falkk Posted October 25, 2010 Share #1 Posted October 25, 2010 Advertisement (gone after registration) Just a small story: I got a used Noctilux 1.0 last year in Munich. Over the time i realized a focus-issue - nothing serious just a bit out-of focus. When I was in Frankfurt last week, I called Leica and asked, if we could adjust my M8 and the Noctilux and get an overall check. The kind woman at the front-desk (Mrs. MacPherson) offered to get it coded and adjusted all-together. I agreed and the other day I went to Solms. I mean, what a nice feeling. If there is something wrong with my gear, I can just call up real people, not just a call center. And I can go there and talk to someone. When I entered the building, the very same kind women was sitting behind the desk, welcoming me. She called a technician - with a proper white coat, who came to talk to me directly. I think that kind of service is brilliant. It is, what I want. Talking to real people and not to an anonymous call center. It is not cheap, we do know that, but I liked it very much. My M8 and my lenses are now in their hands, and hopefully, I get them back soon... Link to post Share on other sites More sharing options...
Advertisement Posted October 25, 2010 Posted October 25, 2010 Hi falkk, Take a look here Stop-over in Solms. I'm sure you'll find what you were looking for!
k_g_wolf ✝ Posted October 25, 2010 Share #2 Posted October 25, 2010 Great camera, great lens, a wonderful combo ! Enjoy your gear, once it is back from the service-dept. Best GEORG Link to post Share on other sites More sharing options...
Overgaard Posted October 25, 2010 Share #3 Posted October 25, 2010 "with a proper white coat" - ha ha, love that, because that is how they look. And you got your name on the screen as well. Great! Link to post Share on other sites More sharing options...
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