esquire53 Posted March 14, 2011 Share #1 Posted March 14, 2011 Advertisement (gone after registration) Has anyone experienced the same issue I have with the upgrade to Silver Efex Pro 2? I own the registered Silver Efex 1 version and tried to upgrade to Silver Efex Pro 2. The Nik Silver Efex web site states " SILVER EFEX PRO 2 Upgrade Registered customers who own Silver Efex Pro version 1.0 are eligible to purchase upgrades to Silver Efex Pro 2 at a significant discount. Use the form below to choose your operating system, host application, and language. Then enter the product key of your current Silver Efex Pro software, and click Purchase Upgrade. NOTE: If you purchase Silver Efex Pro 1.0 or the Complete Collection on or after 12/06/2010 you will receive a complimentary upgrade to Silver Efex Pro 2. " and the FAQ site has a similar entry ... " If I currently own Silver Efex Pro 1.0, how do I upgrade to Silver Efex Pro 2? Silver Efex Pro 1.0 owners can upgrade to Silver Efex Pro 2 at a reduced price. The upgrade cost from Silver Efex Pro 1.0 to Silver Efex Pro 2 is $99.95. To purchase an upgrade of Silver Efex Pro 2, please click here. " However, when I go through the process to purchase the upgrade, I get the following message... " Error: Unable to verify product for upgrade. Please make sure you have registered your product and try again. Your item was not added. " I inquired via the support contact page on March 4th, but besides the acknowledgment of my question on March 6th, no response from Nik Software. Anyone with similar experience? Cheers Uwe Link to post Share on other sites More sharing options...
Advertisement Posted March 14, 2011 Posted March 14, 2011 Hi esquire53, Take a look here Upgrade to Silver Efex Pro 2 not possible?. I'm sure you'll find what you were looking for!
AlanJW Posted March 15, 2011 Share #2 Posted March 15, 2011 I have found the Nik phone support to be excellent. Look up " contact us" on their web site and call them. They are in San Diego, Pacific time. I recently had a similar problem with the recent update to Viveza 2. In the update process the registration data in the system got confused and I could not run the program. It was fixed in a 5 minute telephone call. Link to post Share on other sites More sharing options...
esquire53 Posted March 15, 2011 Author Share #3 Posted March 15, 2011 Thanks WeinschelA, I'll give it a try Cheers Link to post Share on other sites More sharing options...
esquire53 Posted March 16, 2011 Author Share #4 Posted March 16, 2011 finally there's a response from Nik .... " Dear Uwe, Thank you for contacting Nik Software. Unfortunately if you are currently experiencing issues when trying to upgrade to Silver Efex Pro 2, it may be required that we assist you in processing this purchase manually over the phone. Currently, we are aware of an issue that some customers encounter when trying to place their existing product key in the field during checkout. Please use any of the telephone numbers provided below to have any one of our Customer Service Representatives help you in processing this order. If you have any further questions, please reply to this email or call our Customer Service Department toll free at 1-888-284-4085 (+1-619-725-3150 outside of the US). Our office hours are Monday through Friday 8:30 am to 5:00 pm PST. Best Regards, " so as WeinschelA pinted out, there seems to be something wrong with their "registration data in the system got confused" late Y2K effect. Uwe Link to post Share on other sites More sharing options...
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