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New: C-Lux 2


kamilsukun

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  • 2 weeks later...

The camera is brand new, 4 weeks old, and would be replaced by any manufacturer who values their brand. The response from Solms "...not obliged to replace the faulty product immediately as it is also stated in our warranty card that we deal with faults by repair ..." reflects poorly on the Leica brand.

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The camera is brand new, 4 weeks old, and would be replaced by any manufacturer who values their brand. The response from Solms "...not obliged to replace the faulty product immediately as it is also stated in our warranty card that we deal with faults by repair ..." reflects poorly on the Leica brand.

 

To deal with faults by repair is usual. This doesn´t reflects poorly on Leica.

 

I have made good experiences with their repair service. They replaced the broken display of my D-Lux 2 for no costs even though it wasn`t clear if i caused the break by accident or not.

 

I understand that you are disappointed. But i would expect direct replacement from my dealer. Not from the manufacturer.

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To deal with faults by repair is usual. This doesn´t reflects poorly on Leica.

 

It depends on the root cause. If an item fails after 4 weeks without reasonable explanation from the manufacturer it is law in my jurisdiction to replace it. I have requested a report from Leica on the cause of the problem.

 

What Leica choose to do with their brand is not my concern (other than influencing my future purchases).

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Kamil -

 

Your thread has been stolen, and nobody congratulated you on your purchase. Congratulations. I carry my Panasonic version with me almost everywhere and get surprisingly fine reulsts (several are posted right now). Enjoy.

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Guest stnami
Your thread has been stolen
... sure thing Stuart you found it in lost property at the bus station and figured you better return it..............:o
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