Guest guy_mancuso Posted June 7, 2007 Share #21 Posted June 7, 2007 Advertisement (gone after registration) I won't argue any of those points believe me. LOL been part of it myself. let's just hope these folks catch up soon Link to post Share on other sites More sharing options...
Advertisement Posted June 7, 2007 Posted June 7, 2007 Hi Guest guy_mancuso, Take a look here Leica NJ SLOW. I'm sure you'll find what you were looking for!
jrc Posted June 8, 2007 Share #22 Posted June 8, 2007 I won't argue any of those points believe me. LOL been part of it myself. let's just hope these folks catch up soon To tell the truth, I have the bad feeling that the line is getting longer, not shorter; and that there are a lot of people (like me) who are holding off on sending lenses until we hear that things are improving. They don't seem to be. I will say that when they replaced my original camera, after I got the Death Syndrome, they sent me one that had been calibrated to be spot-on, which I much appreciated. JC Link to post Share on other sites More sharing options...
blakley Posted June 8, 2007 Share #23 Posted June 8, 2007 I read that thread, but I'm no less befuddled. The mount may have critical specs, but it's not something that they couldn't subcontract somewhere. I suspect that what's going on is that they can't subcontract without taking a chance that they'll lose money on the deal, or perhaps not meet some specified profit target, so they stick with the pre-determined system. Someobody has to realize that this reputation for bad service may be costing them more in lost opportunity than would taking a temporary reduction in profit for lens repairs. ($125 each should, given the non-complexity of the part, more than cover costs, I would think, even with a lens adjustment.) I agree with this in principle but not in practice, John. I've got a new 50/1.4 Summilux ASPH, which is coded, and which does not focus properly at infinity; all my uncoded lenses focus correctly, and I've had trouble with the coded 28/2 ASPH also. Despite the part's simplicity there does seem to be some sort of issue with coded mounts introducing focus error, and until this is understood & sorted out I really don't want to introduce another potential source of uncertainty (a subcontractor with unknown QA/QC procedures) into the equation. Link to post Share on other sites More sharing options...
billh Posted June 8, 2007 Share #24 Posted June 8, 2007 in this list you can not complain about leica NJ and their service, because everybody says they are so good and wonderful..... i stopped using NJ and now directly deal with Solms. jury still out on them and how they do Me too! I buy from a very helpful dealer in Germany, and deal directly with the factory for repairs. Of course I also learned the hard way. That said, I have noticed a trend here where people have found a good dealer who will simply replace the defective M8. However, there is no way I will deal with Leica NJ. Bill Link to post Share on other sites More sharing options...
Shootist Posted June 11, 2007 Author Share #25 Posted June 11, 2007 Well I got my replacement camera today and as far as I can tell, only took a couple of shots with it, it is fine. Leica actually sent me a complete outfit. New battery, charger, strap, warranty card and all. But that was a mistake and they are sending a call ticket for the extra stuff I got. I spoke to both Christian Erhardt and Robert Fisk about the mix up and both said well that is very honest of you, which is the way I live. Thank you Leica USA and of course to Guy Mancuso. Link to post Share on other sites More sharing options...
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