. 4096915 Â Early February, send 2 lenses from the UK to Leica Customer Care in Solms in separate packages. One gets there, the other doesn't. Â Both packages used the UK Royal Mail's 'International Tracked and signed' service, so I could trace their whereabouts online. The trail of the missing package went cold in the GLS (Royal Mail's German delivery partner) warehouse in Rennerod, about 50km by road from Solms. Â Complain to Royal Mail and get standard reply that the package is confirmed to be on its way back, but could take up to 12 weeks (early-June, from the time the reply was received). That was 2 weeks ago... Â There is a chance that the lens has 'escaped' from its return path and is being offered for sale. If so, please let me know. Â I'll keep you posted on developments. Â Thanks! Link to post Share on other sites More sharing options...
Advertisement Posted April 5, 2017 Posted April 5, 2017 Hi Richardgb, Take a look here Lost in transit: Summicron-M Asph 28/2.... I'm sure you'll find what you were looking for!
NB23 Posted April 5, 2017 Share #2 Â Posted April 5, 2017 Frustrating Link to post Share on other sites More sharing options...
pgk Posted April 5, 2017 Share #3 Â Posted April 5, 2017 Complain to Royal Mail and get standard reply that the package is confirmed to be on its way back, but could take up to 12 weeks (early-June, from the time the reply was received). That was 2 weeks ago... Some years ago I had a similar experience in that a tracked/insured parcel went missing in Germany. Long after all hope had been lost and I'd been compensated it suddenly turned up! So you may just still find that it appears - hopefully. Link to post Share on other sites More sharing options...
LeicaPassion Posted April 5, 2017 Share #4 Â Posted April 5, 2017 A nightmare. Link to post Share on other sites More sharing options...
pedaes Posted April 5, 2017 Share #5 Â Posted April 5, 2017 If you ask, Customer Care will e-mail a DHL label, and you can then either arrange a pick-up or take to a collection point (in my case a very nice local coffee shop). Â When you say Solms, I hope this is not address where you sent, as Leica moved out a couple of years ago! Link to post Share on other sites More sharing options...
jdlaing Posted April 5, 2017 Share #6 Â Posted April 5, 2017 Solms? Link to post Share on other sites More sharing options...
Richardgb Posted May 3, 2017 Author Share #7  Posted May 3, 2017 Advertisement (gone after registration) Lens returned today... and despatched to Wetzlar  Link to post Share on other sites More sharing options...
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