craig stanton Posted October 28, 2010 Share #1 Posted October 28, 2010 Advertisement (gone after registration) One of my recent posts stated that a local camera shop scratched the sensor on my M9 and i only had 2 weeks before going to Hong Kong and Thialand. (Never will it go to anyone other than a Leica dealer again!!!). Anyway, just to let everyone know that the service from Solms has been no less than EXCELLENT!!!! The camera was picked up the day i rang, delivered to Solms, repaired (Under passport no less) and sent back to me within 6 days (with a weekend in between). Chris, your suggestion of who to contact was excellent, i thank you!!!!! Link to post Share on other sites More sharing options...
Advertisement Posted October 28, 2010 Posted October 28, 2010 Hi craig stanton, Take a look here Leica Solms service - FANTASTIC. I'm sure you'll find what you were looking for!
earleygallery Posted October 28, 2010 Share #2 Posted October 28, 2010 Good to hear some good news about Leica service for a change, and where else would you get kind of support?! Link to post Share on other sites More sharing options...
SJP Posted October 28, 2010 Share #3 Posted October 28, 2010 Pics from holiday?? That is the ultimate reward. Link to post Share on other sites More sharing options...
craig stanton Posted October 28, 2010 Author Share #4 Posted October 28, 2010 SJP, camera came back yesterday, leave for Hong Kong on Saturday!!!! Will post pics on my return!!!! Link to post Share on other sites More sharing options...
SJP Posted October 28, 2010 Share #5 Posted October 28, 2010 great Link to post Share on other sites More sharing options...
hoppyman Posted October 28, 2010 Share #6 Posted October 28, 2010 Great news for you Craig and a perfect outcome. Nice that you have made the effort to follow up and report your experience too. Link to post Share on other sites More sharing options...
Guest Overview Posted October 29, 2010 Share #7 Posted October 29, 2010 Advertisement (gone after registration) GOOD for you!!!! Link to post Share on other sites More sharing options...
tdtaylor Posted October 29, 2010 Share #8 Posted October 29, 2010 I have had a number of repairs in New Jersey, and I have found if I called ahead, made arrangements, especially if I had a looming deadline like leaving the country, they came through. Always have be very accommodating and courteous on the phone. Once, they couldn't do everything required, they emailed and we worked it out that I would have the other work completed later - the tech was on vacation for three weeks. The only time I have had trouble - 2-1/2 months for adjust focus on a camera that was 1 week old - was when I sent it in without calling first. Link to post Share on other sites More sharing options...
gib_robinson Posted October 30, 2010 Share #9 Posted October 30, 2010 I have had a number of repairs in New Jersey, and I have found if I called ahead, made arrangements, especially if I had a looming deadline like leaving the country, they came through. Always have be very accommodating and courteous on the phone. Once, they couldn't do everything required, they emailed and we worked it out that I would have the other work completed later - the tech was on vacation for three weeks. The only time I have had trouble - 2-1/2 months for adjust focus on a camera that was 1 week old - was when I sent it in without calling first. I don't call New Jersey before I send in the camera but I call about 2-3 days after it has arrived and been logged in. By then they generally have a repair schedule and I can negotiate. I've had good luck with that routine so far. --Gib Link to post Share on other sites More sharing options...
chris_tribble Posted October 30, 2010 Share #10 Posted October 30, 2010 Craig - really pleased. My experience with Solms has always been good. Looking forward to seeing the photos! Best. Link to post Share on other sites More sharing options...
craig stanton Posted October 30, 2010 Author Share #11 Posted October 30, 2010 Thanks Chris and thanks again for the heads up, really appreciate it. Just about to leave for the airport so will update when home. Thanks again:) Link to post Share on other sites More sharing options...
wda Posted October 30, 2010 Share #12 Posted October 30, 2010 Craig, very pleased for you for the outcome and reporting to the forum. Well done Leica Solms. Link to post Share on other sites More sharing options...
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