pgk Posted May 28, 2011 Share #21 Posted May 28, 2011 Advertisement (gone after registration) Have you tried to buy a reversing sensor for a Range Rover? That's a whole new back bumper, Sir. Ditto a simple plastic cover plate measuring 2"x 2" on the armrest - that's a whole new armrest, Sir. Not picking on Tata, but this is increasingly common. You can't buy bits of a sub-assembly on their own. Pain in the arse, but that's the way the world is. Regards, Bill Try a new electric window mechanism for a Renault - impossible to buy the 10p worth of plastic which has broken. And worse I was told, some of the components apparently come from a factory affected by the Tsunami so even the assembly is unavailable (supposing I wanted to lash out the small fortune required) and there is a waiting list. I suppose that the upside is that a complete assembly should be very quick to fit:confused:. Link to post Share on other sites More sharing options...
Advertisement Posted May 28, 2011 Posted May 28, 2011 Hi pgk, Take a look here Some concerns about service/cost I felt I would share. I'm sure you'll find what you were looking for!
marioalessi Posted May 29, 2011 Share #22 Posted May 29, 2011 If the clear cover over the LCD fell off, why can't you put some adhesive around the edge and put it back on? Sent from my iPhone using Forum Runner Link to post Share on other sites More sharing options...
SJP Posted May 29, 2011 Share #23 Posted May 29, 2011 If the clear cover over the LCD fell off, why can't you put some adhesive around the edge and put it back on? <snip>You can but unfortunately that solution is deemed 'sub-standard'. Nevertheless if you know what you are doing applying some adhesive yourself is perfectly OK. If I had to guess they (= Leica) are using a pressure sensitive adhesive, similar to what is used on adhesive labels. Alternatively it could be a hot-melt glue, an epoxy resin or a triblock adhesive like SEBS. Anyway it all depends on whether you want your camera to look 'pristine' or 'rat-bike'. Link to post Share on other sites More sharing options...
norm_snyder Posted May 30, 2011 Author Share #24 Posted May 30, 2011 I was under the impression that it was a UV cured adhesive. The worry was that of leaving residue, as well as outgassing from cyanoacrylic adhesives, etc. When DAG told me he was not comfortable, and that it could probably go back to Leica, and considering the kinds of repairs he's handled for me with great result, I felt that the "mother ship" was the way to go. I suppose I'll have to see how it runs when I get it back, but the extension of the full warranty will dull [but not ablate] the pain. Link to post Share on other sites More sharing options...
Shootist Posted June 1, 2011 Share #25 Posted June 1, 2011 Solms always spared my black dots without me asking. But they always compensated my Cameraleather coverings too, by offering a-la-carte options for free if they had to destroy them. You are definitely a special case. Most other people that send in any Leica camera for repair that has to have a aftermarket covering removed for the repair will get the camera back with an original covering. This is what irks me about service. If they do that for one person they should do it for all. Just what makes you, or anyone else, a special case. Don't I, and everyone else, deserve the same treatment? Don't I own enough Leica gear presently, or gear through out the years, to get this kind of service? As to the OP I would of put the cover back on with some glue and been done with it. That is how they do it, with UV cured glue. Link to post Share on other sites More sharing options...
jaapv Posted June 1, 2011 Share #26 Posted June 1, 2011 What I have heard of CS Solms from other users, this considerate customer treatment is not very special, but rather the norm. Btw, how would one cure glue by UV underneath black opaque leatherette? It is, as far as I can see, a very simple adhesive. Link to post Share on other sites More sharing options...
norm_snyder Posted June 1, 2011 Author Share #27 Posted June 1, 2011 Advertisement (gone after registration) Shootist, jaapv-- And that's not all. When I inquired by e-mail as to whether I could get the M8 back with my [self applied] black dot still intact, they indicated that "due to legal and copyright concerns....sorry." Seems to me it still says "Leica" on it. Does this mean that if I ever have to send my Wetzlar M6 in for factory service, my "Leitz" red dot will get confiscated and replaced with one that says "Leica" ? The gaffer tape I used was ugly, but seemed to work, and I'm not sure I really gain anything by their remapping the sensor, cleaning contacts, etc., with which I didn't think I was having any problem. Dave Elwell's e-mails were quick, but didn't really address my concern, except to let me know I was also buying an extended warranty [although they see this as a bonus]. I think that if they simply said the repair was, say $300 US, and that the cost of inspection, retiming shutter, cleaning contacts, etc. accompanied by new 1 year warranty, was, say, $350-, I could decide if it was worth it. I seem to recall reading a posting on RF forum some time back [i think by Bill Pierce] suggesting that the CLA preoccupation that Leica owners have, at least with the mechanical cameras, was a bit excessive, and that they really didn't [or shouldn't] need fixing all that often [i think he said once a generation]. I also recall seeing a photo of one of Winogrand's cameras--very bruised, but reportedly working. In this case, I am justifying it by feeling I'm buying an extended warranty. Then I'll decide whether to sell it, like the Plaubel Makina 670 I mentioned a few posts ago--'cause it still looked good and was working. They were great cameras, with terrific lenses, but spent half their time being fixed. Cheers, and thanks for the support. Link to post Share on other sites More sharing options...
ho_co Posted June 1, 2011 Share #28 Posted June 1, 2011 Norm, it's not an "extended warranty." It's just that Leica has to disassemble the whole camera to get to the part that's broken; while they're inside it, they bring everything up to latest specification. Since they're checking everything, they give you a full one-year warranty on the whole camera. You can make that a negative if you want; I see it as a positive. The Leica isn't modular, where you can yank a defective module, plug in a replacement and send it on its way. It's designed and built differently from any other 35mm format camera. If you want to 'sell it while it's working,' that's up to you. That's a cute story. But remember, that's a story told about another brand, not about a Leica. Link to post Share on other sites More sharing options...
norm_snyder Posted June 2, 2011 Author Share #29 Posted June 2, 2011 Howard-- Perhaps you never owned an Alfa or a Plaubel...Love 'em, they break, you fix 'em...In any case, after using M's since the 70's, and LTM cameras before that, I can't imagine, nor am I interested in shooting with anything but the Leicas, except for some specialized areas, and have no intention of getting rid of them. In fact, the M8 being serviced has been in continuous use since 2006, and shows little wear, in spite of tens of thousands of files--hasn't been babied--it's a tool. I suppose I was just musing in print...As it is, I realize that it's not an "extended warranty," but Dave Elwell indicated in his e-mail that once they'd been through the camera and fixed or adjusted what was necessary, it would be fully covered [not just the parts replaced] for one year. Actually, that's not a bad deal. It remains perplexing that Leica designers didn't make this vulnerable item [the LCD cover] more easily and cheaply replaceable, and I can only wonder if this is also true with some other professional grade pieces of gear. I avoided DIY options, as I didn't want to take a chance of outgassing some sort of adjesive fumes into the body. I do wonder if the Giotto cover on my M9 will, in time, even with its negligible additional weight, cause a problem, and will probably use a "peel off" scratch cover on the M8 when it's back from NJ. By the way, communication from Leica has been terrific. Cheers, Link to post Share on other sites More sharing options...
ho_co Posted June 2, 2011 Share #30 Posted June 2, 2011 Norm, thanks for the response. No, Plaubel and Alfa are indeed outside my experience. The comparison may be apt, though. The Leica gets under your skin and you want to use it. Then when something strange goes out and you see the price, you flinch and bite the bullet. And once the camera is back--at least in my case--you may still be annoyed, but hey, you tell yourself, it's a Leica and I'm happy to have it back. And generally, it'll see quite a bit of use before it needs another repair. My feeling is that the only reason we have it repaired is that we like what it does. Link to post Share on other sites More sharing options...
Shootist Posted June 2, 2011 Share #31 Posted June 2, 2011 Shootist, jaapv-- And that's not all. When I inquired by e-mail as to whether I could get the M8 back with my [self applied] black dot still intact, they indicated that "due to legal and copyright concerns....sorry." Seems to me it still says "Leica" on it. Does this mean that if I ever have to send my Wetzlar M6 in for factory service, my "Leitz" red dot will get confiscated and replaced with one that says "Leica" ? The gaffer tape I used was ugly, but seemed to work, and I'm not sure I really gain anything by their remapping the sensor, cleaning contacts, etc., with which I didn't think I was having any problem. Dave Elwell's e-mails were quick, but didn't really address my concern, except to let me know I was also buying an extended warranty [although they see this as a bonus]. I think that if they simply said the repair was, say $300 US, and that the cost of inspection, retiming shutter, cleaning contacts, etc. accompanied by new 1 year warranty, was, say, $350-, I could decide if it was worth it. I seem to recall reading a posting on RF forum some time back [i think by Bill Pierce] suggesting that the CLA preoccupation that Leica owners have, at least with the mechanical cameras, was a bit excessive, and that they really didn't [or shouldn't] need fixing all that often [i think he said once a generation]. I also recall seeing a photo of one of Winogrand's cameras--very bruised, but reportedly working. In this case, I am justifying it by feeling I'm buying an extended warranty. Then I'll decide whether to sell it, like the Plaubel Makina 670 I mentioned a few posts ago--'cause it still looked good and was working. They were great cameras, with terrific lenses, but spent half their time being fixed. Cheers, and thanks for the support. Problem is that Leica will only replace the complete unit, LCD screen and cover, even if the screen is fine. It like replacing the complete engine if the carburetor or one or two fuel injectors go bad on a car. It is a sign of the times. Everything is built in units. If one part in a unit goes bad they don't fix that part, they replace that whole unit. Link to post Share on other sites More sharing options...
norm_snyder Posted June 8, 2011 Author Share #32 Posted June 8, 2011 And the beat goes on.... No LCD cover assemblies in stock, per Leica NJ, and none expected before July, so they've offered to let me upgrade to the Sapphire cover assembly, which they do have in stock, for $900- US, rather than the 1300- that they currently charge. This is, of course, instead of the 650- that it was already going to cost. It's funny, I recall that on this M8, when I upgraded the shutter, I decided not to do the LCD cover, as it didn't seem worth the additional cost. Oh, well....It looks like now I'll have a "real" M8u. Since it's only another $250 and the camera is fully warrantied for a year, I guess it's worth it--especially since I was hoping to have the camera back before some traveling this summer. Link to post Share on other sites More sharing options...
ho_co Posted June 10, 2011 Share #33 Posted June 10, 2011 Is this Leica's idea of "nickling and diming you to death"? That's a bargain on the sapphire glass, though. I'm glad they offered you the reduced price. Sounds like a win-win, since they don't have the standard assembly: They get to do the work now and you get the camera back to use. Link to post Share on other sites More sharing options...
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