leonroy Posted August 27, 2014 Share #1 Posted August 27, 2014 Advertisement (gone after registration) Sent my Leica M240 + Summilux 50mm ASPH in for calibration. It's been 6 weeks and all I've had is acknowledgement of receipt with a rough ETA of end of September... Speaking to my local Leica store they were saying that service turnarounds are the worst they've seen. Apparently they just received back an M Monochrom which needed rangefinder calibration - how long did it take Leica to do this simple procedure? 2.5 months! Link to post Share on other sites More sharing options...
Advertisement Posted August 27, 2014 Posted August 27, 2014 Hi leonroy, Take a look here 2-3 Month Calibration Turnaround.... I'm sure you'll find what you were looking for!
John McMaster Posted August 27, 2014 Share #2 Posted August 27, 2014 My M(240) lost its calibration, sent out first week of July; July 14th NZ distributor said it should be back in 4 or 5 weeks.. 4th August they told be work should be completed 8th-12th September (then it has half a world to travel) and blamed it on a large quantity of M9 repairs... john Link to post Share on other sites More sharing options...
darylgo Posted August 28, 2014 Share #3 Posted August 28, 2014 Leica New Jersey is abysmally slow for my repairs. A 21mm lens sent in January and returned in April had to be resent to Leica in May when the focus was not calibrated properly. It is now several months and Leica has agreed to extend my warranty for what could be all of 2014 for simple focus adjustment. This situation is really unacceptable but all I get from Leica is excuses about high volume and people out on vacation. For some unknown reason I continue to love the brand and products. If only service was better. Link to post Share on other sites More sharing options...
Jennifer Posted August 28, 2014 Share #4 Posted August 28, 2014 I've just taken my 75 Lux in to be sent off to Germany for coding and minor adjustment. They said that I "should" get it back by Christmas. Fortunately, it's not one of my everyday lenses, but 4 months does seem an inordinately long time for a simple job. Link to post Share on other sites More sharing options...
viramati Posted August 28, 2014 Share #5 Posted August 28, 2014 Compare this to fuji service with the X100 (for warranty repairs) Monday. Phone fuji report problem Tuesday. Prepaid box arrives to return camera, pack and post Wednesday. email confirmation that camera arrives at fuji Thursday. email to confirm work done and camera shipped Friday. Camera arrives on my doorstep by special delivery. Now compared to this leica service is snail pace. OK fuji's times are exceptional and in reality a 2-3 week turnaround wold be acceptable but 2-3 months!! Link to post Share on other sites More sharing options...
Ted Lemon Posted August 28, 2014 Share #6 Posted August 28, 2014 As I was going to be incapacitated for 6 weeks and could not use my cameras I sent off all my gear that needed work including my 2 M (MM/ME) bodies and a 21mm lens. Sent off mid-June and estimate agreed on June 30. I am still waiting for the cameras to be returned. Now using my partners Nikon gear for work jobs and getting very use to it. Link to post Share on other sites More sharing options...
bocaburger Posted August 28, 2014 Share #7 Posted August 28, 2014 Advertisement (gone after registration) As long as we accept these turnaround times and keep coming back to buy Leica products, why would we expect the bean counters at Leica to spend money to step up their repair service? Link to post Share on other sites More sharing options...
darylgo Posted August 28, 2014 Share #8 Posted August 28, 2014 As long as we accept these turnaround times and keep coming back to buy Leica products, why would we expect the bean counters at Leica to spend money to step up their repair service? Integrity. And Leica shows this in many ways, sensor replacement and M8 non-repairable upgrade. Link to post Share on other sites More sharing options...
Lee Martin Posted August 28, 2014 Share #9 Posted August 28, 2014 As long as we accept these turnaround times and keep coming back to buy Leica products, why would we expect the bean counters at Leica to spend money to step up their repair service? At last !! Somebody with a sensible approach to the diabolical service being offered . Take the blinkers off, you're being laughed at if you just keep handing over money for unreliable items that aren't even working properly after they've sat there for months. Take a reality check for God's sake and start complaining or stop buying until things improve significantly Link to post Share on other sites More sharing options...
Lee Martin Posted August 28, 2014 Share #10 Posted August 28, 2014 Integrity. And Leica shows this in many ways, sensor replacement and M8 non-repairable upgrade. Get real , they shouldn't have failed in the numbers they have in the first place. It was an attempt to dilute the embarrassment . Pro photographers posting on here saying they will be without equipment for three of four months and then items coming back even after that delay and still faulty is indefensible . The red dot doesn't mean that you have to support it even when it's blatantly well below par Link to post Share on other sites More sharing options...
thighslapper Posted August 28, 2014 Share #11 Posted August 28, 2014 Sensor clean on my XV under warranty took a couple of weeks to visit Wetzlar. 75/2 that went at the same time .... and paid for ....to be adjusted took 6 weeks. I am lucky enough to have sufficient Leica gear and duplication that this doesn't matter much...... but it does indicate a company still under workload pressure that they haven't ..... of don't want to address....... Most other cameras just have bits swapped out ... and with autofocus critical lens calibration is not really an issue .... so I do have a bit of sympathy with Leica ..... you would expect a digital watch to be fixed/replaced in a day or two but wouldn't be too surprised if your Patek Phillipe vanished to Switzerland for 4-6 weeks ..... Link to post Share on other sites More sharing options...
darylgo Posted August 28, 2014 Share #12 Posted August 28, 2014 Get real , they shouldn't have failed in the numbers they have in the first place. It was an attempt to dilute the embarrassment . Pro photographers posting on here saying they will be without equipment for three of four months and then items coming back even after that delay and still faulty is indefensible . The red dot doesn't mean that you have to support it even when it's blatantly well below par How much more real than citing examples can one get. Link to post Share on other sites More sharing options...
Lee Martin Posted August 28, 2014 Share #13 Posted August 28, 2014 How much more real than citing examples can one get. That's precisely what people,have been doing ! Link to post Share on other sites More sharing options...
darylgo Posted August 28, 2014 Share #14 Posted August 28, 2014 That's precisely what people,have been doing ! As stated in my first post, I am not willing to throw out the baby with the bath water. The product is phenomenal, the repair service is abysmal. Link to post Share on other sites More sharing options...
colonel Posted August 28, 2014 Share #15 Posted August 28, 2014 Sensor clean on my XV under warranty took a couple of weeks to visit Wetzlar. 75/2 that went at the same time .... and paid for ....to be adjusted took 6 weeks. I am lucky enough to have sufficient Leica gear and duplication that this doesn't matter much...... but it does indicate a company still under workload pressure that they haven't ..... of don't want to address....... Most other cameras just have bits swapped out ... and with autofocus critical lens calibration is not really an issue .... so I do have a bit of sympathy with Leica ..... you would expect a digital watch to be fixed/replaced in a day or two but wouldn't be too surprised if your Patek Phillipe vanished to Switzerland for 4-6 weeks ..... took 6 weeks to have a omega battery replaced by Omega !!!!!! I find Leica support very good but slow. Minimum solms (!!!) turnaround was 1 month, but I have had up to 3 before. I just accept it as its a hand made product with limited staff. I wouldn't be willing to pay an extra £1000 for the product to have a 1 month guaranteed turnaround but that's just me Perhaps Leica should sell a Platinum service option for the M for people who need/want sooner !!! like most other brands do (and Leica does with the S) They did say it would speed up with the move to Wetzlar, perhaps they are stilling suffering from moveites ..... Link to post Share on other sites More sharing options...
bocaburger Posted August 29, 2014 Share #16 Posted August 29, 2014 Even if you aren't a pro and the repair turnaround was only a week, if that happened to be the week of your vacation, you're screwed if you don't have a satisfactory backup, or a company-provided loaner or rental program. The major irritating thing about long turnarounds in my estimation is that these cameras (unlike the lenses, or high-end Swiss watches for that matter) are depreciating like lead baloons, for which there is no monetary compensation if it sits in the shop for months. And of course, if it happens to not be repaired satisfactorily, or returned with some new problem, there's the aggravation of that. In the grand scheme of life though, if this is the worst thing I ever have to stress over, I'll be a happy guy. Link to post Share on other sites More sharing options...
Jennifer Posted August 29, 2014 Share #17 Posted August 29, 2014 Sensor clean on my XV under warranty took a couple of weeks to visit Wetzlar. 75/2 that went at the same time .... and paid for ....to be adjusted took 6 weeks. I am lucky enough to have sufficient Leica gear and duplication that this doesn't matter much...... but it does indicate a company still under workload pressure that they haven't ..... of don't want to address....... Most other cameras just have bits swapped out ... and with autofocus critical lens calibration is not really an issue .... so I do have a bit of sympathy with Leica ..... you would expect a digital watch to be fixed/replaced in a day or two but wouldn't be too surprised if your Patek Phillipe vanished to Switzerland for 4-6 weeks ..... My Patek Phillipe went in for service in January this year and was returned to me last week. The estimate did, however, forewarn me that the service would take 7 months to complete. Actually IME, 7 months is indecently swift by Patek standards. Link to post Share on other sites More sharing options...
thighslapper Posted August 29, 2014 Share #18 Posted August 29, 2014 My Patek Phillipe went in for service in January this year and was returned to me last week. The estimate did, however, forewarn me that the service would take 7 months to complete. Actually IME, 7 months is indecently swift by Patek standards. ...... as someone who has done a lot of watch repairing in the past, this estimate means 6 months and 28 days lying in a box, a day maximum to dismantle, clean, relubricate and assemble, plus possibly a day to check and adjust the timekeeping in various positions........ I suppose if Patek was challenged about this they would just reply ....'whats the problem ? ....... just wear one of your other Pateks ...... or your Chopard or Breguet.......' Link to post Share on other sites More sharing options...
colonel Posted August 29, 2014 Share #19 Posted August 29, 2014 Even if you aren't a pro and the repair turnaround was only a week, if that happened to be the week of your vacation, you're screwed if you don't have a satisfactory backup, or a company-provided loaner or rental program. The major irritating thing about long turnarounds in my estimation is that these cameras (unlike the lenses, or high-end Swiss watches for that matter) are depreciating like lead baloons, for which there is no monetary compensation if it sits in the shop for months. And of course, if it happens to not be repaired satisfactorily, or returned with some new problem, there's the aggravation of that. In the grand scheme of life though, if this is the worst thing I ever have to stress over, I'll be a happy guy. The London Leica shop provides loaners for the repair time, unless they are all booked out which is rate but happens occasionally Link to post Share on other sites More sharing options...
algrove Posted August 29, 2014 Share #20 Posted August 29, 2014 In August of 2013 I spent a morning and also part of an afternoon at CS Solms. During this morning I was at the door when it opened and spent a good deal of time in the waiting area. In a 2 hour span I witnessed groups of 8-10 people going out for coffee, smoke and/or cell phone use. They were back in about 20-25 minutes. Group after group did this.Then after a one-on-one session in an office and back out in the waiting area, I witnessed nearly the same group go out for another break and it was not yet anywhere near lunch time. This behavior does not help your waiting times. If the service is excellent then we might give them a pass most of the time, but on this occasion, when my APO50 came back from CS Solms, Leica NJ could not mount it, nor focus it and it had to go back to Solms for another few months all while these "workers" kept taking many "breaks" from their "hard" work. There is something amiss at CS for sure and now that the coffee shop is located in the courtyard of the new factory area it might get worse. I could care less about the history of Leica, that is now over. The real Leica of today is not keeping up with increased volumes in the service area and as such they are flooded with work. Hiring more and "better" workers is one step in the right direction. Maybe replacing the CS boss could help too. Link to post Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.