fourelements99 Posted March 15, 2014 Share #1 Posted March 15, 2014 Advertisement (gone after registration) I recently discovered my like new M9 (only 120 clicks) has a crack sensor. I am the second owner of the camera. I sent it to Leica NJ in US. I got the quote for $400 and they explained like below. You are not being charged for sensor replacement for it would be approximately about $2,500.00. You are only paying for the labor and the M9 only has a two (2) warranty. Please share your experience on replacing crack sensor? Did you get charged and how much they charged? Any input is great appreciated. Link to post Share on other sites More sharing options...
Advertisement Posted March 15, 2014 Posted March 15, 2014 Hi fourelements99, Take a look here M9 Crack Sensor Repair Fee. I'm sure you'll find what you were looking for!
jaapv Posted March 15, 2014 Share #2 Posted March 15, 2014 Cost is zero as officially stated by Leica. You should not be charged at all imo. Mr. Daniel is managing director of the M division of Leica. Dear M9 Users, Please let me update you on the broken cover glass situation. We at Leica are aware of the issue and the current reported isolated instances are a very low proportion of the cameras delivered. Our colleagues both in R&D and QA are investigating and have not yet determined a root cause, nor it was possible to provoke a sensor to crack in our labs (temperature shock, heat, cold, humidity, mechanical bending etc.). Cameras found to have this fault are having the sensor assembly replaced as a priority (free of charge of course) and our Customer Service will complete the repair in the shortest delays possible. With my best regards, Stefan Daniel, Leica Camera AG Link to post Share on other sites More sharing options...
fourelements99 Posted March 15, 2014 Author Share #3 Posted March 15, 2014 Jaapv, I really appreciate the information. Where I can find the link to Daniel's post? I have to send it to Leica NJ. Thanks! Link to post Share on other sites More sharing options...
jaapv Posted March 15, 2014 Share #4 Posted March 15, 2014 Click the blue triangle. Note that there is not one word about guaranty in there. Just an unconditional promise of a free repair. Link to post Share on other sites More sharing options...
CrisRose Posted March 15, 2014 Share #5 Posted March 15, 2014 Mine was zero cost, arranged by Leica Mayfair. I was the second owner and it wasn't even cracked. Link to post Share on other sites More sharing options...
bocaburger Posted March 15, 2014 Share #6 Posted March 15, 2014 OP, please if you would, kindly post what the final outcome will be? I (and I assume other) US owners of M9s would be interested to know whether we should expect to have to send ours directly to Germany in the eventuality of a sensor crack, to avoid being charged $400 for something that is repaired free of charge everywhere else in the world. Link to post Share on other sites More sharing options...
fourelements99 Posted March 15, 2014 Author Share #7 Posted March 15, 2014 Advertisement (gone after registration) Thank you for your reply! Wow! Sounds like we deal with two totally different companies here. Any more feedback regarding this issue is greatly appreciated. Link to post Share on other sites More sharing options...
CrisRose Posted March 15, 2014 Share #8 Posted March 15, 2014 Well I dropped my M9 into the store and Leica even covered the costs of shipping it back and forth from Germany. I was also given an M9 on loan indefinitely while mine was being fixed. No deposit or payment required. Link to post Share on other sites More sharing options...
hoppyman Posted March 15, 2014 Share #9 Posted March 15, 2014 You may like to have a more detailed conversation regarding the quote with them. As noted by others here, Leica Camera in Germany has been performing this at no charge at all. Is it possible that there is additional work required as well as the sensor replacement? Link to post Share on other sites More sharing options...
otto.f Posted March 15, 2014 Share #10 Posted March 15, 2014 My sensor was replaced after more than two years not because of a crack but because it had a scratch. Free of any charge including sending to and fro Solms. Link to post Share on other sites More sharing options...
Mr_Jones Posted March 15, 2014 Share #11 Posted March 15, 2014 I have heard direct from Leica Customer Service that they are no longer replacing scratched sensors without charge. the cost is about £2000. This is a recent change of policy. Cracked sensors however are supposed to be replaced without charge. Link to post Share on other sites More sharing options...
jaapv Posted March 16, 2014 Share #12 Posted March 16, 2014 But a scratched sensor should be covered by insurance. Link to post Share on other sites More sharing options...
fourelements99 Posted March 16, 2014 Author Share #13 Posted March 16, 2014 @hoppyman - the cracked sensor is the only problem. Sending emails back and forth with the customer service representative. I will keep it posted. Link to post Share on other sites More sharing options...
pfhrased Posted March 16, 2014 Share #14 Posted March 16, 2014 My sensor was replaced after more than two years not because of a crack but because it had a scratch. Free of any charge including sending to and fro Solms. Same for me - it was completely free of charge. The new sensor came back very dirty, but at least it was working! Link to post Share on other sites More sharing options...
Mr_Jones Posted March 16, 2014 Share #15 Posted March 16, 2014 But a scratched sensor should be covered by insurance. By your personal insurance? I've never tested my insurance company on this issue. Would it be covered as accidental damage? Link to post Share on other sites More sharing options...
k_g_wolf ✝ Posted March 19, 2014 Share #16 Posted March 19, 2014 I think you need a proper camera insurance to cover this risk. Ask your insurance agent how to claim, sometimes they support their customers. Best GEORG Link to post Share on other sites More sharing options...
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