madNbad Posted January 10, 2014 Share #21 Â Posted January 10, 2014 Advertisement (gone after registration) Same here. Kept looking for a tracking number with no success. Luckily, I was out raking leaves when the DHL truck arrived. Customer Care can be really great but there are some areas for improvement. Communication for those of us with great time differences is spotty at best. In Europe you can pick up the phone but when you're relying on e-mail it can be hit or miss. Hope it arrives soon. Link to post Share on other sites More sharing options...
Advertisement Posted January 10, 2014 Posted January 10, 2014 Hi madNbad, Take a look here M7 Shutter Release - Damage by Pressure. I'm sure you'll find what you were looking for!
lincoln_m Posted January 11, 2014 Share #22 Â Posted January 11, 2014 Keith, Do an un boxing photo sequence when it arrives and post here so we can join the celebration. Good luck for your reunion. Lincoln Link to post Share on other sites More sharing options...
tobey bilek Posted January 11, 2014 Share #23 Â Posted January 11, 2014 80 pound repair, you are lucky. Link to post Share on other sites More sharing options...
Keith (M) Posted January 17, 2014 Author Share #24  Posted January 17, 2014 Arrived back from its second trip to Solms this morning - wasn't expecting it until Monday, so a pleasant surprise. I do not recall it having the 'Customer Care' accompaniments when it came back from its first warranty trip two years ago. Turn-around time was circa six weeks including the Christmas/New Year break, so as fast as one could expect and communications via Frau Frankel of CS have been exemplary. Now to run a test-roll... Welcome, dear visitor! As registered member you'd see an image here… Simply register for free here – We are always happy to welcome new members! Link to post Share on other sites Simply register for free here – We are always happy to welcome new members! ' data-webShareUrl='https://www.l-camera-forum.com/topic/217863-m7-shutter-release-damage-by-pressure/?do=findComment&comment=2511383'>More sharing options...
sc_rufctr Posted January 20, 2014 Share #25 Â Posted January 20, 2014 Wow... nice shipping box. I hope it was wrapped in plain paper though. I also like the little rope seal. It looks like those Germans like to dress things up a bit. Link to post Share on other sites More sharing options...
kivis Posted January 29, 2017 Share #26  Posted January 29, 2017 What started out as a warranty repair to the DX reader on my M7 now involves damage to a pin in the shutter button mechanism.  Quote from Solms and - Completely bemused as to how this could have happened, I ask for clarification and received two pictures and an explanation:- Images attached below. I bought the camera new in Feb 2011 and the only time the camera has not been in my possession was two years ago when it was returned to Solms due to complete failure of all electrical/electronic functions. To my knowledge the camera has never suffered any impact of any kind, it is carried in a heavily-padded Lowepro camera bag and when in use it is slung around my neck. The M7 is one of three Leica film cameras I own and has not had heavy use – only twenty two films have been used in it. Therefore I find it very difficult to understand how the reported damage could have happened.  I had a telephone conversation with Frau Frankl this morning and whilst sympathetic with my bemusement at how the damage could have occurred, it has been deemed outside the warranty work so will cost me €80. I can only think that it may be the result of being held very snugly in a small camera bag which might have exerted pressure on the shutter release - but not the kind of pressure that (to my engineering mind) would cause damage to a steel pin.  So I can only warn fellow M7 users to treat their cherished cameras with even softer kid-gloves than previously!  My thanks to CS at Solms, in particular to Frau Frankl for their prompt responses to my questions and to handling the warranty claim. If only their fellow Germans at Eriba Caravans would treat the electrical wiring faults made during assembly of my £20k+ Touring 540GT with the same efficiency instead of pulling every trick in the book in an attempt to deny responsibility, my faith in German quality might be reinstated! Had an M7 with a mini soft release on it. Got it caught on my coat at a wedding. Camera shutter would not work. Leica said I bent the shutter pole out of alignment. They fixed (luckily under warranty) but it was gone for 2 months. Is this particular to an M7, I do not know. Link to post Share on other sites More sharing options...
pico Posted January 30, 2017 Share #27 Â Posted January 30, 2017 Advertisement (gone after registration) The Abrahamsson soft releases are the only ones I trust. The 'notchy' sensation from others should be a warning. . Link to post Share on other sites More sharing options...
Doc Henry Posted February 1, 2017 Share #28  Posted February 1, 2017 Keith glad you received your M7. I don't have problem like you may be because I don't use any accessories like soft release or another thumbs up or strap... My M7 is in a Billingham pro bag with my second analog camera. I have just a handgrip under the camera. All my Leica cameras are purchased at Leica store and at the slightest problem I give them and they take care of transportation , it's their responsibilityfor loss or theft or other cause. When I received my Leicaflex SL for revision in Solms, I have also this black box with a red Leica seal on the camera ! Best Link to post Share on other sites More sharing options...
Keith (M) Posted February 1, 2017 Author Share #29 Â Posted February 1, 2017 Henry - that was three years ago. Â That particular M7 went back to Solms / Wetzlar with more with problems and on the fifth occasion was eventually replaced after I had a complete sense of humour failure. Link to post Share on other sites More sharing options...
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