vish Posted May 26, 2011 Share #1 Â Posted May 26, 2011 Advertisement (gone after registration) Leica UK tell me it's approximately a twenty-day turnaround for repairs. A month if that's working days, three weeks if not. This is an insane time for a professional piece of equipment. No wonder there's a two-year guarantee. Â Time to outsource Leica service? Link to post Share on other sites More sharing options...
Advertisement Posted May 26, 2011 Posted May 26, 2011 Hi vish, Take a look here 20 Days Turnaround?? *shakes head*. I'm sure you'll find what you were looking for!
Reds Posted May 26, 2011 Share #2 Â Posted May 26, 2011 Good things come to those who wait ;-) no thanks to outsourcing. Either Leica, or a well known specialist recommended here for me thanks. Link to post Share on other sites More sharing options...
ho_co Posted May 26, 2011 Share #3 Â Posted May 26, 2011 What's the problem with the camera? Three weeks isn't bad turnaround in my book. Link to post Share on other sites More sharing options...
vish Posted May 27, 2011 Author Share #4 Â Posted May 27, 2011 Nothing major, just an LED segment gone south. 20 days is a terrible turnaround - I suspect they use some geriatric process where everything gets queued in regardless of issue... Link to post Share on other sites More sharing options...
brill64 Posted May 27, 2011 Share #5 Â Posted May 27, 2011 20 days is a standard leica waiting time you'll have to swallow, like anything else in life. i've had full segment replacement, new sensor and associated electronics completely replaced, rangefinder adjusted, on/off switch and shutter speed dial tightened with full checking and cleaning and my m9 was returned within three working days in tip top condition. pretty impressive stuff i'd say..but i was told 20 Link to post Share on other sites More sharing options...
hydeca Posted May 27, 2011 Share #6 Â Posted May 27, 2011 High quality service requires patience. Link to post Share on other sites More sharing options...
bill Posted May 27, 2011 Share #7 Â Posted May 27, 2011 Advertisement (gone after registration) Do you stand in front of your microwave and shout "HURRY!!"? Â 20 days is not unreasonable. Have you tried to get a watch serviced recently? Or a pen? Relax, and it will be done before you know it. Stress about it and it will make you even more miserable. Â Regards, Â Bill Link to post Share on other sites More sharing options...
andybarton Posted May 27, 2011 Share #8 Â Posted May 27, 2011 It will take a couple of days, each way, to get the camera to Solms from the UK. Then your camera will join the service queue. Â Unlike the massed produced brands, there is only one place (in Europe) which can service digital Leicas. Three weeks sounds reasonable to me too. Link to post Share on other sites More sharing options...
Xmas Posted May 27, 2011 Share #9 Â Posted May 27, 2011 Do you stand in front of your microwave and shout "HURRY!!"? My cooker, kettle and micro wave can speak a strange germanic dialogue... Stress about it and it will make you even more miserable. How would you know that? Â Noel Link to post Share on other sites More sharing options...
jto555 Posted May 27, 2011 Share #10  Posted May 27, 2011 Do you stand in front of your microwave and shout "HURRY!!"?  20 days is not unreasonable. Have you tried to get a watch serviced recently? Or a pen? Relax, and it will be done before you know it. Stress about it and it will make you even more miserable.  Regards,  Bill   But would you wait 20 days to have you car repaired? For a working photographer 20 days without a camera is unthinkable. If you are a wedding photographer, would the bride move her wedding date because one of your cameras is in for repair?  I understand Leica had there most profitable year last year (please correct me if I am wrong), so they should be hiring/training more service personal. After all, for long term survival, service is what keeps the client. Link to post Share on other sites More sharing options...
bill Posted May 27, 2011 Share #11 Â Posted May 27, 2011 I would expect a "working photographer" to have more than a one solitary camera upon which to rely for their livelihood. A single point of failure in that regard is simply not credible. Are you registered with Leica as a Pro? Â Regards, Â Bill Link to post Share on other sites More sharing options...
jto555 Posted May 28, 2011 Share #12 Â Posted May 28, 2011 Hi Bill, exactly! With ONE of your cameras in for repair (most) working photographers would only be left with a single Leica body. I certainly would not like to shoot a job with only one body while the second body was in for a very long repair. Â But that is beside the point, 20 days is too long to wait for a repair to a camera. Even Canon/Nikon have a professional repair service. I can drop a Canon in for a repair, which is generally less that a week and I get a loan of a body for the duration of the repair. So I am back in business. Â When I shot Hasselblad, if the parts were in stock I got a 24 hour turnaround for repairs, and most parts were in stock. No loan of a body however. Â I am sure that you would agree that if the turnaround was less that a week it would be better? And better again if there was a loan of a body, such as with the premium service with the S2? Â John Link to post Share on other sites More sharing options...
pico Posted May 28, 2011 Share #13 Â Posted May 28, 2011 I got a ten-day turn around for a totally smashed Leica M9 from Leica USA. Maybe you should redirect your repairs to the USA. Link to post Share on other sites More sharing options...
TshawM8 Posted May 28, 2011 Share #14 Â Posted May 28, 2011 Nikon and Canon take anywhere from 3-6 weeks. 20 days, if that is the high end, is above average. Link to post Share on other sites More sharing options...
bill Posted May 28, 2011 Share #15 Â Posted May 28, 2011 Leica operate a pro service, hence my question. Â Regards, Â Bill Link to post Share on other sites More sharing options...
Rolo Posted May 28, 2011 Share #16 Â Posted May 28, 2011 My M9 and 35mm Summicron were returned from Solms yesterday with a 12 day turnaround, door to door. I am quite delighted with that. The camera/lens were in the repair area for 2 days, the rest was shipping & cost estimating and order processing. Â The service doesn't match the Canon 3 day turnaround, but it's not a Canon and I bought my M equipment knowing that fhe factory is the best location for repairs. Anybody sending their Bugatti back to the factory would be prepared for a delayed return. Â Last year, I had an intermitant minor fault on a Hasselblad V body and it most of 2010 to identify and fix. As it has a circuit board, the UK couldn't test it, the factory in Sweden returned it without resolving it and eventually the UK decided it might be the shutter magnets, which they didn't have in stock. Â Point is, I don't expect a really poor service from Leica, but I can't expect them to match Canon. If essential, I'd buy multiple sets, or another make. Link to post Share on other sites More sharing options...
jto555 Posted May 28, 2011 Share #17  Posted May 28, 2011 Leica operate a pro service, hence my question. Regards,  Bill   They offer a pro service for the M series? I didn't know that!  Would I get a loan of a camera for the duration of the repair and is the turnaround a bit quicker? An earlier post said that they got the camera back in three days, now I could happily live with that level of service.  John Link to post Share on other sites More sharing options...
Rolo Posted May 28, 2011 Share #18  Posted May 28, 2011 They offer a pro service for the M series? I didn't know that! John  It was the 2 day Pro Service I used, but as said, it's the bench time, not the total time.  2 day service is available to any Leica customer at a charge. It's offered on every estimate Leica Service issue. Link to post Share on other sites More sharing options...
RoRoRoPa Posted May 28, 2011 Share #19 Â Posted May 28, 2011 High quality service requires patience. Â Indeed. It took them three attempts after the initial repair of one of my lenses to finally get it right. Am a big fan of their service ever since then. Twenty days is nothing. Link to post Share on other sites More sharing options...
stuny Posted May 28, 2011 Share #20 Â Posted May 28, 2011 In my experience with Leica service (sometimes done in the US, and other times sent from their US center to Solms) they have always beaten their estimated time. Link to post Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.