Stuart Richardson Posted July 12, 2011 Share #21 Posted July 12, 2011 Advertisement (gone after registration) That is a really bad situation! I am sorry Jeffry. I also don't think you are being unreasonable, but I think it is mostly a dealer's obligation in this case, depending on how long you have had it. If something fails immediately upon purchase, it goes back to the dealer as defective -- that is a return, not a repair. Then the dealer ships that back to the manufacturer, and gives the customer a new one. How long did you have it before you noticed the issue? Because if it was more than a week or two, then I think you are then under the warranty, rather than a defective merchandise type of thing. At that point, officially and legally, they do not have to replace your body. In fact, this is why there are premium and platinum warranties. The premium warranty guarantees the replacement of the body within the first three months of purchase if there is any problem. The platinum does the same, of course, and has the hot swap feature. So in a way, if you get a replacement camera from Leica, that makes that feature pointless, and everyone who paid to get that feature is getting screwed. All that said, I think that should be included in the standard warranty... What I do know is that I am certainly going to purchase the premium warranty (not the platinum...) if I get the camera...the extra year warranty and the other benefits seem like they would be worth the admittedly high cost. Link to post Share on other sites More sharing options...
Advertisement Posted July 12, 2011 Posted July 12, 2011 Hi Stuart Richardson, Take a look here S2 Auto-Focus. I'm sure you'll find what you were looking for!
jplomley Posted July 12, 2011 Author Share #22 Posted July 12, 2011 Thanks Stuart. Had it two days and took 20 images to evaluate the AF and lens performance. Picked the kit up Thursday afternoon and returned it to my dealer on Saturday morning. Link to post Share on other sites More sharing options...
Stuart Richardson Posted July 12, 2011 Share #23 Posted July 12, 2011 Yes, no question. That is a return, not a repair, at least from my point of view. What did your dealer say when you asked for a replacement? Link to post Share on other sites More sharing options...
jplomley Posted July 12, 2011 Author Share #24 Posted July 12, 2011 He did not have another S2 in stock, so insisted it be sent back to Leica. As I understand it, he did ask Leica for a replacement, but Leica wants to evaluate whether or not it can be repaired. This I do not agree with and in fact Leica should have had a replacement in the post today on the way to my dealer. Link to post Share on other sites More sharing options...
pico Posted July 12, 2011 Share #25 Posted July 12, 2011 I can confirm that there were no issues with my 35 summarit. You can see some samples in my Myanmar galleryhttp://www.arifiqball.com/img/v23/p877516076-4.jpg Such a small image shows us nothing. Nothing at all. What am I missing? Link to post Share on other sites More sharing options...
Arif Posted July 12, 2011 Share #26 Posted July 12, 2011 Such a small image shows us nothing. Nothing at all. What am I missing? You're right of course. I will put something on reddotforum since they allow unlimited sizes. Sorry for wasting your time. Link to post Share on other sites More sharing options...
mwilliamsphotography Posted July 12, 2011 Share #27 Posted July 12, 2011 Advertisement (gone after registration) Did the 35mm lens and the S2 go back to Leica together? You only have one lens, so there is no way to check if it is the AF in the lens, or if it's a camera issue. Did the dealer have a second lens to check on the body? Just because the lens focuses on manual doesn't mean there couldn't be something wacky with the AF. I could see why Leica wants to see the camera first hand to check it before replacing it willy-nilly. -Marc Link to post Share on other sites More sharing options...
jplomley Posted July 12, 2011 Author Share #28 Posted July 12, 2011 Thanks Arif....if you could shoot me a link once you have posted it would be most appreciated. Good points Marc, I have asked Leica to shoot me a loaner to determine if it is the lens at issue. Dealer felt in all likelihood it was the body and so only that was sent back. I will say that both Leica and my dealer have provided excellent communication and feedback throughout the entire process, and there is no doubt in my mind they are taking all the necessary steps to get me a functioning unit in a timely fashion. Link to post Share on other sites More sharing options...
aesop Posted July 12, 2011 Share #29 Posted July 12, 2011 ...Jeff, for me, the situation is crystal clear - the camera is brand new and should therefore be immediately replaced. Let NJ and/or Solms deal with the fall-out. Link to post Share on other sites More sharing options...
jplomley Posted July 12, 2011 Author Share #30 Posted July 12, 2011 Aesop, that was my feeling as well. But Marc does make a good point...can we be sure it is the body that is the issue. Or is it the lens, or lens/body combination? Link to post Share on other sites More sharing options...
pico Posted July 12, 2011 Share #31 Posted July 12, 2011 ...Jeff, for me, the situation is crystal clear - the camera is brand new and should therefore be immediately replaced. Let NJ and/or Solms deal with the fall-out. Sometimes repair is superior to replacement because the repair person can rebuild all associated parts, rather like what we use to call 'blueprinting' a new assembly. The unit gets the individual attention probably not performed during factory assembly. Link to post Share on other sites More sharing options...
jplomley Posted July 12, 2011 Author Share #32 Posted July 12, 2011 Update: A new body was shipped from Leica NJ to my dealer today. I guess service must have found an issue with the S2 autofocus. Needless to say, I am impressed with Leica's customer support. Link to post Share on other sites More sharing options...
Arif Posted July 13, 2011 Share #33 Posted July 13, 2011 Thanks Arif....if you could shoot me a link once you have posted it would be most appreciated. Attached is a link to one of the files in a higher resolution. ISO 640 is also an element of importance in this picture. http://www.reddotforum.com/attachment.php?attachmentid=302&d=1310553543 Link to post Share on other sites More sharing options...
Stuart Richardson Posted July 13, 2011 Share #34 Posted July 13, 2011 That looks outstanding Arif! It is a fantastic photo! Technically too, the S2 looks great -- it is very sharp, and the grain at 640 is barely perceptible at this size... Link to post Share on other sites More sharing options...
jplomley Posted July 13, 2011 Author Share #35 Posted July 13, 2011 Amazing Arif. Thanks for sharing. Link to post Share on other sites More sharing options...
mwilliamsphotography Posted July 13, 2011 Share #36 Posted July 13, 2011 Attached is a link to one of the files in a higher resolution. ISO 640 is also an element of importance in this picture.http://www.reddotforum.com/attachment.php?attachmentid=302&d=1310553543 Nice! -Marc Link to post Share on other sites More sharing options...
jplomley Posted July 15, 2011 Author Share #37 Posted July 15, 2011 Update: My initial S2 was shipped to NJ on Monday and a replacement was received on Wednesday. Repeated the same AF tests that were performed with the first body which exhibited extreme front focussing with the 35mm Summarit, and now the AF is spot-on. Problem fixed. I will evaluate other functionality over the weekend, but so far, it looks like I have a winner. Needless to say, I'm extremely impressed with this level of customer service both from my dealer and Leica NJ. Link to post Share on other sites More sharing options...
Dougg Posted July 15, 2011 Share #38 Posted July 15, 2011 Jeff congratulations on a most satisfactory outcome, relief from frustration! Now to see what the S2 can do for you, eh. Link to post Share on other sites More sharing options...
JMacD Posted July 15, 2011 Share #39 Posted July 15, 2011 Glad that is behind you so quickly. I find the service level you just experienced is the norm for the Leica S. Glad you were not the exception. Jack Link to post Share on other sites More sharing options...
dfarkas Posted July 16, 2011 Share #40 Posted July 16, 2011 Update: My initial S2 was shipped to NJ on Monday and a replacement was received on Wednesday. Repeated the same AF tests that were performed with the first body which exhibited extreme front focussing with the 35mm Summarit, and now the AF is spot-on. Problem fixed. I will evaluate other functionality over the weekend, but so far, it looks like I have a winner. Needless to say, I'm extremely impressed with this level of customer service both from my dealer and Leica NJ. Glad to hear everything worked out and that it was indeed a body issue. David Link to post Share on other sites More sharing options...
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