allan473 Posted January 9, 2016 Share #1 Posted January 9, 2016 Advertisement (gone after registration) Before buying my first Leica I owned only Nikons. When I needed repairs done I knew the procedure. I would send camera to Nikon, they would acknowledge receipt, and they sent me a number I could use to check the status. Can you tell me the Leica procedure? I sent a flash to the Allendale, NJ today. What will happen next? Link to post Share on other sites More sharing options...
Advertisement Posted January 9, 2016 Posted January 9, 2016 Hi allan473, Take a look here Leica repair questions. I'm sure you'll find what you were looking for!
Dr. No Posted January 9, 2016 Share #2 Posted January 9, 2016 same procedure, either you go to your local Leica-dealer and he sends it in, or you send it direct to the Leica Custoer Service, Wetzlar ... Link to post Share on other sites More sharing options...
allan473 Posted January 9, 2016 Author Share #3 Posted January 9, 2016 I sent it in. My question is, what does like do when they get it. Do they send me updates? Do they give me a service order which I can use to find my status? Or do I hear nothing and suddenly it shows up? Link to post Share on other sites More sharing options...
spydrxx Posted January 11, 2016 Share #4 Posted January 11, 2016 After some less than satisfactory experiences with Leica NJ, for the past 10 years I've sent my repairs to USA based independent repairpersons - all listed in the sticky and had better servicing, more timely turnaround, and better responsiveness to my questions. YMMV. Link to post Share on other sites More sharing options...
fotoism Posted January 11, 2016 Share #5 Posted January 11, 2016 If you do a search you will find various experience from our forum members regarding Allendale, and I doubt if anyone can tell you with certainty exactly what will happen to you. Your best bet is to follow-up with them directly either by phone or email, and see how they respond. Good luck. Link to post Share on other sites More sharing options...
allan473 Posted January 11, 2016 Author Share #6 Posted January 11, 2016 I guess I am not clear. I just want to know what Leica does. Will it acknowledge they received my item? Will they let me know the status of the repair? Or, do I just wait blindly for them to contact me, either in 2 weeks,a month, whatever. Perhaps I am expecting too much. Nikon has a policy they follow as I stated in my op. Many people do not like there service but they follow a policy. Does Leica? That is all I wanted to know. Link to post Share on other sites More sharing options...
Manoleica Posted January 11, 2016 Share #7 Posted January 11, 2016 Advertisement (gone after registration) I sent it in. My question is, what does like do when they get it. Do they send me updates? Do they give me a service order which I can use to find my status? Or do I hear nothing and suddenly it shows up?You send it, they work in it' then at some point after you paid the bill, it arrives..That's Leica, don't you just love em!! Link to post Share on other sites More sharing options...
Chuck Albertson Posted January 13, 2016 Share #8 Posted January 13, 2016 My experience with Leica Repair in NJ is that I send in an item for repair (through my local dealer), and after a couple of weeks a tech looks at it and contacts my dealer with an estimate of the repair cost. The dealer calls me for approval of the estimate. After that, it can be a few weeks to a couple of months for the repair to be completed. I sent in a Monochrom today to have its sensor replaced (and to have a 90mm lens calibrated), after calling Leica NJ and being told the sensor work could be a 4-month turnaround. But sometimes they surprise you and return it quicker than estimated. Items under warranty seem to get priority. Link to post Share on other sites More sharing options...
allan473 Posted January 13, 2016 Author Share #9 Posted January 13, 2016 I sent my item to NJ and called them today, two days after USPS said they received it. The procedure is as stated above. The guy on the phone said I should hear within 10 days from them. Link to post Share on other sites More sharing options...
Jeff S Posted January 15, 2016 Share #10 Posted January 15, 2016 I always call a NJ rep in advance to discuss my needs and their current workload and, if all's clear, I send my gear to the rep so I have a point person who's accountable and who can give me any status reports and shipping info. Nobody suggested I do this; I just used the same approach as I would for other repairs, e.g., taking my car in for service....I would never just trust a drop-off with an email or note on the windshield. Plus I'd rather be involved than leave it to a dealer. On one occasion, for instance, I wanted to know some details about the repair, which the rep couldn't answer, so I was transferred directly to the technician handling the repair. Jeff Link to post Share on other sites More sharing options...
Manoleica Posted January 15, 2016 Share #11 Posted January 15, 2016 I always call a NJ rep in advance to discuss my needs and their current workload and, if all's clear, I send my gear to the rep so I have a point person who's accountable and who can give me any status reports and shipping info. Nobody suggested I do this; I just used the same approach as I would for other repairs, e.g., taking my car in for service....I would never just trust a drop-off with an email or note on the windshield. Plus I'd rather be involved than leave it to a dealer. On one occasion, for instance, I wanted to know some details about the repair, which the rep couldn't answer, so I was transferred directly to the technician handling the repair. Jeff You are amazing!! -- Link to post Share on other sites More sharing options...
chrism Posted January 23, 2016 Share #12 Posted January 23, 2016 Five or six years ago I sent a Summilux 75 to NJ after getting an e-mail estimate for the price to have it six-bit coded. Two months later I had heard nothing and contacted them—"Oh, we've been trying to call you"—I had no such calls—"it's ready and we wanted to tell you before mailing it back." I got it back, it worked, and I sold it earlier this month. I don't know what would have become of it if I hadn't chased it up. Leica service does seem, well, just not professional. For work on anything that doesn't require Leica AG to be involved I would go to DAG or Sherry Krauter in the US, and Kindermann in Canada. Chris Link to post Share on other sites More sharing options...
allan473 Posted January 23, 2016 Author Share #13 Posted January 23, 2016 12 days after sending it in, I received mail from Leica. They say they cannot duplicate the problem so they will send it back. It was a flash that I could not get to turn on. Perhaps it was my problem. I will know once I get it back. 12 days isn't bad but I wish Leica had emailed me rather than send postal mail. Link to post Share on other sites More sharing options...
allan473 Posted March 4, 2016 Author Share #14 Posted March 4, 2016 MY op was in early January. After post 13, i waited a few weeks and then emailed Leica. I got run arounds but no straight answers. I called today - about 6 weeks after sending in the flash for repair - and a tech said it should be sent out next week. Link to post Share on other sites More sharing options...
allan473 Posted March 28, 2016 Author Share #15 Posted March 28, 2016 Well, I sent my Flash to Leica. on 1/9. I went on =vacation and was having it sent to a neighbor. I wrote in late February to customer support and was given 2 names to write to. I emailed both but got no answer. I called on 3/4 and got the tech. My flash was still there - I was told it would be sent out by 3/8. Last Wednesday (3/23) I called again and the flash was still in the shop but it would be sent the next day. I got it today 3/29 -- 79 days after I sent it in. "Unable to verify complaint." I am not happy. Link to post Share on other sites More sharing options...
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