bitbrk Posted August 25, 2015 Share #1 Posted August 25, 2015 Advertisement (gone after registration) I bought my brand new Leica Q few days ago and I'm still not able to register the product on the Leica Owners web site. This is the message I always got. Any idea on what's wrong ? Link to post Share on other sites More sharing options...
Advertisement Posted August 25, 2015 Posted August 25, 2015 Hi bitbrk, Take a look here Leica Q Product registration. I'm sure you'll find what you were looking for!
Zoomman Posted August 25, 2015 Share #2 Posted August 25, 2015 I bought my brand new Leica Q few days ago and I'm still not able to register the product on the Leica Owners web site. This is the message I always got. Any idea on what's wrong ? Link to post Share on other sites More sharing options...
Zoomman Posted August 25, 2015 Share #3 Posted August 25, 2015 Don't use the number 0 when you register Link to post Share on other sites More sharing options...
bitbrk Posted August 25, 2015 Author Share #4 Posted August 25, 2015 Don't use the number 0 when you register I know Clive ... I'm sure i'm using the right number in the right format. Thank's anyway for your advice Link to post Share on other sites More sharing options...
Manoleica Posted August 25, 2015 Share #5 Posted August 25, 2015 I had that issue with my 2nd Safari - A call to Wetzlar & All was cured.. Link to post Share on other sites More sharing options...
bitbrk Posted August 25, 2015 Author Share #6 Posted August 25, 2015 I had that issue with my 2nd Safari - A call to Wetzlar & All was cured.. I was looking for a customer care number but I didn't find one. Do you have ? Thank's Link to post Share on other sites More sharing options...
Manoleica Posted August 25, 2015 Share #7 Posted August 25, 2015 Advertisement (gone after registration) From the USA -- +49 6441 20800 Link to post Share on other sites More sharing options...
bitbrk Posted August 25, 2015 Author Share #8 Posted August 25, 2015 From the USA -- +49 6441 20800 Thank you ! I wrote an email to software-support@leica-camera.com and they solved the problem. Link to post Share on other sites More sharing options...
barjohn Posted August 26, 2015 Share #9 Posted August 26, 2015 I had the same problem but it isn't solved yet. At first, I got a response but was traveling and didn't have my serial number with me. When I returned I sent an email with the serial number but no response. I guess, I need to call them. Link to post Share on other sites More sharing options...
barjohn Posted August 26, 2015 Share #10 Posted August 26, 2015 Received an email today telling me I could register and registration went fine. No explanation for why there is an issue. Hopefully they fix this for future registrants. Link to post Share on other sites More sharing options...
bitbrk Posted August 27, 2015 Author Share #11 Posted August 27, 2015 Received an email today telling me I could register and registration went fine. No explanation for why there is an issue. Hopefully they fix this for future registrants. The support wrote me that they are in late synchronizing the production database (the new s/n) with the register web site database. Link to post Share on other sites More sharing options...
Msohio Posted August 28, 2015 Share #12 Posted August 28, 2015 I had trouble as well. Sent customer service an email with my serial number and date of purchase, etc. Three days later got an email saying it was registered with a screen shot of the approval. Logged into my Leica site and there it was. A+ assistance if you ask me. She said it was a server issue for a few days that got things jammed up. Link to post Share on other sites More sharing options...
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